Good experience as this process was easy
Good experience as this process was easy to follow and good communication/discussion with agent
About TruStage Insurance Agency
Data updated- Website
- www.trustage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 50% (22/44)
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About this business
We will work with you to select a policy that’s right for your budget and needs, with ongoing support and no hassle. Just click on the link below to get started.Apply online today Not sure if term life or whole life is right for you? Different life insurance products can provide different benefits. Click the links below to learn about each product, coverage details and frequently asked questions. Term life insurance Whole life insurance Differences between term and whole life insuranceNeed to get in touch with us? Make and schedule payments, talk with a member of our customer careteam, view your coverage summary and more.Contact usSIT1, SIT2, WHL-2254863.6-1124-1226
Written by the business, not verified by us.Is TruStage Insurance Agency legit?
TruStage Insurance Agency (www.trustage.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly agents for being exceptionally helpful, patient, and thorough when explaining policy details and options. People consistently mention that the overall application process is very simple, well-detailed, straightforward, and very easy to navigate for all new policyholders. Some reviewers were not happy with customer service, noting that it is frequently difficult to reach anyone on the phone or get timely assistance. Consumers also reported problems regarding payment deductions, billing, missing account statements, and delays in receiving insurance payouts.
Auto-generated from all reviews of this business. For reference only.What people say
Breach of contract
After receiving information from our credit union concerning accidental insurance coverage, my husband Mr. Jerry Dinkins (deceased) decided to enroll in CUNA mutual group aka Trustage with policy number ending in 1913 which is the family plan, effective date 10/01/2019. on December 13, 2023, my beloved husband Mr. jerry Dinkins passed away. I called in December of 2023 to report the loss of my husband and file a claim. After speaking with representative, she informed me that they could no longer continue coverage on OUR family plan. My husband and I paid into this policy as a family whose enrolled in the credit union. Once my husband passed CUNA AKA TRUSTAGE sent me a letter denying me and my family of any future coverage. Why must my family and I be penalized for something we had no control over? This is the second part of my claim. 1. improper investigation on loss of speech and hearing. 2. Discontinued coverage of the family due to the death of my beloved husband. If anyone is thinking about investing in life insurance for yourself, family member, or referral of a friend, please do not invest in CUNA aka TRUSTAGE insurance companies. PSA.. My daughter contacted me a week ago who's enrolled in a credit union in Maryland informing me of the package she received from her credit union. I asked my daughter the name of the insurance company, her credit union was advertising, she informed me it was Trustage. I then informed her on what I'm going through with this same company, CUNA aka TRUSTAGE. I advise against her or anyone she knows in enrolling in any of their products. Please do your research in looking for a more reputable company to invest in for life insurance. If I could rate this company a 0 and not a 1, I would rate a 0. I've been appealing these two unfair decisions ever since December 2023 and here we are June 14,2026. How long must I keep rehashing and spiraling backwards and dealing with regret of a decisions that my husband and I made in 10/01/2019?
Reply from TruStage Insurance Agency2026-06-19
Hi, Gertrude. We are sorry to hear about your experience and please accept our condolences. We understand this is an incredibly difficult time, and would like to assist in getting this resolved. We sincerely apologize for the delays you've encountered and the inconsistent information you have received. We would like to pass your information along to a service resolution team, but need a little more information from you to do so. We will be reaching out via Trustpilot. Thank you.
You will be pleased with the wonderful service of Trusage Insurance Agency.
If you have been thinking of getting or upgrading your life insurance coverage, I can attest that you will have a wonderful service experience with Trusage Insurance Agency (Trusage). I had been thinking of adding to my whole life insurance coverage, but as we all know sometimes life gets in the way. Hence, I forgot to take action, Even though I currently don't have an online account, (coverage with them for a few years now). Trusage continued to follow up by mailing reminders. When I finally got around to filling the application, I found the paperwork so easy to complete. I had to ask myself, what took you so long to get this done?? Once Trusage received my application, it was processed immediately and I heard back in less than a week. I am impressed with how well this company does business. Their correspondence is well written, easy to understand and to follow through. I also like that they have encouraged me to create an online account. Talk about going green. :) So, if you're reading this and thinking or considering getting or upgrading your life insurance coverage, do not hesitate to contact Trusage. I am certain that you will be pleased with their service!
Reply from TruStage Insurance Agency2026-06-19
We're happy that you're happy, Henrietta.
Application process was awesome.
Application process was awesome. Plus my Credit Union offer there member a complimentary policy that made it
Affordable price
Good Life insurance policy, I had them before and not trouble with them.
I called and talked to an agent who knew what I was looking for life insurance.
Successful
Just received the policy
Just received the policy. Very little interaction so far.
Excellent Experience with Accidental Death Insurance…
Great experience with accidental death insurance. The process was easy and straightforward, and the at-home medical test was very convenient. The team was informative, responsive, and quick to answer questions throughout the process. Communication was excellent, and the pricing was very reasonable. Highly recommend!
Easy process from start to finish
Fast easy application a company you can trust
Great Company to work with. I sure enjoyed talking to Pricilla. She was very helpful and explained all about how my life insurance would be handled if anything ever happened. I had never had any life insurance before so I had no idea how it would be handled. I felt I needed it at my age but I wasn’t sure I could get this amount. Thank You
Easy and simple
Easy and simple. Not confusing
Easy process
It was very easy for me to complete.
Haven’t seen my cancellation yet
Haven’t seen my cancellation yet. Actually I was a day ahead with making a complaint on the cancellation. The policy has now been cancelled and I will await my refund.
Reply from TruStage Insurance Agency2026-06-18
Hi Thurlow. We appreciate you taking the time to leave a review and we apologize for any inconvenience this has caused. Could you please call us at 1-888-888-0376? One of our customer care team members will be able to assist you. Thank you!
Reasonable service
Reasonable service, great coverages
It’s easy to apply for this insurance over the phone.
It’s ok. Not been in the insurance long enough.
Quick
Quick, easy survey.
Fast and Easy service
TruStage came highly recommended by PFFCU, and they did not disappoint. My experience updating my coverage was smooth and stress-free. The representative was patient, took the time to answer all of my questions, and made sure I fully understood my options. I feel much more confident knowing my children are better protected as I plan for the future. Highly recommend!
Honesty and integrity integrity
Trustage has explained everything to me. Very satisfying to have a company that that is trustworthy.