Trusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
Written by the business, not verified by us.
Is U.K.ABROAD legit?
U.K.ABROAD (www.ukabroad.net) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-29.
I applied to UKAbroad for renewal of UK passport in Thailand. I submitted the application and paid the GBP 275 fee. I was then told, almost by return, that online renewal was not possible and the fee would be refunded with a 3pct service fee deducted.
I was only refunded gbp 246 which means they took far more than 3pct service fee. Most importantly, they must surely have known that on line renewal was not allowed before accepting my application.
Reply from U.K.ABROAD2026-07-14
Hi Christopher
Normally, when a refund is processed, a 3% fee is applied to cover non-refundable bank and payment processing charges, as well as the administrative work involved in reversing the transaction.
However, in this instance, and as a gesture of goodwill, we have decided to waive this fee and refund the full amount to you.
No fees will be deducted from your refund.
The only reason the fee was slightly less is due to fluctuation of the exchange rate.
Our agent was Natasha and to be totally honest she was absolutely amazing. The idiots at the HMPO kept asking for irrelevant and impossible to provide documents about my wifes background. I am the UK born parent not my wife. Natasha was very clear and well organised with the paperwork needed and the quality of documetation required. I had great confidence in her professionalism and experience. It took a total of 3 months to get the job done for my 3 kids due to HMPO stonewalling us. Natasha was a pillar of strength through all this and deserves a big bonus!
Yes their fee is more than you would pay direct to the HMPO but if the HMPO can throw these ridiculous curve balls and spanners into the process for no reason it is worth having a professional on your side. Without Natasha at UK Abroad we would still be fighting the HMPO and would have lost thousands having to cancel our holiday to the UK.
Reply from U.K.ABROAD2026-04-14
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
James Henry is completely correct. I used them last year and it cost me £259. My partner has now gone through the gov.uk website, which costs £95, and is as easy to navigate, in fact UKabroad must copy a lot of it. UKabroad proved to be an intermediary whose only discernable extra function was to get in the way. Incidentally at the end I could demonstrate that I had been conversing with a robot (which had, en route, sent me absurd advice).
Reply from U.K.ABROAD2026-03-30
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
DISCLAIMER
U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
Excellent website. Very straight forward, fit for purpose.
Reply from U.K.ABROAD2026-01-27
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
We finally decided to give it a try; I was worried at first. Once we filled out the application and paid the cost of the passport service it went quickly. The email exchanged with the representative was courteous and expeditious. Numerous emails were sent in an orderly fashion requesting for information and some documentations. They had their process down to perfection. Start to finish just over 30 days and that was because I made a slight mistake and I lost 2 days. Hands down best virtual customer service.
Reply from U.K.ABROAD2025-10-31
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
Luckily I pulled out before paying anything. And that is only because I was shocked at the price the were asking. Unfortunately, that is not revealed before beginning the process. So the individual has submitted quiet a bit of personal data until you get to the payment page. That screams scam right? However, my biggest concern is that while I back peddled with the info, I believe it is already in their servers. Stupidly, I contacted them to ask if that data was indeed erased and received an email that it had. Then. Next day, received another email: same person (?) asking for payment. Conclusion: Data has not been erased. I'm concerned. Had my email. What else do they have? Where do I report this? I know there will be an AI response to this as many of you have already had. That does not alleviate my fears. I hate online transactions!
Progressive edit as of October 31.: So, as you can see, I did get the AI response with no right of reply. Heres the thing. The UK GOV website states very clearly what the your costs will be before you even begin the process. While UKAbroad may affirm their integrity in all things which may just be above board, and very convenient to non cautious clients, it does not excuse the fact that the fees are not clearly stated at the outset so clients can make an informed choice
Reply from U.K.ABROAD2025-10-31
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
Jan was helpful every step of the way and guided me through the process step by step. A very good experience.
Reply from U.K.ABROAD2025-10-24
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
My experience in renewing my UK Passport was excellent thanks to the easy process and the invaluable assistance and guidance of Jan.
Catherine
Reply from U.K.ABROAD2025-10-24
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
Scam - go direct to gov.uk
For a simple renewal they charge 250 quid rather than the 90 quid gov.uk charges.
Reply from U.K.ABROAD2025-10-21
U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
Jan from UK Passports helped me through the renewal process while I was living in Australia. Jan made the entire process simple and professional, and I received my passport earlier than I expected. Overall, there were no issues, and I'd be pleased to recommend Jan and the service to anyone. Cheers Mark
Reply from U.K.ABROAD2025-10-10
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
We’re so pleased to know you had a great experience with our team. Thank you for choosing U.K.Passports, and we wish you countless wonderful journeys with your new passport in hand.
I received a slick, efficient service that led to a prompt renewal of my passport. My consultant, Jan, responded quickly and professionally throughout the process.
Reply from U.K.ABROAD2025-09-17
We’re grateful for your positive review and the opportunity to assist you with your UK passport application. Your satisfaction is our top priority, and it’s fantastic to hear you’re happy with the service provided. Safe and happy travels!
When I typed into the browser's search "renewing a British passport" this company's links and website information came up. Obviously I wanted to appy via the British government's website and not via some unnecessary middleman posing as an official website who was going to charge me EUR 150 more than the British government just for sending on my application data. They even have a crown logo to make it look as official as possible. I wasn't even sure what the official website is so I was fooled at first.
During the registration the overly expensive fee made me suspicious, and then I had to write my full name to confirm that the company could act on my behalf.
I broke off the scam application and searched for the official British government's website.
Reply from U.K.ABROAD2025-09-15
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
Clear communication, quick response to questions, solutions offered to resolve problems. Feeling like a partnership from beginning to end.
Reply from U.K.ABROAD2025-09-05
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
What an amazing service, was fretting as my passport had expired and travel booked with short notice. Maureen was fantaxtic, provided prompt service and fantastic communication.
Fantastic experience
Reply from U.K.ABROAD2025-09-05
Thank you for your positive feedback. Our goal is to make every UK passport application as straightforward and efficient as possible, and we’re glad to know we achieved that for you. Wishing you many exciting adventures ahead!
I’m in the US and had to apply for a new British passport as mine had expired 34 years ago!
The instructions that Jan at ukabroad gave me were precise and easy to follow. I think it would be easy to make a mistake and delay the process if doing it alone. But Jan helped me through the whole process with no delay and with clear communication. Communication was every day. The whole process from gathering materials and applying to receiving my new passport was about 3 weeks. Unbelievably fast!
Thank you Jan.
Reply from U.K.ABROAD2025-08-27
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
Everything worked extreemly well. There was absolutely no hassle! I received the new passport much quicker than I expected. A big „thank you“ to Jan and the whole Team.
Reply from U.K.ABROAD2025-08-25
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
My Passport agent Jan gave very clear instructions that were very helpful in completing my Br Passport renewal process.
She demonstrated patience and was gracious in her approach reassuring me that I was following directions and indicated exactly what documents were required. Very efficient. Thank you.
Reply from U.K.ABROAD2025-08-20
We truly value your positive feedback and the trust you’ve placed in us. It’s always rewarding to know we’ve made the passport application process smooth and stress-free. Enjoy your travels and all the opportunities your new British passport brings!
The service provided was highly professional yet warm and friendly. I cannot speak too highly of the service I received for my Passport application which concluded on 11 August when I received my new British Passport.
Reply from U.K.ABROAD2025-08-12
We truly value your positive feedback and the trust you’ve placed in us. It’s always rewarding to know we’ve made the passport application process smooth and stress-free. Enjoy your travels and all the opportunities your new British passport brings!
Jan was fantastic. I recommend this company so very highly.
Jan was fantastic helping me obtain a British passport for my grandson who was not born in the UK. It was so complicated, and they (the passport office) asked for so many notarised documents and information, even the birth cert of his unknown grandfather, that I could not have done it without his help and patience. When you call the passport office they give you no information at all or conflicting information. The initial photo that I sent from his birth passport was lovely and clear, but they did not accept it, choosing instead to accept one that looks nothing like him at all and makes him look like a terrorist. I wonder why that is. Welcome to Bonkers Britain everybody.
Reply from U.K.ABROAD2025-08-11
We sincerely appreciate your thoughtful review and the time you took to share your experience. It’s excellent to know you were satisfied with our service. Wishing you many happy and safe adventures with your new British passport!
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