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Walks of Italy

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102 reviews

4.4102 reviews
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About Walks of Italy

Data updated
Website
www.walksofitaly.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
64% (9/14)
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About this business

Step into authentic Italian culture with Walks of Italy, a leading provider of expertly narrated small-group and private tours across Italy. These award-winning experiences take travelers inside iconic destinations like Rome, the Vatican, Florence, Venice, Pompeii, Milan, and other classic Italian cities. Founded over 15 years ago by two passionate guides at the Colosseum, Walks of Italy has grown into one of the country’s most trusted tour companies. The brand is recommended by Rick Steves, Fodor’s, Frommer’s, DK Travel, and featured by major outlets including The New York Times, Forbes, Viator, and Tripadvisor. With millions of guests and an average rating of 4.9 stars, Walks of Italy is renowned for its quality, accessibility, and unforgettable storytelling. Every tour is thoughtfully designed to offer exclusive access, skip-the-line entry, and seamless logistics, so you can focus on soaking in the experience. Walk through the Colosseum’s underground labyrinth with an archaeologist, enter the Sistine Chapel at dawn alongside the Vatican Keymaster, and explore Italy through the eyes of knowledgeable local experts. With Walks of Italy, you don’t just see Italy’s heritage - you’ll feel it, taste it, and live it. So walk with us and turn your Italian vacation into a lifelong memory. Don’t just visit Italy… experience it.

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Is Walks of Italy legit?

Walks of Italy (www.walksofitaly.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-09-03.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the local tour guides for being exceptionally knowledgeable, passionate, and professional throughout the excursions. Consumers note that these guided walks provide deep historical insights while making complex topics engaging and fun. However, some people mentioned that crowded groups made it difficult to hear the coordinator or keep up properly. Some people also felt that certain itinerary plans, such as entering specific basilicas or major museums, were disrupted by unexpected closures or delays. Visitors also noted that navigating massive tourist crowds occasionally impacted the overall pacing of the journey.

Auto-generated from all reviews of this business. For reference only.

What people say

We did the Welcome to Venice tour on…

We did the Welcome to Venice tour on our first day in Venice and we were jet lagged and exhausted but this was the perfect way to help us push through our first day! We felt like we got to see so much more of the city and learn so much more than we would have if we had just explored on our own and it made it easier for us to explore on our own the following day. 100% recommend!

Reply from Walks of Italy2026-01-09

We're happy to hear that the tour was a great way to start your Venice visit, even with jet lag! It's wonderful you feel it enhanced your exploration and provided a solid foundation for the rest of your trip. Thank you for recommending it!

Our tour was outstanding !

Our tour was outstanding ! Best tour guide experience. Excellent guide who was passionate to show us the wonderful qualities of Rome.

Reply from Walks of Italy2026-01-09

We're happy to hear that our tour guide's passion enhanced your experience in Rome! It is wonderful knowing you enjoyed discovering the city's qualities with us. Thankyou & Kind Regards Walks and Devour Feedback Team

Wonderful!

The guide was very knowledgeable and was able to explain what we were viewing as we went through the tour. Love it!

Reply from Walks of Italy2026-01-09

We're happy to hear that you found the guide knowledgeable and that they enhanced your tour experience with their explanations. Thank you for your positive feedback! Kind Regards Walks and Devour Feedback Team

Customer Service Concerns

It took me several days to choose your twilight walking tour for a first-time trip to Rome. As you know, there are many such tours available, but yours seemed to suit me best. I made the reservation weeks before leaving for Rome. A twilight tour! I was truly excited. As I was leaving for the airport to fly to Rome I received a text that my tour was canceled because only I had signed up for the tour. This left me no lead time to reschedule something else. I had none of my travel planning notes with me so I never got to see Rome at night. . .one of the most important items on my travel list. Your website indicated a timely full refund but I thought I would try to schedule another tour by text. At first, the woman I contacted seemed very engaging and helpful. I said I would meet anywhere and at any time near the time slot I had selected. She said she would get back to me. Then I heard nothing. And nothing for the 3 weeks in Italy plus a month after I returned regarding my refund. I eventually texted and emailed and would get my refund after unnecessary worry and work. It would take even more time to get my currency exchange refund. I got the sense that I would never have received my refund - that was due to your cancellation, not mine - if I hadn't initiated contact with you and I am worried that this may happen to other travelers signing up for your tours who then lose their tour money. This episode was surprisingly stressful. I almost called the site your company is listed on to tell them what happened to me, but decided not to. I hope this is not your standard procedure. For your good name, it is up to you to take the initiative to make things right when plans are disrupted, by either party. I’m afraid this episode has taught me to not so naively sign up for future walking and other tours in general.

Reply from Walks of Italy2026-01-10

Dear Guest I am sorry to hear of your experience. However, please could you check you have the correct company? I can see you took the Complete Vatican tour with us on the 11th October and there appears to have been no cancellation or issues with this tour. We do not have a Twilight tour and I cannot locate any further bookings you made with us. We do not have text messaging and I cannot locate any communication with an agent If this was under another name or tour name, then please reach out to feedback@walks. Warm regards Walks and Devour

Go to Vatican in Nov. Crowded but not stifling.

Our guide was very good and had a good knowledge on the Art works and also the history of the Church and Pope's.

Reply from Walks of Italy2026-01-09

Thank you for sharing your feedback! We’re glad to hear that you enjoyed your visit to the Vatican and found your guide so knowledgeable about the art and history. Visiting in November is a great choice to avoid the largest crowds, and we’re happy it made your experience more enjoyable. We appreciate your comments and hope to welcome you on another tour in the future! Kind Regards Walks and Devour Feedback Team

Five stars to Uffizi and Oltarno food tours!

My daughter and I did two tours with Walks of Italy in Florence-- a tour of the Uffizi Gallery and the Oltarno evening food and wine tour (Walks of Italy partners with Devour Tours for this tour.) Both were highlights of our trip!

Reply from Walks of Italy2026-01-09

Thank you so much for the five-star review! We are thrilled to hear that both the Uffizi Gallery tour and the Oltrarno evening food and wine tour were highlights of your trip to Florence. It is wonderful to know that you and your daughter had such a memorable time. It is fantastic to hear that the combination of world-class art and authentic local flavors made for a perfect experience. Thank you for choosing to walk with us, and we hope to see you and your daughter on another adventure soon! Kind Regards Walks and Devour Feedback Team

Prepare for a long and adventurous day!

The meeting place was clearly defined. The tour personnel were very friendly and easily identified. The coach itself was clean and spacious. The planned stops were perfectly placed. The handoff to the Pompeii guide was seamless. She too was terrific. Pompeii was very interesting. Bring lots of water & sunscreen as it’s warm during the summer and there’s little shade protection available. The ride to Sorrento was beautiful and the city is full of shops and restaurants. All in all our family enjoyed this excursion immensely.

Reply from Walks of Italy2026-01-10

We're glad you enjoyed your excursion! It's great to hear that the meeting point was clear, the staff friendly, and the coach comfortable. We appreciate your tip about water and sunscreen in Pompeii. We are happy your family enjoyed the stops and found the Pompeii guide terrific. Thank you for your positive feedback!

Poor communication

I purchased a ticket for March 17, 2026, for the 1:30 Premium Colosseum tour, but when I received my tickets, the time had been changed to 8:30. I was not notified of the time change nor that the 1:30 tour was not available. I have requested a refund.

Reply from Walks of Italy2026-01-10

Dear Guest We apologies for the change of time. The way the Colosseum ticketing works, sometimes times have to be changed. I can see a notice was sent on the 9th Jan at 11.38am and was opened 11.55am. If you are unable to make the tour, we will be happy to provide a refund and you have said you have requested this, which will be confirmed when the team are back in work. Once again, we are sorry for the change which was out of our control and the allocation was for earlier in the day when the tickets were released. Warm Regards Walks and Devour

What a memorable day!

This was the best of all the tours we took in Italy (and we took a lot!). The guide was knowledgable and personable, and able to incorporate "bonus" material on the fly, such as when a shopkeeper popped out of a store to add info about a local product he featured. The three stops offered amazing scenery, history, and shopping; the lunch at the estate winery was delightful, and the wine we ordered arrived stateside flawlessly and at a great value.

Reply from Walks of Italy2026-01-10

We're glad you enjoyed your tour in Italy! It's wonderful to hear that the guide's knowledge and the stops' scenery, history, and shopping made for a memorable experience. We appreciate your positive feedback regarding the winery lunch and wine delivery. Thank you!

Wonderful guides

All of the tour guides we had in Italy - Pompeii, Rome, Florence, Venice - were fabulous. They were educated, knowledgeable, interesting, and passionate about what they do.

Reply from Walks of Italy2026-01-10

We're happy to hear that you found our tour guides in Italy to be fabulous! It's great to know that their education, knowledge, and passion enhanced your experience in Pompeii, Rome, Florence, and Venice. Thank you for your positive feedback!

The tour guide was awesome

The tour guide was awesome. If I remember it was rain that day. Very interesting and so much information. The coliseum was my favorite part. Definitely recommend.

Reply from Walks of Italy2026-01-10

We're glad you enjoyed your experience, even with the rain! It's great to hear the tour guide's expertise and the Coliseum made the tour memorable. Thank you for recommending us!

Vatican Tour Highlights.

The tour was very fast in order to cover the main highlights of Vatican. Nothing is perfect and since the tourist crowd was overwhelming, the narration by the coordinator guide was hit or miss in hearing it. Overall, it was a good tour.

Reply from Walks of Italy2026-01-10

We're glad you enjoyed the tour and appreciate your feedback. We acknowledge that the tour pace was quick due to the crowds, and it affected the narration. We'll consider this to improve our future tours.

The guide left us without completing…

The guide left us without completing the tour. It was unprofessional and disappointing.

Reply from Walks of Italy2026-01-10

Good Afternoon We can see you took the Complete Vatican tour. There is no notes to suggest anything went wrong on this tour and we have not had any other feedback about the guide leaving without completing the tour. Please could you provide details to [email protected] , ref CRS2111N Walks and Devour

Premium Colosseum Tour with Roman Forum & Palatine Hill

I was hesitant at first as it seemed a little expensive but the tour was worth every cent, and you get what you pay for. We had a smaller group (maybe 12?) - other groups were way bigger. Our guide Mauro was THE BEST. So knowledgeable about the history, and passionate about all things Italian, and a charming gentleman. Cannot recommend this particular tour enough. Friendly tip, don't forget your passport, you must present at entrance.

Reply from Walks of Italy2026-01-09

We're happy to hear that you found the tour worthwhile and that it met your expectations. We appreciate your positive comments about the guide's knowledge and passion. Thank you for the friendly tip regarding the passport!

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