Simple process
Reply from Vivid Seats2026-08-05
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
About Vivid Seats
Data updated- Website
- www.vividseats.com
- Category
- Events & Entertainment
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 71% (22/31)
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Is Vivid Seats legit?
Vivid Seats (www.vividseats.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
I asked for assistance trying to secure…
I asked for assistance trying to secure another ticket and I was given zero help. I know the chat was AI and not even a real person. Very disappointing. My first time using vivid seats and likely won't again.
Reply from Vivid Seats2026-08-05
Hi Kimberly. We're sorry to hear that you were not satisfied with the live chat experience. We want to clarify that you contacted us to add an extra seat to an existing order. During the chat, it clearly explained our policies regarding making changes to orders. Once an order is placed, we are unable to make any modifications or cancellations, as our policy states all sales are final. We appreciate your understanding.
easy and simple
Reply from Vivid Seats2026-08-05
Thank you for trusting us with your live event experience and for the high star rating!
Keep getting emails to confirm I got my…
Keep getting emails to confirm I got my tickets and it takes me here. Annoying.
Reply from Vivid Seats2026-08-05
Hi, thanks for taking the time to share your feedback. We appreciate your comments and will share them with our team as we continue working to improve the experience.
Thanks for getting my tickets to me…
Thanks for getting my tickets to me before the actual day of the show.
Reply from Vivid Seats2026-08-05
Hi Dustin, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
User experience was quite easy
Reply from Vivid Seats2026-08-05
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Always easy
Reply from Vivid Seats2026-08-05
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Easy peasy!
The app refreshed quicker than other ticketing apps, and you guys have the lowest price for the same section I wanted! Awesome!!
Reply from Vivid Seats2026-08-05
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Checked for better prices
Reply from Vivid Seats2026-08-05
Thanks a bunch! We're happy we could make your experience a great one.
Epic seats!
Epic seats!! So close to the stage. Could see everything. Would highly recommend
Reply from Vivid Seats2026-08-05
Hi Kay, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Great tickets
Reply from Vivid Seats2026-08-05
Thanks a bunch! We're happy we could make your experience a great one.
Easy to get tickets
Reply from Vivid Seats2026-08-05
Thanks a bunch! We're happy we could make your experience a great one.
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Reply from Vivid Seats2026-08-05
Thanks a bunch! We're happy we could make your experience a great one.
Looking good/fingers crossed
Reply from Vivid Seats2026-08-05
Thank you for trusting us with your live event experience and for the high star rating!
Easy to use.
Reply from Vivid Seats2026-08-05
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
i got my ticket
Reply from Vivid Seats2026-08-05
We really appreciate your positive review. Thank you for choosing us!
Colts/Cowboys tickets
Easy to use app
Reply from Vivid Seats2026-08-05
Thanks a bunch! We're happy we could make your experience a great one.
Good
Good. Good. Good.
Reply from Vivid Seats2026-08-05
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Process is quick and simple
Process is quick and simple, the price is mainly why I bought my tickets here
Reply from Vivid Seats2026-08-05
We really appreciate your positive review. Thank you for choosing us!
Still waiting for access to a parking…
Still waiting for access to a parking pass I purchased several days ago.
Reply from Vivid Seats2026-08-06
Hi there! Thank you for your feedback. We know how important it is to access your tickets easily. We can confirm your tickets were successfully sent to your email right after purchase. If you experience any issues in the future, feel free to contact our customer service team anytime. We’re happy to help ensure your tickets are ready for the event.