Twigby Mobile (www.twigby.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had a great support chat experience with Robin. We were replacing a broken phone and Robin got the new phone working after just a few minutes. Top notch support is one of the big reasons we stick with Twigby. Thank you!
Reply from Twigby Mobile2026-06-24
Thank you so much for sharing your experience, that’s exactly the kind of smooth support we aim to provide.
It means a lot to know our support is one of the reasons you stick with Twigby Mobile. Thanks again for being part of the Twigby family!
E
Eliz · 5 reviews · Experienced 2026-06-19 ·
★★★★★
Great chat support service from Twigby
Great chat support service from Twigby. I was able to learn my current data usage and to increase data to my plan. Excellent customer service! Thank you!
Reply from Twigby Mobile2026-06-24
Hi there,
Thank you for your kind review! We’re glad to hear you had a great chat support experience and were able to easily check and update your data plan. Providing clear, helpful, and efficient service is what we strive for every day.
T
Tim Hartford · 1 review · Experienced 2026-06-20 ·
★★★★★
Scott did a great job upgrading my plan
Scott did a great job upgrading my plan. It was quick and painless.
Reply from Twigby Mobile2026-06-24
Hi there,
Thank you so much for your review! We’re glad to hear your plan upgrade was quick and hassle-free. That’s exactly the experience we aim to provide.
We appreciate you choosing Twigby and look forward to continuing to serve you!
A
Alice Steele · 1 review · Experienced 2026-06-19 ·
★★★★★
Robin knew just how to solve my issue…
Robin knew just how to solve my issue of transferring my number to my new phone!
Reply from Twigby Mobile2026-06-24
Hi there,
Thank you for your review! We’re glad to hear your number transfer went smoothly and your issue was resolved quickly—that’s exactly the kind of experience we strive to deliver.
We appreciate you choosing Twigby and are always here if you need us!
H
Heidi · 1 review · Experienced 2026-06-19 ·
★★★★★
I was able to work with Robin this…
I was able to work with Robin this morning, who was quite professional and competent in helping me with the questions. I always get the best service using Twigby's chat.
Reply from Twigby Mobile2026-06-24
Thank you for your review! We’re glad to hear you had a professional and helpful experience, and that your questions were answered clearly. It’s great to know our chat support continues to deliver for you.
We appreciate your kind words—thanks for choosing Twigby!
G
Guest · 3 reviews · Experienced 2026-06-17 ·
★★★★★
Results were quick concise and polite
Results were quick concise and polite. no issues here
Reply from Twigby Mobile2026-06-24
Hi there,
Thank you for your review! We’re glad to hear everything was quick, clear, and courteous—that’s exactly the experience we aim to deliver every time.
We appreciate your support and thanks for choosing Twigby!
V
Veneece · 8 reviews · Experienced 2026-06-18 ·
★★★★★
Lisa was absolutely amazing and VERY…
Lisa was absolutely amazing and VERY helpful. She was patient and professional. She made the transition easy and free of stress! THANK YOU, LISA!!!
Reply from Twigby Mobile2026-06-24
Hi there,
Thank you so much for your kind review! We’re thrilled to hear you had such a helpful and stress-free experience. Providing patient, professional support and making things easy for our customers is always our goal.
We truly appreciate your feedback—thanks for being part of Twigby!
M
Marty · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Robin was really helpful and patient…
Robin was really helpful and patient with me. Thanks again!
The agent was amazing. She was able to help me with absolutely everything I needed done. There was no wait time, she was fast and the whole process was incredibly convenient.
K
Kristen · 2 reviews · Experienced 2026-06-12 ·
★★★★★
Robin was very efficient and gave…
Robin was very efficient and gave options for what I was needing. Super helpful. Thanks!
C
Chris Cox · 1 review · Experienced 2026-06-12 ·
★★★★★
Scott was amazing
Scott was courteous, friendly and extremely helpful.
D
DD · 1 review · Experienced 2026-06-11 ·
★★★★★
Lisa was wonderful!
Lisa was extremely patient, researching several possible reasons why I was having issues. She clearly explained how to check different things, answered questions on different topics, and waited as I tried various possible solutions.
K
KR Beyer · 1 review · Experienced 2026-06-10 ·
★★★★★
Scott did an excellant job
Scott did an excellant job of quickly helping me with what i needed.
M
Mark and Hillary Fuhrman · 1 review · Experienced 2026-06-10 ·
★★★★★
Great customer service!
Lisa stuck with me through a confusing transfer to a new phone and the instructions she offered were so clear and easy to follow! We were successful and it was a pleasure to work with her.
J
Jan · 3 reviews · Experienced 2026-06-08 ·
★★★★★
Love Twigby
I have been with Twigby nearly a year now and have been very pleased. I want a phone for calls and text only, no frills, no internet. Twigby connection has been great, no problems so far. I do internet business on computer only, so I can't speak to a more expanded service. Customer service was outstanding during setup and porting of a number. I am comfortable with written communication, so online only is compatible for me. Customer service reps are knowledgeable, and they know how to communicate effectively in type. I don't need phone communication with them, so Twigby customer service has been great for me. I am very happy.
