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Electronics & Technology

Twigby Mobile

100 reviews

4.9100 reviews
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About Twigby Mobile

Data updated
Website
www.twigby.com
Category
Electronics & Technology
Location
United States · Murfreesboro
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
100% (3/3)
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Is Twigby Mobile legit?

Twigby Mobile (www.twigby.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

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Lynn Peterson · 3 reviews · Experienced 2026-07-23 ·

Robin was very helpful and patient.

Robin was very patient with me and guided me through the entire process until I found the proper information. Twigby Customer Service is second to none! Amazing group.

Reply from Twigby Mobile2026-07-24

We're thrilled to hear that you felt supported throughout the entire process and that our team was able to help you find the information you needed. Providing patient, thorough, and exceptional customer service is always our goal. We truly appreciate your kind words and are grateful to have you as part of the Twigby family!

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Jeffrey Hailey · 1 review · Experienced 2026-07-24 ·

Order of new phone Scott was on his game

Reply from Twigby Mobile2026-07-25

We're delighted to hear that the team provided such great service while helping you order your new phone. We'll be sure to pass along your kind words. Thanks for choosing Twigby, and we hope you enjoy your new phone!

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larry Jipson · 2 reviews · Experienced 2026-07-22 ·

very patient and helpful!

Reply from Twigby Mobile2026-07-24

Thank you for your kind words! We're delighted to hear that our team was patient and helpful throughout your experience. Providing friendly, knowledgeable support is what we strive for every day. We appreciate you choosing Twigby and taking the time to share your feedback!

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Matt Giacomini · 1 review · Experienced 2026-07-22 ·

I had an outstanding experience with…

I had an outstanding experience with Twigby's Customer Service Chat thanks to Annie! She was incredibly patient, knowledgeable, and professional throughout the entire conversation. She took the time to answer all of my questions, explained everything clearly, and made what could have been a frustrating situation quick and easy to resolve. It's rare to receive customer service that's this friendly and efficient. Annie genuinely cared about helping me and made sure I understood every step before ending the chat. She went above and beyond my expectations, and I left the conversation feeling confident that everything had been taken care of. If this is the level of support Twigby provides, they have earned a loyal customer. Thank you, Annie, for your exceptional service—you are a tremendous asset to Twigby!

Reply from Twigby Mobile2026-07-23

We're delighted to hear that our chat support team provided patient, knowledgeable, and friendly service. We work hard to make every interaction simple and stress-free, and it's great to know we met your expectations. Thank you for choosing Twigby!

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Matthew Ruston · 4 reviews · Experienced 2026-07-23 ·

Robin knows phones...

Quick switch of phones was so painless with Robin. She made it great.

Reply from Twigby Mobile2026-07-23

Thank you for your kind words! We're thrilled to hear that we made switching phones quick, easy, and stress-free. We'll be sure to share your feedback. We appreciate you choosing Twigby and are glad you had such a great experience!

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D Olio · 3 reviews · Experienced 2026-07-20 ·

Seriously Limited in Times of Need

As a low cost carrier, they are fine, but when you are in a pinch and need more than their 5G, they can not help. We were on vacation, with no wifi, so their data was used up within days--and we were stuck with throttled access that's useless. You can buy 2G more (only), but you're out in the cold in these circumstances: and we NEEDED mapping access. The agent said they were not the carrier for us, and they were right. We kicked Twigby to the curb before the next billing cycle.

Reply from Twigby Mobile2026-07-20

Hello, Thank you for sharing your experience. We're sorry to hear you ran into data limitations while traveling, especially when you needed reliable access to maps and navigation. Twigby does offer a 5GB data add-on, but currently it can only be added through our Live Chat team. We recognize that when a customer has used all of their high speed data, finding and accessing that option may not be quick enough for urgent situations. Your feedback is valuable, and we're exploring ways to make additional data options more accessible during emergencies or unexpected circumstances when services like GPS are essential. We appreciate you giving Twigby Mobile a try and wish you all the best.

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Bob Prichard · 2 reviews · Experienced 2026-07-18 ·

Robin helped me with the needs of being…

Robin helped me with the needs of being an ePhone customer and offered me a little incentive to buy from Twigby.

Reply from Twigby Mobile2026-07-19

We're so glad we were able to make your transition to Twigby even easier. Thanks for choosing Twigby Mobile!

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Alex Pinnix-Hill AlexFTW · 1 review · Experienced 2026-07-17 ·

An Easy Breezy Customer Experience

I quite like my experience! Support is always quick and easy to access, and I never have an issue getting a solution.

Reply from Twigby Mobile2026-07-18

Thank you for your kind words! We're thrilled to hear you've had such a positive experience with Twigby. Providing quick, easy-to-reach support and effective solutions is what we strive for every day. We truly appreciate you taking the time to share your feedback and thank you for being part of the Twigby family!

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Richard · 6 reviews · Experienced 2026-07-18 ·

Support is human not bot

Whenever I've had to set up a cell phone Twigby has an ACTUAL HUMAN being--not a damned BOT!!!--on their website. An actual person enters the chat right away. It is such a relief. I am sure most of us have come to hate the "first talk to the BOT" chats.!!!!!!!!!!!!!!!!!

Reply from Twigby Mobile2026-07-19

We're delighted to hear you appreciate being able to connect with a real person when you need help. Providing friendly, human support is something we take great pride in. Thank you for choosing Twigby Mobile!

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Gordon Clark · 1 review · Experienced 2026-07-17 ·

Lisa @ Twigby was awesome

Lisa @ Twigby was awesome. She made the phone transfer smooth and easy. Why would anyone use another carrier, the customer service is top notch.

Reply from Twigby Mobile2026-07-18

We're so glad to hear your phone transfer was smooth and easy, and that our team was able to provide the top-notch customer service you deserve. Your kind words mean a lot to us. We truly appreciate you choosing Twigby and look forward to continuing to serve you. Welcome to the Twigby family!

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Coribaum · 1 review · Experienced 2026-07-15 ·

Robin was very helpful in helping me…

Robin was very helpful in helping me set up a new phone!

Reply from Twigby Mobile2026-07-16

We're thrilled to hear our team was able to help get your new phone set up and ready to go. There's nothing better than turning a brand-new phone into a phone that's ready for calls, texts, and everything in between. Thanks for choosing Twigby Mobile and for taking the time to share your experience. Enjoy your new phone!

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Nancy White · 1 review · Experienced 2026-07-16 ·

Lisa was extremely helpful and…

Lisa was extremely helpful and knowledgeable. She helped me successfully place my order for a replacement phone when I was stuck in the ordering process.

Reply from Twigby Mobile2026-07-17

We're thrilled to hear that we were able to get everything sorted out and help you successfully place your order. Thank you for choosing Twigby, and please don't hesitate to reach out if you ever need assistance in the future.

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brimagizz · 2 reviews · Experienced 2026-07-15 ·

That my problem is resolved quickly and…easily.

That my problem is resolved quickly and easily walking me thru steps when necessary.

Reply from Twigby Mobile2026-07-16

We're glad to hear your issue was resolved quickly and easily. Our goal is always to make things as simple and stress-free as possible, and we're happy we could guide you through the steps when needed. Thanks for choosing Twigby Mobile and for taking the time to share your experience. We're always here to help when you need us!

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Hilary Wicklund · 1 review · Experienced 2026-07-15 ·

Robin was very helpful even when the…

Robin was very helpful even when the phone wasn't cooperating he never gave up til we got it going!

Reply from Twigby Mobile2026-07-16

We love a good challenge, and it sounds like that phone was determined to put up a fight. We're so glad our team stuck with it and got everything up and running. Thanks for choosing Twigby and for sharing your experience. Here's to smooth sailing and a fully cooperating phone from here on out!

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Annie · 4 reviews · Experienced 2026-07-16 ·

I am not dropping calls.

Reply from Twigby Mobile2026-07-17

We're delighted to hear that your Twigby service has been reliable. We know how important dependable coverage is, and it's great to know we're delivering that for you. We appreciate you choosing Twigby and taking the time to leave a review. If there's ever anything we can do to make your experience even better, our support team is always happy to help. Thanks for being part of the Twigby family!

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Cindi · 5 reviews · Experienced 2026-07-13 ·

This agent was super

This agent was super, but all of the Twigby agents are. I stick with Twigby since you can always get a real person in the chat right away and they can always fix your issues , if you have any. In a day where you always get bots or people that can't speak English..Twigby is so good to have. No doubt one of the best customer service places I deal with.

Reply from Twigby Mobile2026-07-13

We're so glad to hear you've had consistently great experiences with our support team. Providing quick access to friendly, knowledgeable agents is something we take pride in. Thanks for choosing Twigby and for recognizing the service we work hard to provide every day!

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Aimee Hveem · 2 reviews · Experienced 2026-07-10 ·

Great Tech Support!

I contacted twigby a few times and the tech support was the best! It took me a long time because I was switching from an andoid to an apple phone. I was not familiar with iphones at all! They were patient, kind and so helpful. They even helped me with questions about navigating my iphone so I did not have to call apple. Thank you Twigby!

Reply from Twigby Mobile2026-07-11

Thank you for sharing your experience! We're thrilled to hear that our support team was able to make your transition from Android to iPhone a smooth one. Switching to a new phone can be a big adjustment, and we're glad our team could provide the patience, kindness, and guidance you needed along the way. It's especially rewarding to know they were able to help with both your Twigby service and your iPhone questions. We truly appreciate your feedback and thank you for choosing Twigby!

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Crystal · 2 reviews · Experienced 2026-07-09 ·

Robin helped me with my data question…

Robin helped me with my data question and was kind and easy to chat with. Twigby makes it easy to resolve your issues in the chat feature.

Reply from Twigby Mobile2026-07-10

Thank you for sharing your experience! We're happy to hear that our chat feature made it easy to get the help you needed and that your data question was resolved quickly. We appreciate your kind words and thank you for choosing Twigby!

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Kovyk Chandler · 1 review · Experienced 2026-07-09 ·

Was nice and helped me out

Was nice and helped me out. I got a solution quickly.

Reply from Twigby Mobile2026-07-10

We're glad we could help and get you a solution quickly. We appreciate your feedback and thank you for choosing Twigby!

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Lisa · 1 review · Experienced 2026-07-08 ·

I was super impressed with Robin's…

I was super impressed with Robin's expertise in every area I had questions!! She did a wonderful job!! Thanks, you are lucky to have her on your team!!

Reply from Twigby Mobile2026-07-09

We're delighted to hear that our support team provided such knowledgeable and helpful assistance. Delivering expert guidance and making sure every question is answered thoroughly is always our goal. We truly appreciate your kind words and are grateful to have earned your trust. Thank you for choosing Twigby!