Trawick International (www.trawickinternational.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 30% of negative reviews. Last updated 2026-08-10.
What people say
N
NF · 4 reviews · Experienced 2026-06-14 ·
★★★★★
Think again if booking Trawick
This has been the worst experience, customer service we have experienced. We took out insurance for our Europe trip, my husband had a fall, suffered a concussion, (bad one), I was on constant phone with Trawick, who eventually told me he was cleared by her company to fly home via Business Class per doctor. We missed original flight, had to book a business in one day which was totally expensive. We were told to book and put in claim for that, transportation and extra hotel night. This was all done according to the way we were told, via text, which I have. We got denied and they only awarded a small amount each. Did not cover the flight, hotel or my flight. Reasoning, we did not have preapproval to book the flight. We did and provided. In reality they said they could book, but since I had already investigated the flight and knew what we wanted and there was one flight left, I should book it. This has been the WORST experience ever. Besides having my husband in the hospital three days, and it wasn't a nice one, and the stress of rebooking and figuring everything out was awful. Funny thing is everyone you spoke to was so nice and reassuring that this was going to be an easy process. Do youself a favor and do not use Trawick.
My mother passed before I was able to travel to see her and when I contacted Trawick regarding my airline ticket refund they were very helpful. The airline, upon my first request for a letter saying I declined travel credits, refused to provide what I needed. I recontacted Trawick's Surego arm and my contact, David H., went over and above to help me. He made a 3-way call between myself, the airlines and himself, and managed to get the airlines to agree to provide a letter for me. When the airline letter didn't materialize I recontacted David H. and he checked my file, reached out to the person handling my case at Surego, and within a relatively short time I received a specific document I needed to notarize. Shortly thereafter, I received notice that my case had been approved. A week later the monies were deposited in my account. Thank you for helping me during an extremely difficult and emotional time.
Reply from Trawick International2026-08-07
Thank you for sharing your experience. We are so sorry for the loss of your mother and extend our heartfelt condolences to you and your family. We're grateful David and the SureGo team were able to support you during such a difficult time and help guide you through the process. Thank you for trusting Trawick, and we wish you comfort and peace in the days ahead. 💜
S
S. · 5 reviews · Verified · Experienced 2026-08-07 ·
★★★★★
knowledgeable agents provided great…
knowledgeable agents provided great customer service. comprehensive options.
Getting a trip insurance quote and making the purchase was very easy to process via the Trawick website...
D
Dick · 3 reviews · Experienced 2026-07-30 ·
★★★★★
The benefit of insurance when the unexpected happens
My wife and I have been frequent travelers, routinely skipping travel insurance. As we age, we thought we should add 3rd-party insurance for a cruise we planned 10 months in advance. We used one of the Trawick International companies rather than the cruise insurance offer. Unfortunately, my wife was diagnosed with terminal cancer, preventing us from taking the cruise together. Trawick's customer service was very helpful, explaining the claim process, providing a convenient online form for submitting proposer information about her health condition, and refunding our travel investment.
Reply from Trawick International2026-08-06
Thank you for taking the time to share your experience. We are so sorry to hear about your wife's diagnosis and wish you both strength during this incredibly difficult time. We're grateful our team could provide compassionate support and make the claims process as smooth as possible when you needed it most. Thank you for trusting Trawick, and we wish you and your family all the very best. 💜
L
Laura · 1 review · Experienced 2026-08-06 ·
★★★★★
Fast and professional
When I asked for help with a claim, I got a quick email response. After submitting the claim, I received the approval within a day! After that I received a phone call explaining what to expect in terms of timing for reimbursement. I was very impressed with the whole process.
Reply from Trawick International2026-08-07
Thank you for sharing your experience! We're so glad our team could respond quickly, keep you informed throughout the process, and resolve your claim promptly. We appreciate your trust in Trawick! 💜
D
David Gertner · 11 reviews · Experienced 2026-08-06 ·
★★★★★
Excellent Support Experience
I called Trawick International's Customer Care and had an excellent experience with Mary Blythe Santander. She was professional, courteous, and efficient. My issue was addressed quickly and resolved without any hassle. I was extremely impressed by how easy and fast the entire process was. Outstanding customer service—kudos to Mary and the Trawick Customer Care team!
Reply from Trawick International2026-08-07
Thank you for your wonderful feedback! We're thrilled to hear Mary provided such professional and efficient service. We'll be sure to share your kind words with her and the rest of our Customer Care team. Thanks for choosing Trawick! 💜
Thank you for your review! We're thrilled you had an excellent experience. We appreciate your support! 💜
I
Iryna · 4 reviews · Experienced 2026-08-06 ·
★★★★★
Very quick resolution of claim
Claim was processed very quickly, service is nice. Also submitting claim was very easy. Happy for outcome as well.
Reply from Trawick International2026-08-07
Thank you for your review! We're so glad your claim was easy to submit and resolved quickly. We appreciate your trust in Trawick and are happy we could deliver a positive outcome. 💜
The process is easy and straight forward.
Communication is effective and fast.
Price is reasonable.
Reply from Trawick International2026-08-07
Thank you for your review! We're glad you found the process straightforward, the communication timely, and the coverage a great value. We appreciate your support! 💜
C
CL Line · 2 reviews · Experienced 2026-06-29 ·
★★★★★
June 2026 had to cancel tour. Great service.
6/2026 - Had an expensive horse racing tour set up for Ireland from the US but got Covid four days before I was supposed to leave so had to cancel. Filed a claim online with Trawick. They asked for one form in a different format. Approved and paid in two weeks. Definitely using again.
Reply from Trawick International2026-08-06
Thank you for sharing your experience! We're sorry you had to cancel your trip, but we're glad the claims process was straightforward and your claim was approved quickly. We truly appreciate you choosing Trawick again and hope your next adventure goes exactly as planned! 💜
I could NOT properly type in my departure and return dates on your website. It would NOT work. I called your toll free number and a nice guy with an Indian or Pakistani accent just asked me for my travel dates, and he sent me a quote. Thank you to him, no thanks at all to your website. Warren Russell
Reply from Trawick International2026-08-05
Thank you for your feedback, Warren. We're sorry you experienced issues with our website, but we're glad our team was able to quickly step in and get you the quote you needed. We'll be sure to share your feedback with our website team as we continue improving the online experience. 💜
VERY helpful when my tour was cancelled. Got a full refund! Then I booked new insurance for my follow up tour. Awesome and quick reply to ALL questions.
Reply from Trawick International2026-08-06
Thank you for your review! We're so glad we could help when your tour was canceled and get your refund processed quickly. Thank you for choosing Trawick again, and we hope you have an amazing trip! 💜
Your website was easy to understand compared to others and much more affordable too!
Reply from Trawick International2026-08-06
Thank you for your review! We're glad you found our website easy to use and that we could provide the coverage you needed at a great value. We appreciate you choosing Trawick! 💜
Representatives I spoke with were knowledgeable and resolved my concerns quickly. Just pray I won’t have any problems to report once on my trip!
Thanks!
Reply from Trawick International2026-08-06
Thank you for your review! We're glad our team could answer your questions and resolve your concerns quickly. We hope you have a smooth, worry-free trip! 💜
Great travel insurance but wish policies were renewable
I enjoy having the security of an annual travel protection plan. This is my 3rd time getting insured by Trawick, and customer service is excellent whenever I had a question in the past. I have recommended Trawick to friends several times. My rating would be 5 stars if it were simply possible to seamlessly renew my existing policy each year. I tried but got the message that my plan was not renewable. I had to go through the same new client process all over again, and the website kept having an issue. The inability to renew makes me worry that a trip I already booked for October while my 8/1/25 to 8/1/26 policy was in place, may not be covered if I am unable to travel for any reason.
Reply from Trawick International2026-08-05
Thank you for your continued trust and for recommending Trawick to your friends! We appreciate your feedback regarding annual policy renewals and understand how a smoother renewal experience would be beneficial. We'd also be happy to review your questions about your upcoming trip. Please email us at [email protected] with your policy number or the email address used to purchase your plan, and our team will be happy to assist. 💜
