Webroot

Thank you for sharing your experience. We're very sorry to hear about the difficulties you encountered with the installation, the charge to your account, and the issues you experienced with our website. We understand how frustrating that must have been, especially after being a loyal Webroot customer for so many years. This is not the experience we want for our customers. We'd appreciate the opportunity to review your account and better understand what happened. If you need assistance accessing your subscription or downloading your software, please sign in to your account at https://www.webroot.com/us/en/home/accounts or contact our support team for assistance. Thank you for bringing these concerns to our attention. The Webroot Team

Thank you for the great feedback! We're glad you appreciate Webroot's cloud-based approach, which helps keep your protection up to date automatically without requiring constant updates or maintenance on your part. When everything runs smoothly and stays out of the way, that's exactly the experience we're aiming to provide. The Webroot Team

Thank you for your incredible loyalty and for trusting Webroot for over 20 years! We're honored that a recommendation from your IT team led to a relationship that has continued from the UK to Canada. Hearing that you've enjoyed decades of trouble-free protection is the highest compliment we could receive. We truly appreciate your continued trust and support. The Webroot Team

Thank you for the great feedback! We're glad to hear your network has remained secure and that Webroot has helped you stay protected from online threats. **The Webroot Team**

Thank you for the great feedback! We're glad to hear Webroot is helping keep your system running smoothly and addressing issues before they become bigger problems. The Webroot Team

We are so glad to hear that our team was able to provide you with such helpful assistance during your process. We appreciate your kind words! The Webroot Team

We're happy to hear that you are satisfied with our service. We appreciate your positive feedback! The Webroot Team

Thank you for your feedback. We're sorry to hear the promotional emails have been frustrating. Some communications highlight optional products and services like Webroot PC Optimizer, Secure VPN or Carbonite Backup that add another layer of protection for your hardware, your personal information and data, but we understand that not every offer will be relevant to every customer. We appreciate you sharing your perspective as we continue working to improve the customer experience. The Webroot Team

Thank you for the great feedback! We're pleased to hear that being able to speak with a real person when you need help makes a difference. Providing accessible, human support is something we take pride in. The Webroot Team

We're so glad to hear you feel secure with our protection for your computer and files! Thank you for your positive feedback. The Webroot Team

Thanks for the great feedback! We're glad Webroot is helping keep your laptop protected from scams, viruses, and other online threats. If you haven't already, be sure to take advantage of Webroot Mobile Security, which helps protect your phone from text message scams, monitors for data breaches involving your information, and scans for malicious apps. The Webroot Team

We are so happy to hear that our product is effectively protecting your laptop from viruses and malware, and optimizing its performance. It's wonderful to know that our identity protection features, including weak password alerts, provide you with peace of mind. We appreciate you recommending our product for a worry-free computing experience. The Webroot Team

We're happy to hear you haven't experienced any security issues with your devices. We appreciate your positive feedback! The Webroot Team