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Veterans United Home Loans

ClaimedCollecting reviews

200 reviews

4.9200 reviews
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About Veterans United Home Loans

Data updated
Website
www.veteransunited.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
50% (2/4)
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About this business

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say.Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families.Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)

Is Veterans United Home Loans legit?

Veterans United Home Loans (www.veteransunited.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers regularly praise the dedicated staff for being extremely helpful, attentive, and guiding them smoothly through every single step of the home-buying journey. Consumers consistently note that loan officers communicate effectively, respond quickly, and answer all inquiries with remarkable professionalism, ensuring complete peace of mind. However, some customers also noted frustrating experiences, mentioning that representatives pressured them regarding specific loan choices and repeatedly requested identical paperwork multiple times. A few reviewers felt that the team dragged their feet during transactions and proved entirely unhelpful throughout the entire process.

Auto-generated from all reviews of this business. For reference only.

What people say

10 out of 10 Care & Trust

Great helpful service, attentive, caring, and responsive team. My home seller requested to close earlier in order to accept my offer and the VU Team's hard work helped adjust the loan and closing date to move the process early. Closed in 1 month. Great service and you can trust you will be taken care of and have things explained thoroughly so you are not left in the dark.

Working with Derek Russell was an…

Working with Derek Russell was an outstanding experience from start to finish. The entire process was incredibly smooth, communication was always prompt and clear, and every question we had was answered quickly and thoroughly. Derek kept us informed every step of the way, making what can often be a stressful process feel easy and straightforward. What really stood out was how efficiently everything was handled. We were clear to close two weeks before our scheduled closing date, which speaks volumes about Derek’s preparation, organization, and dedication to making sure everything was completed well ahead of schedule. On top of the exceptional service, Derek went above and beyond by sending our family a thoughtful gift box that even included items for our kids. It was such a kind, personal touch that made us feel genuinely valued—not just like another transaction. If you’re looking for a knowledgeable, responsive, and genuinely caring loan officer, I can’t recommend Derek Russell highly enough. Thank you for making our home-buying experience so smooth, stress-free, and memorable!

Aaron Guinn- 丰富的经验和快乐的首次房主

与我一起工作的每个人都知识渊博且友善,并帮助我解决了我需要完成的任何事情。尤其是亚伦一直陪伴着我。作为一个新房主,我对一些事情感到紧张和焦虑,但亚伦总是有答案和解决方案。我真的感觉到他关心我作为一名退伍军人和一个获得第一套房子的人。我会向我认识的所有人推荐他。

退伍军人联合会对待我自己和我的……

当我在 2019 年买房时,退伍军人联合会将我和我的母亲视为骗子和罪犯。今天,我打算搬到田纳西州。 他们每 20 分钟给我打电话一次! 我无法接听电话,因为我很忙。 您在语音信箱中留下了姓名、电话号码和分机号。 人们很忙! 别再每20分钟打电话一次了! 你的行为就像汽车推销员。

每个人都非常努力

每个人都非常努力,老实说这就是我所能要求的。在此过程中,我的信贷员不得不休产假,并且有人引导我完成该过程的每一步,并且转换尽可能无缝。这是我第二次参加退伍军人联队,如果有机会的话我会再次参加。我极力推荐他们。

最好的最好的

退伍军人联合会在协助我建造新家方面做得非常出色。杰登和她的工作人员让我了解贷款流程和所需的文件,并以友善和尊重的态度对待我。我确信没有其他公司能够给予我应有的关注。从开始到结束,没有任何猜测,几乎没有压力。我强烈推荐退伍军人联队,因为他们是退伍军人为退伍军人服务的。我会推荐我看到的每一位退伍军人给退伍军人联合会打电话。感谢您带来的这次奇妙的经历以及您所做的一切!

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