Vimeo

Disappointed & angry that overnight…

Disappointed & angry that overnight charges have been put up & long term customers being bullied & threats to delete videos - very poor way of operating a business

Sadly Vimeo is no longer what it was

Sadly Vimeo is no longer what it was. A change of owner now means they are bullying lower paying customers for thousands. Don't risk vimeo if you are a creator!

Another churned customer due to 700% price increase

Per all the other recent 1-star reviews, we're moving off Vimeo due to a 700% price increase post the Bending Spoons acquisition - Vimeo moved our Business plan (£564 a year) onto their new Studio plan and charged us £4,080 ... No warning. No approval. Just a bill more than 7x higher than we paid previously. So we are doing what any sensible team does and voting with our feet. We are moving our entire library to Livid Inc, whose importer pulled everything across from Vimeo in a couple of clicks, folder structure and privacy settings intact.

Sad end to 12 years with Vimeo

We were sadly hacked following a data leak, and our account was upgraded without our permission, luckily we were within the 14 day grace period to cancel which we did, but then vimeo downgraded us to a free plan (even though we had 5 months left on our plus plan) then cited that the "hacker" got a discount when they upgraded the account so they could not offer us our subscription back, we'd need to pay for another yearly subscription... we are now looking at other companies for a paid hosting video service, this was very bad customer service after 12 years with them, such a sad end.

A disruption for classes

One of the artist’s that I have purchased access to her video classes has just stated that she has to move her videos because of rate increases that are exorbitant for what she does. I’m very disappointed that something like this is happening to her and based on other reviews here I see that she is not alone.

Not recommended anymore

For a long time I considered Vimeo a great platform but now they are bullying low-paying customers which seriously lowered my opinion of them.

Please be aware that your account may…

Please be aware that your account may be deleted and you may be forced to pay extortionate amounts of money with little notice!!! Do not use!!!

I’m so disappointed that I can no…

I’m so disappointed that I can no longer get access to my faith journalling site as the owner has been subject to blackmail and bullying by the new owners!

good vvery 1

Beware

Beware. This company has been bought by someone that is threatening people who are used videos by demanding huge amts of money & threatening to remove their videos before their contact has expired.

An appalling company that is putting up…

An appalling company that is putting up its fees at short notice, when well within current contract, threatening loss of much material- do not touch them with a barge pole!!!!!

Seem to be bullying their small…

Seem to be bullying their small customers therefore disrupting services. A shame.

5+ years paying customer terminated overnight, no reason, 300+ private videos locked

I've been a paying Vimeo customer for over 5 years, and overnight they terminated my account with no warning whatsoever. The termination email arrived on a Sunday at 10:30pm and simply cited a "violation of the acceptable use policy" with the actual reason field left completely blank. No specific rule, no example, nothing. What makes this absurd: all of my videos were set to private and embedded only on private pages. Nothing was public. So there is no plausible "community" or public-facing violation here. I have 300+ videos on this account: client work, training courses and marketing content. When I log in, the only thing I can do is open a support ticket. I have no way to access or download my own videos. Many of them were uploaded to Vimeo and I no longer have local copies on my computer or hard drive, so this content is effectively being held hostage with no way to retrieve it. This is unacceptable. I opened a support ticket over 48 hours ago and have received zero response. Support is non-existent and there is no real way to reach a human. For a paid service marketed to professionals, this is a total lack of professionalism. Terminating a 5-year paying customer overnight, with no notice, no stated reason, and no support or access to their own files, is unacceptable. If you rely on Vimeo for anything business-critical, back everything up elsewhere and assume your account can vanish overnight.

good however Trustpilot sucks because…

good however Trustpilot sucks because you can't just leave a simple review... Vimeo should dump them and just ask for feedback

the interface

Everything is good here..

Everything is good here... best thing ever

Great platform

Great platform, easy to use and compatible with our How Company website.

good platform

Navigation within the user account…

Navigation within the user account (panel) is not intuitive. The UI of the panel should be better designed.

Easy to use and efficient