I have not had an issue with Webroot
I have not had an issue with Webroot. I appreciate that they have been there to take care of my online usage. 1/2/2022
About Webroot
Data updated- Website
- www.webroot.com
- Category
- Electronics & Technology
- Location
- United States · Broomfield
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 62% (8/13)
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Is Webroot legit?
Webroot (www.webroot.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 62% of negative reviews. Last updated 2026-08-11.
What people say
Unobtrusive
Unobtrusive, apparently efficient, no noise ,in the background
Great job taking care of my account!
Log on connect no worries
I have not yet tried the feature to …
I have not yet tried the feature to improve the slow opration of my computer
Finally!
After searching (and trying) several different vendors, Webroot delivered a one stop solution for my Apple products.
I am verry happy with Webroot.
The Webroot ap does not function as…
The Webroot ap does not function as advertsed. We still get virus warnings and tried to cancel this app without success.
More than adequate
Always been a trust worthy site
I had to request speaking to a supervisor.
I had to request speaking to a supervisor to get the full refund I deserved and finally recieved after rejecting Webroots offer for less than half of what I was owed. I didnt speak to a supervisor but supposedly the person I was speaking with did. I feel they knew that Webroot was in the wrong for not refunding my initial request for a refund for a duplicate subsciption but tried to get away with refunding nothing or as little as they could get away with!
Ten years of safe systems at a reasonable price.
We've been using Webroot on 3 or more computers for over 10 years and have never been infected by a virus or any other sort of invasion of any of them
An apparently good product
I’ve been a customer for years. I’ve never had a problem
Webroot: Effective basic anti-virus software
Webroot is and has been effective since I initially purchased the basic anti-virus software from Best Buy. The software is effective along with Allstate Identity Theft protection software. My online activities are low risk.
Reply from Webroot2026-07-30
Thank you for sharing your experience! We're pleased to hear Webroot has provided effective protection since your initial Best Buy purchase. It's great to know you're also benefiting from the included Allstate Identity Protection service, which provides up to $1 million in reimbursement coverage for eligible fraud-related expenses and stolen funds, along with 24/7 U.S.-based support from identity restoration specialists if you ever need assistance. Even for lower-risk online activity, these added layers of protection can provide valuable peace of mind. The Webroot Team
Yes you are doing great
It has popped up and saved me a few…
It has popped up and saved me a few times. Wish it scanned registry thats all. I feel very confident having it installed
I always feel protected
i had no troubles at all, very good service.
i had no troubles at all. thank you. very good service.
Customer for more than a decade
I have had the product for over 12 years. It works well and is easy to use. The only downside over the years has been getting customer service when needed. I mostly needed the service for the VPN, which had to be uninstalled and reinstalled for every update. Plus, it too often could not make a connection when needed, so I dropped the VPN service. Otherwise, the basic service works well.
Reply from Webroot2026-07-24
Thank you for your loyalty over the past 12+ years and for sharing such balanced feedback. We're glad to hear Webroot has provided reliable protection and remained easy to use over the years. We're sorry, however, that your experience with the VPN and customer support didn't meet expectations. We appreciate your comments about the VPN connection issues and update process, and feedback like yours helps guide future improvements. Thank you for continuing to trust Webroot's core protection. The Webroot Team
Confident in this company
Have had Webroot for many years, never had any security problems at all. Use this security not only in the USA but overseas a lot, very confident with this company.
Reply from Webroot2026-07-29
We're so happy to hear about your long-standing positive experience with our security and that you feel confident using it both domestically and overseas. We truly appreciate your loyalty and feedback! The Webroot Team