Robin to the Rescue!
I needed help with signing into my Twigby account. Robin very quickly took care of the issue. She was very efficient!
About Twigby Mobile
Data updated- Website
- www.twigby.com
- Category
- Electronics & Technology
- Location
- United States · Murfreesboro
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (3/3)
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Is Twigby Mobile legit?
Twigby Mobile (www.twigby.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Good fast service
Amazing support, 10/10
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can only communicate via canned responses, it's a live support agent (who is generally an absolute joy to work with.) Cannot recommend them highly enough.
Reply from Twigby Mobile2026-08-07
We're thrilled to hear that you've found value in both our affordable service and our customer support team. Providing friendly, knowledgeable assistance from real people right here in the USA is something we take great pride in, and we're happy to know that it made a difference for you. Your recognition of our chat team means a lot. We believe customer service should be personal, helpful, and easy to access, and we're fortunate to have a team that genuinely enjoys helping our customers. Thank you for your recommendation and for being part of the Twigby family. We truly appreciate your support!
Agent Scott got my new phone up and…
Agent Scott got my new phone up and running. Many of us seniors are not tech savy. Scott was helpful and patient. Give him a raise in pay!
Scott was extremely helpful and helped…
Scott was extremely helpful and helped me easily set up my eSim card on my new phone.
Reply from Twigby Mobile2026-08-06
We're thrilled to hear tha we were able to help you quickly and easily set up the eSIM on your new phone. We work hard to make the transition to a new phone as smooth as possible, and it's great to know you had a positive experience. Thank you for choosing Twigby Mobile, and enjoy your new phone!
Robin was very kind and professional
Robin was very kind and professional. Her customer service is outstanding!
Reply from Twigby Mobile2026-08-05
We're delighted to hear that you received such kind and professional service. Providing outstanding customer support is our top priority, and we're thrilled that your interaction reflected that. We truly appreciate your feedback and thank you for choosing Twigby Mobile!
I LOVE TWIGBY! 3 years excellent service & not 1 problem!
Twigby is everyone's dream on how to have a GREAT provider. No BS, No hidden fees/charges, REAL LIVE CHAT WITH REAL LIVE AMERICANS in Kentucky and only using Verizon towers. I've never had a bad outcome with TWIGBY, and you won't either. I can't say enough good about this company and its AMERICAN employees, right there in Kentucky. If u are tired of the rest giving bad service & etc, CALL TWIGBY TODAY! I did, and they've never failed to help me with any issue I may have had. I LOVE this company!
Reply from Twigby Mobile2026-08-05
We're thrilled to hear that you've had such a positive experience with Twigby Mobile. We work hard to provide straightforward, affordable service with no surprises, along with friendly, knowledgeable customer support whenever you need it. Your kind words about our team mean a lot to us, and we're grateful for your trust and loyalty. Thank you for being part of the Twigby family!
Scott was very helpful!
Reply from Twigby Mobile2026-08-04
Thank you for your feedback! We're glad to hear that we were able to provide helpful support and make your experience a positive one. We appreciate you taking the time to share your thoughts and thank you for choosing Twigby!
Scott is the man!
Scott was quick, knowledgeable and helpful.
Reply from Twigby Mobile2026-08-04
We're delighted to hear that the Twigby team provided quick, knowledgeable, and helpful support. Delivering fast and effective assistance is always our goal, and we appreciate you taking the time to share your experience.
untangling a connection problem post activating a new phone…
Quick Service untangling a problem Scott knew how to fix it and get me connected
Reply from Twigby Mobile2026-08-03
Thank you for your feedback! We're glad to hear that we were able to quickly resolve the issue and get you connected. Providing fast, knowledgeable, and reliable support is what we strive for every day. We appreciate you taking the time to share your experience!
This month marks ten years that I have been a Twigby user.
This month marks ten years that I have enjoyed Twigby service. Since 1970, I have always had domestic and international cellular phone coverage and with top-of-the line providers. None have ever rated as highly for me as has Twigby's performance. I have never even once had a dropped call or poor reception with Twigby on incoming or outgoing calls both within the USA or overseas. I have not needed to ever contact Twigby Customer Service for assistance as coverage consistently performed to perfection. The set-up on my own mobile unit and on which I maintained my original phone number was effortless. It took just a few moments after which service performed perfectly. Pricing is affordable. Billing with autopayments is entirely reliable. I have a beautiful Twigby tee-shirt and I wear it proudly in public as I have always shared my Twigby experience with others. No other company has ever compared favorably. Thank you, Twigby!
Reply from Twigby Mobile2026-08-03
Thank you for being a loyal Twigby customer for 10 years! We're thrilled to hear you've enjoyed reliable service, affordable pricing, and such a positive experience over the years. Your support and enthusiasm mean the world to us. Thank you for choosing Twigby and for proudly sharing your experience with others!
Robin made the transfer off my account…
Robin made the transfer off my account from one phone to another one painless and simple! Thank you!
Reply from Twigby Mobile2026-08-03
Thank you for your feedback! We're glad to hear that the Twigby team made transferring your service to a new phone a painless and simple experience. Making things easy for our customers is always our goal. We appreciate you choosing Twigby and taking the time to share your experience!
Robin was very helpful and explained…
Robin was very helpful and explained everything so even I could understand
Reply from Twigby Mobile2026-08-03
We're glad to hear that we provided clear, helpful support and made the process easy to understand. Delivering friendly, straightforward customer service is always our goal. We appreciate your feedback and thank you for choosing Twigby!
Excellent
I hit all 5 stars, Robin was very nice helpful, EXCELLENT!!
Reply from Twigby Mobile2026-08-03
Thank you for the 5-star review! We're thrilled to hear that the Twigby team provided such helpful and friendly service. Delivering an excellent customer experience is what we strive for every day. We truly appreciate your feedback and thank you for choosing Twigby!
Excellent help with new phone setup
I bought a new phone and was having a small difficulty getting the eSIM set up. The representative, Robin, was very helpful with getting me to the right screens and walking me through the setup. My experience with Twigby Customer Service has always been outstanding and this evening was no exception.
Reply from Twigby Mobile2026-07-31
We're glad to hear that our Customer Service team was able to help you get your new phone's eSIM set up and make the process smooth and easy. We truly appreciate your continued trust in Twigby and are grateful for your recognition of the outstanding support you've received over the years. Thank you for choosing Twigby, and enjoy your new phone!
Robin helped activate the replacement…
Robin helped activate the replacement phone i ordered for my daughter, and was amazing and quick responding. Very pleasant experience!
Reply from Twigby Mobile2026-07-31
We're happy to hear that our Customer Service team was able to quickly help activate your daughter's replacement phone and provide a pleasant experience along the way. We appreciate you taking the time to share your feedback and thank you for choosing Twigby!
Quick response
Reply from Twigby Mobile2026-07-31
We're glad to hear you received a quick response from our Customer Service team. We appreciate you taking the time to share your experience and thank you for choosing Twigby!
Fast response
Reply from Twigby Mobile2026-07-31
We're glad to hear you received a fast response from our Customer Service team. We appreciate you taking the time to share your experience and thank you for choosing Twigby!
Excellent Twigby Mobile Customer Service
Today,I received excellent online customer service from "Annie," who demonstrated a friendly,knowlegeable and professional demeanor while patiently listening and timely answering all my questions.Annie represented the company,Twigby Mobile,very well and should be commended for such.
Reply from Twigby Mobile2026-07-28
Thank you for sharing your experience! We're thrilled to hear that we provided such friendly, knowledgeable, and professional service. Taking the time to listen carefully and answer questions thoroughly is exactly the kind of support we strive to deliver. Thank you for choosing Twigby Mobile!
The agent on this chat was great!
The agent on this chat was patient and knowledgeable. This has been my universal experience every time I have needed to use the chat feature or even contact Twigby by phone. They are awesome!
Reply from Twigby Mobile2026-07-26
We're delighted to hear that you've consistently had positive experiences with our support team, whether through chat or by phone. Providing patient, knowledgeable, and friendly service is what we strive for every day. We truly appreciate your support and thank you for choosing Twigby Mobile!