Vivid Seats (www.vividseats.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
S
Shi · 15 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Alternative Ticketmaster site
At first I'm iffy but since I can't get tickets anywhere else I decided to give it a try. Price wise, its not too bad. I started feeling relieved when they send the tickets right away and you have to link your Ticketmaster account. The event is not until 11/08/2026, I'll surely give an update if something weird happens.
Reply from Vivid Seats2026-08-05
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
K
Kelly · 1 review · Verified · Experienced 2026-08-03 ·
★★★★★
Received tickets easy and quick
I received the tickets easy and quick! The tickets are able to be transferred into your Ticketmaster account for an even easier entry into the venue! Overall good experience buying tickets through Vivid Seats!
Reply from Vivid Seats2026-08-05
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
I firstly was having issues with purchasing the tickets and this resulted in my orders being cancelled, however, I was unsure why as when I received the cancelled order email, it did not provide the reason. In the end, I was able to obtain tickets, which was great. I received the tickets easily also.
Reply from Vivid Seats2026-08-05
Thank you for trusting us with your live event experience and for the high star rating!
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
J
Jason · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Easy to navigate
Easy to navigate. Easy user experience
Reply from Vivid Seats2026-08-04
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
J
Jared · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Easy
Easy, straightforward, and got what I ordered
Reply from Vivid Seats2026-08-04
Hi Jared, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Hi LOLO, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
c
customer · 2 reviews · Experienced 2026-08-04 ·
★★★★★
I’ve used vivid a few times
I’ve used vivid a few times. And so far I can’t complain. I will continue to use them until I have a reason to not. Also need chat assistance and that worked out perfectly.
Reply from Vivid Seats2026-08-04
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
It’s not letting me see the tickets in ticket master or transfer them.
Reply from Vivid Seats2026-08-04
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, and sometimes accessing your tickets may require additional steps or downloading a separate app. However, in your case, your tickets are accessible directly via a URL link, making the process simpler. This approach is often used by venues as a security measure to protect your tickets. If you need any further assistance, please don't hesitate to contact our customer service team.
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the Vivid Seats app. To access them, please download the Vivid Seats app and log in using the same email address associated with your order. Your tickets should appear in your account from there. If you have any other questions, please let us know—we're happy to help!
