Twigby Mobile (www.twigby.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
always top notch customer service and transparent pricing
We're thrilled to hear that you've consistently experienced top-notch customer service and appreciate our transparent pricing. Providing friendly, reliable support and straightforward plans without surprises is exactly what we strive for every day. Thank you for choosing Twigby and for taking the time to share your experience
Robin was very helpful, in helping us locate a replacement phone. Super nice and excellent customer service!
We're glad we could help you find a replacement phone and that you had such a positive experience. We appreciate your kind words.
Amy was very helpful and was able to help recover my account with a bad email and forgotten password. Amy is excellent!
We're so glad to hear that our support team was able to help you recover your account and get everything back on track. Providing helpful, reliable assistance is what we strive for, and it's wonderful to know you received excellent service. We truly appreciate your feedback and thank you for choosing Twigby!
Love the service and price. Lisa solved my problem right away. I have switched 3 neighbors in my neighborhood so far and am constantly trying to get others to switch. Thank you.
We're glad to hear you're enjoying our service and value. It's wonderful to know your issue was resolved quickly, and we truly appreciate you recommending Twigby to your neighbors. Thanks for being a valued customer!
Easy to take care of a line that I no longer wanted
We're glad we could make the process quick and easy. If your needs change in the future, we'd love the opportunity to serve you again. We're always here to help!
i would prefer if i could call the support team but at times like now when i didnt want to talk the chat box was sufficient for my needs and everything was done expeditiously
We're happy to hear the chat experience met your needs and that everything was handled quickly and efficiently. We appreciate your feedback and thank you for choosing Twigby!
I was VERY confused by Samsung-to-Google message conversion, a rather complex step-by-step process. Scott (my helper) was a pro and guided me through the complete process, except for one thing that I may have to fix from Google, not Twigby. Very deserving of 5-star rating, IMHO.
We're so glad we were able to make the process much less confusing. We know technology changes can sometimes be challenging, and it's great to hear he provided the support you needed every step of the way. We truly appreciate your kind words and your 5-star rating. Thank you for choosing Twigby!
Scott was very helpful with my issue and was quick to answer. Great customer service.
We're glad to hear your issue was resolved quickly and that you received prompt, helpful support. Providing great customer service is always our goal, and we appreciate you taking the time to share your experience. Thanks for choosing Twigby!
Scott made everything better n a second. He's knowledgeable, polite and kind. Perfect.
Thank you for your review! We're glad to hear you received knowledgeable, polite, and kind support that made a difference right away. We appreciate your feedback and thank you for choosing Twigby!
Robin was so helpful, friendly, knowledgeable and patient with me. She answered all my questions and pointed out factors to help us set up our new phone. She is a true asset to your company!
We’re really glad to hear you had such a positive experience getting your new phone set up. Having someone who’s patient, friendly, and able to walk you through everything step by step can make all the difference, and it’s great to know that came through. We appreciate your kind words and your trust in us.
Thank you for your review! We're glad to hear you had a great experience with our support team. We appreciate you choosing Twigby and taking the time to share your feedback!
Lisa was great at problem solving our new phone's connection issues. My son has T1D and it's imperative we have a working phone and she was wonderful at sticking with us until it worked.
Thank you for your kind review! We're glad our support team was able to resolve your new phone's connection issues and stay with you until everything was working properly. We understand how important reliable service is, and we truly appreciate you choosing Twigby.
Robin was very helpful and informative! She answered quickly and kindly. Appreciate the help!
Thank you for the kind words! We’re glad you got quick, helpful support—it means a lot to us. Appreciate you taking a moment to share!
Unlimited is not really unlimited with their plans. I wish they were clearer about that on their site before I upgraded and went out of town for a work trip. With all the other plans, they specifically list the GB allowed for each. In case anyone is wondering, the unlimited plan is 20GB. They will tell you those details are on their broadband facts sheet BUT that sheet is not linked to currently on their "plans" page where you go to upgrade. It does have a * next to unlimited but there is no note at the bottom that gives more info on what the * means
Thanks for your feedback—we understand how frustrating that can be, especially while traveling. Details about plan data, including the 20GB high-speed allotment on Unlimited, are listed in our broadband facts sheets. We’ll keep working to improve that clarity. If you’d like help reviewing your plan or options, our team is always here for you.
Robin was very helpful and accomplished what I needed with no hassles. Great to work with!
Thank you for sharing this! We’re so glad to hear everything was taken care of quickly and without any hassle. That’s exactly the kind of experience we want every customer to have. It means a lot to know you felt supported and that everything went smoothly. We really appreciate you taking a moment to leave this feedback!
Robin was very kind, and helped me solve the issue I was having quickly and easily!
Hello. We are really glad to hear everything was taken care of so quickly and easily. That’s exactly the kind of experience we aim for. We appreciate you taking a moment to share this, and we’re always here if you need anything down the road.
Twigby customer service is great! Scott was very specific, clear, patient, and helpful!
Thank you for your kind words! Providing helpful, easy-to-understand support is exactly what we strive for. We truly appreciate you taking the time to share your feedback and for choosing Twigby!
Robin was courteous, fast and efficient, reassuring and caring. I would definitely continue to recommend your services to my friends.
We love providing value-priced service to you! Remember when tell your friends about Twigby Mobile, you'll both earn a $15 account credit when they switch their service!
Hearing that we have the best customer service around truly means a lot to us. Our team works hard to provide a great experience every time, and we’re so glad that came through for you.
As always, Twigby is a joy to contact. Fast, smart, kind customer service agents are always ready to assist. I have never had a bad experience and this time is no exception. I'm not sure where you are hiring from, but keep these employees; they are top tier!
Hi there, Thank you so much for the kind words! We’re thrilled to hear that you continue to have great experiences with our customer service team. Providing fast, friendly, and helpful support is something we take a lot of pride in, so your feedback truly means a lot to us. We’ll be sure to share your comments with the team. They always appreciate hearing when they’ve made a positive impact. Thanks again for being part of the Twigby Mobile family!
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