Vapor Seller is an online and wholesale distributor of aromatherapy products in South East, USA. We carry the top model products.
Is Vapor Seller legit?
Vapor Seller (www.vaporseller.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 7% of negative reviews. Last updated 2026-08-11.
Horrible communication and even worse customer service
I made a purchase that said I would receive it within 2-7 business days. I received one email stating I would get an email to track the shipping. 7 days went by and I still had not received an email. Then, I emailed customer support expressing my concerns and still after 2 days I did not receive any kind of communication from the company. After that I decided to call and was told they did not have the product I ordered and they were trying to get my order filled by a sister company, "if they have it I should receive an email today". Not very promising to hear if they have it. The company received my money weeks ago and not once wanted to communicate that they did not have the product and it would take longer. The boy I was speaking to on the phone kept trying to speak over me and got mad and screamed at me and hung up when I asked for his name. I tried to call to speak to a supervisor but my phone calls got hung up on. Now they have my money and will not communicate with me. Very sketchy and unprofessional a company. Hopefully no one else has to deal with such poor business skills.
I ordered a Snow Wolf 200W last week and 2 days after I received it, it stopped working. I vaporseller and until I pushed for an answer, I heard nothing back. When they did get back to me, this was their reply:
"I already put the request in for the RMA and it was rejected. You need to
contact the manufacturer about this issue. Everyone has such a huge misconception that just because they bought the product from us, we're responsible for what happens
to the manufacturer products. We just sell them. We only warranty a few items in-house and those are the product we manufacture, for example, the Crafty and Mighty. Also, the Grizzly GURU. Please contact the manufacturer for any faulty product issues."
Their "return policy" is NOT what they claim on their site. In the end, I have $100 less than before and a useless Snow Wolf. Thanks a lot!
After my original interaction I was very displeased with the customer service. Do to a previously low rated review, I was immediately contacted by a rep to get a better understanding of what happened. After a few positive conversations, the owner also reached out to express his gratitude.
Negatives can always be turned into a positive. Im confident in saying that my next purchase(s) will result in a 5 star rating.
Sent me the wrong product on order number 1330109469, then tried to bribe me to take down a review I had written. I returned my product and was refunded, then they send me an email saying that they will rerun my card illegally if I didnt take down a different review I had written. Don't waste your money, these people need to be shut down.
I ordered TFV8 coils, almost 2 weeks later I got one coil. And so I called them and they told me to send a picture of my order that I have received to a certain email address.. so I did that that was a week ago and nobody has contacted me about the rest of my order in which they are supposed to ship out. Poor customer service and wait to long for flippin shipping, I needed my coils within the freaking month.
update: so I finally got my coils and they actually spent me 5 coils instead of 4 coils....well that made me very happy and the women on the phone that I kept in contact with about my order was always very helpful and she told me it's the other wearhouse that was messing up the orders. so ...all in all ....I got my produce plus one extra coil but it took nearly a month. and I was not paid in anyway to say anything on this post.
I had done a bit of research into Vapor Seller prior to ordering, and against the many bad reviews, I decided to order anyways. At first everything was great, fast shipping and the product as claimed. My issue did not come from the original purchase but what came after. About a month into receiving my product, it began to malfunction. I checked the website and learned of their return policy, so I contacted the manufacturer to claim my warranty. For about another month the manufacturer had danced around with me about my malfunctioning mod, it became a never ending loop. Eventually I decided to contact vapor seller mainly to ask for a means to contact someone at Wismec, a customer service representative of Vapor Seller told me not to worry about it, send the mod back and they will replace it for me. I was shocked by the response but greatful. I sent the mod back and awaited a response. After a week or two I contacted Vapor Seller, they would not respond to my emails so I finally decided to call. After calling, they told me they could not replace the mod, I wasn't happy with this, especially after being told they would, but! I was grateful for offer. After further explanation of the trouble with the mod, the lady on the phone told me she would give me store credit, BUT would have to charge me a restocking fee. I wasn't happy with this, but it was better than a broken mod. I agree to the terms and thanked the lady on the phone. Later receiving a email that they will not credit me and I could pay them to get my mod back or just let them keep it. This made me irriate. I would have never shipped the mod and continued perusing Wismec if they hadn't made promises of exchanging the mod and even after they had broken promise of that, I accepted their new promise which was later again broken. This is bad business practice, I have chains of emails with the company to back my claims, now I understand the frustration many seem to have with this company as well. You shouldn't tell people things that aren't true and further more now force them to pay to get their product back after having them ship it to you under false pretenses.
I placed an order with this company on Thursday the 3rd and contacted the company on Monday the 7th only to be informed that they didn't have any of the items I attempted to order in Stock and it was going to take a week tor credit my account. Very unprofessional.
After discovering that all items I ordered were out of stock I spent about an hour working with customer service to build an order simular to my first one that would be shipped out that day. After nearly completing the order I was informed by customer service that the manager said they could only issue a refund. To top the whole ordeal off they contacted me offering me store credit to remove my negative review. Sheesh
Hello, I just recently purchased a Crafty vaporizer and I am totally satisfied
with Vapor Sellers outstanding performance. First of all I would like to say that my product arrived as expected. I sent a message inquiring about the shipment after hours and I received a reply immediate the next morning. Your staff is very professional and courteous and I would recommend this company to anyone.
I also got the wrong color Alien but they sent LG batteries instead of the Samsung that I ordered. Not well enough versed in the vaping world to know if that's a wash. The color wasn't a huge issue to me, just picked the one I did so it would match my phone. Other than that, the device is the same. I wasn't made aware of any back order situation until I contacted them for a status update either...but their response to my inquiry was fast and apologetic.
The experience was a good one. Their selection was great, shipping was quick , and they even resolved a small issue very quickly and professionally. Will definitely be doing business with them again!
First of let me say the product is of very good quality especially for the price I paid! But what really did it for me was how fast they respond to any question you have. They respond in a matter of minutes not hours not days but minutes! What also did it for me was the fact they have recommendations below the product you are buying so you don't have to wonder what type of batteries to get (in my case) but those also ship in the same package as your product! I couldn't log into my account on there site but they reassured me my package was on the way, tracking number and company delivering! For first time buyers such as myself I will tell you don't be afraid to go big or spend a little extra cash because it is well worth it! 5 stars to this company keep up the good work fellas!
So I was a bit sceptical ordering from someone I have never heard of. I ordered a mod that the said that they had in stock but they didn't. Here is where the great customer service comes into play . They contacted me (while they were in the middle of freaking hurricane) and told me that they would completely me for a mod that was better than. The one I ordered. Great people great price and a great buy.
CUSTOMER SERVICE WAS AWESOME , HOWEVER THEIR CHAT REP TYLER WAS A JERK, COULDN'T TELL THE DIFFERENCE BETWEEN A CONFIRMATION OF ACCOUNT AND CONFIRMATION OF A SHIPMENT, TOTALLY CUT ME OFF WITH NOT RESOLVE, CONTACTED IN HOUSE CUSTOMER SERVICE REP THEY HANDLE EVERYTHING AND EVEN SWITCHED OUT A TANK FOR ME.. WILL BUY FROM AGAIN..
The devise was great the shipping was fast the mod I bought is great the price was30 dollars less then the local vape store would recommend them too all
I was losing my mind trying to find a specific item. Then I found, Vapor Seller. They had what I was looking for and it was in stock. They didn't hesitate to price match me to a better deal without me even asking. In a couple of short emails, my product is on the way at a great price and arriving in less than a week for FREE! What else could you possibly ask for from a company. I recommend, Vapor Seller to everyone! Hands down. Mahalo, Vapor Seller! I shall be dealing with you exclusively from here on out. You have made a loyal customer of me.
I bought an item a week ago and I'm still waiting for the shipment. Also, I've sent a lot of emails to them asking about the order and they never answered me. Now I'm not sure how many days I should wait before cancel my order because, without answer of them how can I know if they will send me the item or not?
I changed the calification because after a week they sent me the item and I got it a week later. The item arrived in excellent condition and packaging
Ordered a Innokin Endura T22 on Friday evening, On Monday the order was marked complete in which I of course freaked out because I definitely had not received it. So I clicked my order to see what the heck was going on and saw a tab named "Tracking" and poof it is enroute via USPS. Got it today it is Wednesday. It was authentic (Innokin has a cool verification system). The only thing I can complain is the complete thing will throw ppl for a loop and cause unnecessary stress for us your customers. And AND it wasn't sent FEDEX like it said it was sent us postal mail, for me that is no issue not a huge fan of fedex, but to some it might be and one more thing don't hide the tracking info inside of the order invoice section I only found it because I freaked out and when I freak out I click everything pertaining to my order to see what is going on.
I ordered an item 3.5 weeks ago. They sent me an order confirmation and then a tracking number, and changed the status of the order on their website to "complete". after one week. I had to submit feedback to the company to find out the status of my order. They delayed shipping the item for 2 weeks, which is why I can't give them 5 stars. However, they did eventually write me back and apologize for the order problems. I received the complete order today, and the item is in excellent condition (seems brand new) and they even included the free gift that they promised. After initial frustration with this company, they salvaged their reputation in my book!
Reply from Vapor Seller2016-09-02
We are sorry for the inconvenience and thank you for forgiving us. Again, the company went under an ownership change as well as a warehouse change. We are now the new owners and now have the site and inventory under control. These issues will not happen in the future. We commit to provide the best service to our customers.
No information after 6 days and not one response to over 5 emails.
I ordered a Wismec Reuleaux RX200s 6 days ago and have yet to receive a shipping confirmation. No response to any of my several emails and noone answers theur phones. What kind of company is this? Some fat guy living in mommy's basement? Finish your pie fat guy and send me my product! One more day and I'm disputing the charge with Paypal and my Bank. Ridiculous and disrespectful. They could at least answer their emails or send the product you order. That would be much better. To actually get what you pay for. Unprofessional, that's what they are and should be shut down.
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