At Transparent Labs, we believe supplements should be exactly that — transparent. No proprietary blends. No hidden ingredients. No artificial sweeteners, dyes, or unnecessary fillers. Just clean, science-backed formulas using the highest-quality ingredients available.We’re committed to setting the gold standard in the supplement industry by formulating every product with clinically effective doses — meaning the exact amounts shown in research to deliver real results. Whether you're training to build muscle, burn fat, enhance endurance, support recovery, or optimize overall wellness, our products are designed to fuel your goals with precision and purpose.What makes us different?Third-party tested for purity and potencySourced from the best of the bestManufactured in cGMP-certified, NSF-certified facilities right here in the USATrusted by athletes, coaches, and health professionals worldwideOur community demands the best, and we deliver. With thousands of 5-star reviews and a loyal customer base that spans the globe, Transparent Labs is redefining what it means to supplement with integrity.If you’re looking for clean, effective, and trustworthy supplements backed by science — you’ve found the one.
Written by the business, not verified by us.Transparent Labs (www.transparentlabs.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight that the fitness supplements feature clean ingredients, blend smoothly, and offer fantastic flavors for daily workouts. People frequently share that the support representatives are remarkably helpful, highly responsive, and quick to resolve any questions or ordering mistakes. However, some customers also noted frustrating issues with delayed deliveries and significant difficulties reaching support representatives by phone or email. A few reviewers experienced prolonged shipping times, missing packages, or incorrectly fulfilled items that required considerable effort to fix. These buyers felt disappointed by the lack of communication regarding their unresolved orders.
Auto-generated from all reviews of this business. For reference only.Great products and outstanding customer support. My shipment was misplaced during delivery. I emailed support and they responded within 15 minutes on a Saturday, took care of the issue, and sent a replacement right away. Highly recommend.
Ordered 120$ worth of stuff, but got sent just a shaker bottle. No response from helpdesk, and phone number doesn't work. I would avoid them.
I really wanted to love this company. The variety pack tasted great, the protein mixed very easily, and I had no complaints about the product itself. Unfortunately, everything else has been a mess. I waited weeks for my order, and when it finally arrived, they sent me the wrong item. I emailed customer service, waited several days for a response, and was told they would send a replacement. Now, a month after my original order, I still don't have what I actually ordered. What makes it worse is that after reading other reviews here, I found more than one person describing the same or a very similar experience, so obviously I'm not an isolated case. It's really disappointing because I actually like the product, but good protein doesn't make up for terrible shipping and customer service. Given this experience, I don't think I'm willing to take the risk of ordering from this company again.
Update: customer service finally reached out and refunded my amount but still sending my package which is a good gesture. So changing my rating to 3 stars. Not sure if I will try again as already purchased a different brand that I like. I purchased protein powder and Creatine with free samples and the mix bottle but I only received the bottle. Have been trying yo get hold of the customer service but no luck. This is scam and avoid. i have already started dispute with my credit card company so hopefully will get my money back. They promised delivery in 5-7 days but it has been more than 15 days and no product just a cheap plastic bottle for $100.
I placed an $879.64 order with Transparent Labs on August 3 and received an order confirmation, but I still have not received any shipping confirmation or tracking information. It has now been eight days, and I have contacted customer service three times and also tried calling multiple times. Unfortunately, I have not received any response or meaningful update about the status of my order. For such a large purchase, I expected much better communication and customer service. At this point, I am very disappointed and just want a clear shipping update or a full refund.
I made a order for 170.99 weeks ago and after them taking my money from my credit card they never sent the order and now they say theres no info on my order at all . Theres no one to call for help on order they don’t answer phone or your emails . Extremely disappointing will never go thru this again . .Anthony
I have been using this product for a while now, and it's just amazing. Recently got a chance to experience their customer service, and I am equally impressed by their professionalism and generosity. Truly amazing people to do business with.
I purchased protein powder with free samples and the mix bottle but I only received the bottle! The worse is that they don't have and available customer services, you'll spend days trying to join them on phone or email and no one will get back to you! This is very shameful and literally a scam from a big company like this! I'd avoid.
We sincerely apologize for the confusion and for the difficulty you experienced reaching our team. We ship from two fulfillment facilities, so orders may occasionally be split into separate packages based on inventory availability. This likely explains why the shaker arrived before the remaining items Please provide your order details through Trustpilot’s private contact request. We’ll review both shipments immediately and make sure any missing items are taken care of as quickly as possible. We appreciate the opportunity to make this right.
A package of mine went missing at USPS, so not the fault of TL directly; however, upon getting in touch with USPS, they said that the sender is responsible for submitting a package claim. I have called TL at their phone number 3 times and left messages over the past 2 weeks that have not been returned. I also have emailed twice and used their website form once, none of which have been returned either. Based on the feedback from everyone else below, I was under the impression that I would have received much more prompt customer service (or any at all). I am extremely disappointed by this, as the products are not cheap and I have spent almost $2000 there over the last 2 years. EDIT 8/6/26: After seeing this review, TL got in touch with me and refunded me the lost shipment and also sent me a $50 gift card to use at TL. I have amended my review to 4 stars for this. However... they gotta check their phone lines because nobody ever answers.
We sincerely apologize. After supporting us for two years, you absolutely deserved a prompt response and should never have had to contact us repeatedly for help. We’d appreciate the opportunity to make this right. I have issued a full refund on your order and a replacement will be sent ASAP! Thank you for your continued support, and we’re truly sorry that we let you down.
This was my first time purchasing from Transparent Labs and all I've got to say is HUGE thanks to customer service, and specially Reilly. The response was quick, and I got my product in no time. As far as the product goes (Whey protein Isolate, Vanilla flavor). It's great, the flavor is really good and the fact that it has very little ingredients makes it even better. I also recieved their blender bottle; its my first time using one and I found it's actually really helpful for whenever you're on the go. So if you're able to subscribe and get their free starter kit. Definitely go for it, and try their products!
The product line is unmatched, no hidden additives great quality, easy to blend resulting in great tasting high protein shakes. I have gone from just testing products to ordering a full line of products to replace things I thought were healthy but after researching ingredients better, I realized, I could do better. Add in ease of ordering and excellent Customer Service. Transparent Labs has created an unmatched experience in health products marketing.
Accidentally let the subscription unpause and they refunded it. Going through a tough time with ACL surgery and it was a major help to have it refunded. Also, their products are awesome and the way to go!
AMAZING customer support, and the products are top-shelf! Thank you
The quality of the products are second to none. Literally the best quality protein, creatine, collagen, and casein. And those are just the products that I've tried. I'm sure everything's amazing. There's a reason why fitness influencers recommend this brand. It's extremely high quality but not only that you get a lot of protein per scoop which is awesome as well. Then, the customer service is phenomenal. I had an issue with my order and Kiera fixed my issue and resolved the shipping issue almost immediately. Phenomenal service and can't recommend Transparent Labs enough.
Great customer service! Took care of my issue immediately. I have been purchasing all of my supplements from Transparent Labs now for over a year. Great results! I highly recommend
Great customer service and great products
Kiera is the GOAT without question helped correct my own mistake when purchasing the wrong item. Amazing customer service, life long fan out of me!
Customer support I received from Reilly is the the bar others strive for. I really enjoy the quality of the protien mixes and creatine hmb. I've had nothing short of great experiences with the products and product specialists. Thank you Transparent Labs for being you.
Edit: Transparent Labs just reached out to me and have gone above and beyond to make the issue right. I ordered 4LB of protein and set up a subscription for it on Monday, July 27,2026. Today is Saturday, August 1, 2026 and it still has not shipped. Their FAQ's state: "All orders placed on Sunday-Thursday are shipped on the FOLLOWING business day the order was received. All orders placed Friday-Saturday will ship on the following Monday." So, I messaged them on July 29, 2026 and asked when the order would ship. I did not hear back until July 31, 2026 and was told my order had not shipped because it was placed on backorder because they were waiting on free samples of protein to come back in stock to include in my order. I'm sorry but what? They put my paid in-stock order on backorder because of free samples for them to push more of their products! Up to this point I was not informed of the delay or that my order was placed on backorder. I was told on they had split my order and shipped my paid protein and would ship the free samples the following week. I received a USPS tracking number but the post office has it as only shipping label created so at this point it looks like it's going to take a full week for my order to actually ship. This is my first interaction with Transparent Labs and might be my last. It is completely unacceptable to backorder a paid in-stock order for free samples.
Hi there, This is not the first experience we want anyone to have with Transparent Labs, and we appreciate you bringing it to our attention. We sincerely apologize for this experience. Please provide your order number through Trustpilot’s contact request, and we’ll look into this immediately and make sure you’re fully taken care of. We appreciate the opportunity to make this right.
The TL supplements are high quality and the service is excellent. When I had to return a product and cancel a subscription due to medical contraindication, Kiera in customer service resolved everything quickly.
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