At Transparent Labs, we believe supplements should be exactly that — transparent. No proprietary blends. No hidden ingredients. No artificial sweeteners, dyes, or unnecessary fillers. Just clean, science-backed formulas using the highest-quality ingredients available.We’re committed to setting the gold standard in the supplement industry by formulating every product with clinically effective doses — meaning the exact amounts shown in research to deliver real results. Whether you're training to build muscle, burn fat, enhance endurance, support recovery, or optimize overall wellness, our products are designed to fuel your goals with precision and purpose.What makes us different?Third-party tested for purity and potencySourced from the best of the bestManufactured in cGMP-certified, NSF-certified facilities right here in the USATrusted by athletes, coaches, and health professionals worldwideOur community demands the best, and we deliver. With thousands of 5-star reviews and a loyal customer base that spans the globe, Transparent Labs is redefining what it means to supplement with integrity.If you’re looking for clean, effective, and trustworthy supplements backed by science — you’ve found the one.
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Is Transparent Labs legit?
Transparent Labs (www.transparentlabs.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight that the fitness supplements feature clean ingredients, blend smoothly, and offer fantastic flavors for daily workouts. People frequently share that the support representatives are remarkably helpful, highly responsive, and quick to resolve any questions or ordering mistakes.
However, some customers also noted frustrating issues with delayed deliveries and significant difficulties reaching support representatives by phone or email. A few reviewers experienced prolonged shipping times, missing packages, or incorrectly fulfilled items that required considerable effort to fix. These buyers felt disappointed by the lack of communication regarding their unresolved orders.
Auto-generated from all reviews of this business. For reference only.
First I want to remark on what good customer service I've received from TL. I ordered 100% Grass Fed Whey Protein in 'Strawberry Milkshake' flavor. I didn't love the flavor and I mentioned this to customer service. They immediately offered to send a replacement flavor. I chose 'Oatmeal Chocolate Chip Cookie' and it's amazing!
Now to the product...It has a clean ingredient list without gums, fillers, etc. The company also has a commitment to making sure the ingredients they do use are high quality. I'll be a TL customer from here on out.
I have tried products…if I did not like the taste or the product did not work for my personal goals…customer service always takes care of my needs! Thank you!
I’ve been using transparent labs for a little over a year now, I would usually pick up their products from the vitamin shop. In order to be able to pick the actual product I want I had to start ordering from transparent labs website due to the vitamin shop not having every flavor that I wanted. Needless to say their customer service is great. Long story short I had ordered my products to my old address in Florida (I now live in sc) which was my fault. I reached out to TL and they shipped out the same order directly to me with over night shipping.
I love Transparent Labs! The name says it all! Transparency from products to purchase I couldn't ask for more. I love them protein shakes and I'm soon to explorer and discover more at Transparent Labs! The customer service/customer relations department is undoubtedly the best I have encountered! Professional, knowledgeable, courteous and everyone truly & genuinely care about their customers! The products prove that and the customer service department backs that up! Thank you so much! Michael
Customer service is over the top on getting the issues resolved, super low friction. Felt like they were 2 steps ahead. Couldn't be happier to do business with Transparent Labs. Reilly was a huge help. Thank you support team!
I've tried a lot of supplements over the years, my nutrition is built around whole foods. Finding a supplement company that aligns with that philosophy isn't easy. Transparent Labs has been one of the few companies I've found that emphasizes transparent labeling, avoids proprietary blends, and keeps unnecessary fillers and additives to a minimum.
No supplement company is perfect. At the end of the day, supplements are still processed products. I believe real food should always come first. But for the nutrients and protein I can't consistently get from whole foods alone, Transparent Labs has become a company I trust because they focus on quality without a lot of unnecessary extras.
My most recent order was delayed due to a shipping issue. I reached out expecting a back-and-forth conversation, but within 24 hours Matthew from Customer Service responded, asked no unnecessary questions, and immediately shipped a replacement. The process was fast, professional, and hassle-free.
Mahalo Braddah Matthew,for taking care of it. I appreciate you. Aloha 🤙
I was very impressed by their customer service! I received the wrong product and needed a replacement. I called and email right away, but it was already close of business on a Friday before a holiday weekend. I was not expecting to hear from anyone until the following week. Instead, I heard from an agent the following day on a Saturday and they replacement had already been processed! I am grateful to have had this expedited.
I contacted Transparent Labs customer service to inquire about their military discount. I love Transparent Labs Creatine HMB and Grass Fed Whey Protein - they taste great and levels above anything on the market!!
Reilly, the service specialist who contacted me, was kind, thoughtful and extremely professional in replying to my inquiry. Reilly was genuinely committed to helping me and resolved my inquiry quickly. In my opinion, Reilly is a great asset to Transparent Labs and my interaction with Reilly is just another reason why I continue to be a long standing customer.
Thank you for supporting the military community, but most of all, for having great clean products and a committed and professional staff to help us meet our health goals! 5 stars!!!
On Friday afternoon, I ordered a tub of Bulk to help with my workout sessions. I didn’t realize it had caffeine in it so I cancelled my monthly subscription. I have acid reflux so my GI doc took me off coffee and all caffeinated drinks. On Sunday the order for Bulk was sent to my house. O. O. So on Monday I called and emailed Transparent Labs requesting my subscription of Bulk be cancelled and I requested help with in selecting a new supplement. I’m 74 yrs of age and have been taking Pilates for 14 yrs. I’m changing my Pilates routine to a new class that couples Pilates and weights. Hence, my decision to seek help from Transparent Labs. I received an email from Reilly of Transparent’s customer service department. Reilly helped with 3 recommendations. First to use Stim-Free prior to workouts. Also to consider using Whey Portein Isolate with some Creatine in my drink. I will start the Whey and Creatine once my current supply runs out.
Here’s what else made me so appreciative of Reilly’s help, rather than return the soon to be delivered Bulk, I can give it to a friend to use!?! Yes, isn’t that so kind. And, Reilly also said that my first container of Stim-Free is on the house! I’ve never received anything for free, so I was doubly touched at such kindness.
Thank you so much, Reilly. Your help and kindness has made me a customer for life. I will use the convenient auto delivery option. Thank you so much, Reilly and thank you, Transparent Labs for your clean products.
Customer support is fantastic. I have a subscription and one of my offers was not delivered to me, and the post office did not want to help me out. Transparent Labs stepped in and helped me. They resent my order, they did not have to do that, but they did.
I heard lots of this product and buy through online in UAE. As this product not availabe in UAE. But not sure if it's original product or not. I like it. It will helpfull like us if you can ship to UAE. I check with Healf.com but there price more tha double than the product. Please arrange shipment to UAE.
Fantastic customer service! Solved a delivery issue in minutes.
I had an issue where FedEx marked my package as delivered, but it never arrived at my house and was returned to the facility. I reached out through the online contact form, and Reilly from Customer Success got back to me right away. They not only offered to reship it immediately but also sent it via priority shipping to make sure I got it quickly. The entire issue was resolved seamlessly within an hour of their reply. Truly excellent, hassle-free customer support. Thank you, Reilly and Transparent Labs!
Seems to be a fantastic company all around. Strong products and a great support team that’s actually been enabled to make quick decisions to take care of customers within reason.
Great product, TERRIBLE (non-existent) customer service
Great product, terrible customer service. I often prefer to order directly from companies (vs. Amazon or a similar online store), but maybe ordering through Amazon ENSURES YOU ACTUALLY RECEIVE THE PRODUCT. This is the second time ordering directly from the company, and through I put in the order on 6/14, it's 7/3 and I have yet to receive my product, regardless of 5 or 6 emails and calls (where I had to leave a message). Responses back from customer service take multiple days and are basic responses that don't take care of the problem. I had initially received a tracking link, and USPS never changed from "Label created; awaiting package." When I reached out after a few weeks, after several days I finally got a response, "It was obviously lost in shipping; we'll send another..." then proceeded to ask me for my home/shipping address. Hello? It was on my order. So I sent me address (the same one)... then nothing. So after several.more days, I reached out again to see if had shipped. Again, nothing.I called twice over a few days and left detailed voicemails with the order #, and another email. Finally someone sent an email to tell me "they were sending me a replacement" and that I would receive a shipoing/tracking notification that day. Surprise... I didn't. Today, I received a "Thank you! Please provide feedback on your experience." Loke the matter was resolved. I responded. And I have YET to receive a shipping/tracking notice. I will.most likely not order from them again, because typically when I order something I expect to actually get the product. And I'm sad because I love the product itself.
Reply from Transparent Labs2026-07-03
Hi there,
We’re sorry for the trouble here and this is not the experience we would like customers to have.
Our team had been in contact regarding the lost shipment, and a replacement has been sent your way (it is currently out for delivery, July 3rd). I’ve also gone ahead and issued a full refund for the order due to the delays.
I don’t think I will ever try another brand. Mayyyybe for pre workout )unless they have a good one I’ll have to look into it) but for my mass gainer and everything else I’m giving these guys my business!! Customer service was super quick to respond and fix the issue I had which was not their fault AT ALL!!!! I had a major surgery where they took out most my stomach (sadi-s) and it changes how a lot of foods taste and although the drink itself was not disgusting it was just too much for my stomach and these guys sent out at NO COST the vanilla flavor. Which I got a couple days after they emailed me back. And that one sits way better in my stomach so I just wanted to take the time to come on here and say THANK YOU!! top notch product and customer service!!
Other than a high quality product their service is outstanding. The wrong shipping address was accidentally put in while placing my order and by the time they received my message asking to change the shipping address the order already was sent. Instead of making me repurchase/pay for the order they said no problem and sent out another order to the proper address. Not all companies would go beyond expectation like this one. I will be ordering from them again for sure!
I am extremely impressed with both the quality of Transparent Labs protein powder and the outstanding customer service I received. It has become increasingly rare to find a company that truly stands behind its products while treating customers with respect and professionalism but Transparent Labs exceeded my expectations.
The protein powder mixes well, tastes great and gives me confidence because of the high quality ingredients and transparency about what's in the product which is very important to me. As someone who pays close attention to what I put in my body, I really appreciate knowing exactly what I'm getting.
What truly set this company apart however, was their customer service. The prompt, courteous, knowledgeable, and genuinely interested in making sure I had a positive experience. That level of care is hard to find these days.
I highly recommend Transparent Labs to anyone looking for a premium protein powder backed by a company that values its customers. It's refreshing to do business with a company that delivers both exceptional products and exceptional service.
Thank you,
Wendy M.
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