We will work with you to select a policy that’s right for your budget and needs, with ongoing support and no hassle. Just click on the link below to get started.Apply online today Not sure if term life or whole life is right for you? Different life insurance products can provide different benefits. Click the links below to learn about each product, coverage details and frequently asked questions. Term life insurance Whole life insurance Differences between term and whole life insuranceNeed to get in touch with us? Make and schedule payments, talk with a member of our customer careteam, view your coverage summary and more.Contact usSIT1, SIT2, WHL-2254863.6-1124-1226
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Is TruStage Insurance Agency legit?
TruStage Insurance Agency (www.trustage.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly agents for being exceptionally helpful, patient, and thorough when explaining policy details and options. People consistently mention that the overall application process is very simple, well-detailed, straightforward, and very easy to navigate for all new policyholders.
Some reviewers were not happy with customer service, noting that it is frequently difficult to reach anyone on the phone or get timely assistance. Consumers also reported problems regarding payment deductions, billing, missing account statements, and delays in receiving insurance payouts.
Auto-generated from all reviews of this business. For reference only.
Horrible representation. Michael was very pushy and misleading which resulted me questioning what he was trying to sell. He told me he was a broker from my current insurance company and that I was over paying and he was going to get me a better rate and money back. Horrible experience and I requested to cancel my policies I was still billed for an additional month. In addition to the policies they attempted to sell me the price was cheaper but the amount of insurance was significantly less. They also told me, after the fact that the money back was the cash value of my current policies that I would have to cancel in order to get any money back. Michael was not honest and truthful, very much misleading and dishonest. He also had no regard for the fact that I was meeting my family for dinner but was just trying to make a quick sale. He also called my phone number asking for my minor son and then told me Thai he couldn’t get me any better rates for said son because he was a minor. The whole experience was horrible and I have since called and spoke to a representative to cancel my policies.
Reply from TruStage Insurance Agency2026-06-12
Hi, Crystal. We are committed to providing our customers with the best possible service and we apologize for the inconvenience this has caused you. Could you please call us at 1-888-888-0376? One of our customer care team members will be able to ensure that appropriate steps are taken to address your concerns. Thank you!
This company has helped me by lowering my auto payments.I appreciate what the company has done and now I was introduced to the life insurance which is great .
The whole life policy was approved and issued in a timely manner. But even before I received my policy I started receiving calls from TruStage telemarketers trying to increase my coverage amount, and also received emails and junk snail mail trying to increase my policy amount. The policy isn't a month old yet. Now they asked me to take a survey about my experience with TruStage and it asked why I didn't increase my coverage amount when the telemarketer called. If TruStage didn't want to issue the policy at the face amount requested, then they should have rejected the application and not issued the policy. This constant upselling is getting ridiculous and makes me question if benefits will be paid out when I die.
Reply from TruStage Insurance Agency2026-06-09
Hi Kevin Bretz! We appreciate your feedback. If you have any questions about your policy, please let us know, we are here to help. Thank you!
The process was flawless and smooth. Dealing with a trusted company which as referred by my credit union gave me great confidence in my choice of such great important. I know my family will be in great hands when they need to claim such funds.
DO NOT GET INSURANCE WITH THEM!!!! their customer service representative are disrespectful and will talk to you any kind of way. The cancellation process is ridiculous and if you do not get paperwork in the mail about your policy they do not care at all. I am going to report them to the BBB.
Reply from TruStage Insurance Agency2026-06-06
Hi, Victoria. We're sorry to hear about your experience, and we appreciate you reaching out. We'd like to connect you with our service resolution team, who can investigate further and help resolve this, but we need more information from you to do so. We will contact you via Trustpilot and look forward to assisting you. Thank you.
