Trawick International

Fast and afodable.

Availability and Price

so many option to choose, and also affordable

The person I dealt with was…

The person I dealt with was professional and friendly and had my policy completed quickly and efficiently.

I purchased a travel insurance policy…

I purchased a travel insurance policy for my elderly father because I wanted peace of mind in case a medical emergency occurred while he was traveling. Before purchasing the policy, I carefully reviewed the coverage and understood that pre-existing medical conditions could be covered if there was an acute onset during the trip. Unfortunately, when my father experienced a sudden medical emergency, the claims process became extremely frustrating. We provided medical records, hospital documentation, and all requested information in good faith. When we reached the care facility , together with the care provider we called the insurer to ensure that the visit is insurable. But then they rejected with a reason that this is pre-condition due to an aging knee ( ofcourse all elderly people have aging knees). We appealed the denial as we strongly believe that the sudden swelling was due to an accident. After a lengthy review process, the claim was ultimately denied on the basis that the event did not qualify as an “acute onset of a pre-existing condition.” Because we went to the care facility on the 2ne day after the event occured. My biggest disappointment is not simply that the claim was denied—it is that the policy language regarding “acute onset” was far less clear than it appeared when purchasing the insurance. As a consumer, I believed I was buying meaningful protection for exactly this type of unexpected medical situation. Instead, the insurer interpreted the policy so narrowly that the coverage I thought I had effectively did not exist. For families purchasing travel insurance for elderly parents with stable pre-existing conditions, this distinction is critically important. I encourage everyone to carefully read the exclusions, ask for written clarification about what the insurer considers an “acute onset,” and not rely solely on the marketing description of the coverage. Based on my experience, I cannot recommend this insurer. The claims process was stressful, communication was disappointing, and after paying for coverage specifically to protect against an unexpected medical emergency, the claim was denied based on an interpretation that was not obvious when the policy was purchased. I hope the company improves the clarity of its policy language and better aligns customer expectations with how claims are actually evaluated. Travelers deserve to know exactly what is—and is not—covered before making such an important purchase.

Excellent customer service!

Quick and Easy! Buying travel insurance was quick and…

Buying travel insurance was quick and easy. I called for clarification on a few choices. They answered the phone quickly and responded to all my questions. I would highly recommend. Fortunately, we did not have to file any claims.

unable to access documents

I haven't had to use it yet. The 4 stars come from website effectiveness. I have purchased my policy, but I can't access, much less download, the documents. I waited a day and tried again, several times, still won't open. I called the 24/7 customer service number. She was nice, but ineffective. She told me to screenshot the webpage, email it to them, and they would get back to me in a few days. Hmmm, 24/7? Glad I purchased well before my trip to allow me time to sort this out.

Good customer service

Great transaction and excellent…

Great transaction and excellent customer service.

Helpful information provided on…

Helpful information provided on telephone by agent

Great customer service

Great customer service. Handled my requests quickly.

Professional

Quick, clear, easy, reasonable price.

The representative that answered my…

The representative that answered my phone call. She was awesome. Thank you.

Making arrangements for travel…

Making arrangements for travel insurance was easy enough. Since he trip hasn't taken place yet, and we've had no need to use the insurance, I can't comment on its value at this time.

Easy to use and understand.

Knowledgeable and friendly services

SCAM!!!!!

I purchased a policy for a Costa Rica trip, paid in full for the trip and insurance policy. The travel company went bankrupt. Trawick International sent me an email saying my total refund is $0.00. They are not refunding the trip or their $175 fee. I have been scammed. Don’t fall for it!

No help when I was injured on vacation

In July 2025, my sister and I took Holiday Vacations’ Grand Australia and New Zealand Tour, a trip we had anticipated for nearly two years. Holiday Vacations strongly recommended that we purchase travel insurance through Trawick International, which we did. Unfortunately, I suffered two serious falls during the trip, and my experience with Trawick was nearly as frustrating as the injuries themselves. The first fall occurred in Australia when I slipped in a hotel bathroom with a dangerously wet, barrier-free shower. Because we were traveling the next morning, I could not receive proper medical care until later. After my pain became severe, I arranged my own transportation to the emergency room in Cairns. Since it was after hours, Trawick was unavailable, and I was directed to Redpoint, its emergency assistance provider. A CT scan revealed multiple fractured ribs and a severe fracture of my eighth thoracic vertebra. Later, in New Zealand, I suffered a second, much more serious fall after tripping over a shelf in a convenience store. I was unable to bear weight or walk. Once again, because it was the weekend, Trawick was unavailable, and I was referred to Redpoint, which instructed me to call an ambulance and go to the emergency room.

Quick and simple- even for a newbie!

Very good price and very easy to sign up