Process went great for ordering
Process went great for ordering. Now just waiting for delivery
Reply from WindowEstore.com2026-08-03
Thank you for your business & taking the time to post this review. WindowEstore
About WindowEstore.com
Data updated- Website
- www.windowestore.com
- Category
- Construction & Manufacturing
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 100% (2/2)
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Is WindowEstore.com legit?
WindowEstore.com (www.windowestore.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Good but mixed
Great communication follow-up, convenient warehouse location, wide selection, solid website. However, waiting one month to get a small window is too long, especially in a competitive market.
Reply from WindowEstore.com2026-07-30
Thanks you for your business and taking the time to write the review.....we strive for the best customer experience possible. Typically when we review the window order with the customers, we set their expectations on delivery around 4-6 weeks, did we not have that conversation with you? If not, our apologies. Regardless of size or style, all of our windows are custom made to order, even the "standard" sizes. We're not aware of any manufacturer with a quicker turnaround time on a custom sized casement window. We always do everything we can to get the windows to the customer as quickly as possible so hopefully this one arrives under the 4-6 weeks estimated. WindowEstore
Very fast delivery for custom windows!
Only 14 days or so from order to pickup. Windows are in pristine condition and exactly to measurements. Very happy.
Reply from WindowEstore.com2026-06-26
Thanks Bill, we really appreciate your business and taking the time to share your experience. You've described our goal every day - happy customer, windows arrive quickly & ready to install. Enjoy your new windows & let us know if you need anything from us. WindowEstore
Great prices and easy delivery
Great prices and easy delivery. Installation very easy.
Reply from WindowEstore.com2026-06-22
Thank you so much! Easy is what we're aiming for! Glad to hear your project is done & you can enjoy the windows. Have a great summer. WindowEstore
The perfect answer for non-standard size windows!
Our 70 year old home has several non standard sized windows. We're slowly redoing all the windows in our home. Window Estore is the only diy solution we were able to locate. The process of ordering is easy, and they call to go over EVERY measurement before they start on the order. They definitely go above and beyond in customer service! Our first order was for our bedroom. It took about 3 to 4 weeks to arrive at a local warehouse. The pickup process was simple as was the installation. The windows are exceptionally made and beautiful. We've just ordered our second odd sized window and expect the same results. Two (almost) done and 3 more to go!
Reply from WindowEstore.com2026-06-08
Great to hear about your project and the experience you had with us. We are a true DIY solution to window replacement - no high pressure sales pitch or insane prices. We look forward to helping you complete the project & hearing about it when the last window goes in. Let us know if you need anything else from us & have a great summer! WindowEstore
Replaced all my home windows as diy…
Replaced all my home windows as diy with this company. Great customer support. Doing the same with my daughter's home. Not as hard as it appears.
Reply from WindowEstore.com2026-06-02
Thank you & great job to you! So happy to hear you're enjoying the windows & glad we could help out. Great point you made - many customers are intimidated or overwhelmed at the thought of DIY windows but we will walk you through the entire process. Have a great summer! WindowEstore
Best customer service I’ve ever received!
I had a fantastic experience working with Matt from start to finish. From the initial order to reconfirming the sizing, he was helpful and attentive every step of the way. The level of service was outstanding, and it made the whole process smooth and stress-free. I highly recommend this place. If you order here, be sure to reach out to Matt — he’ll take great care of you!
Reply from WindowEstore.com2026-06-02
Awesome recommendation!! It was a pleasure working with you and don't hesitate to reach out to us if you need anything. Thanks for your business, much appreciated. WindowEstore
Simplicity
Simplicity, effectiveness, and expense
Reply from WindowEstore.com2026-06-02
That's what we like to hear! We really try hard to make it a simple & painless process so thank you sharing this & for your business. WindowEstore
Matt was awesome 👌 and very…
Matt was awesome 👌 and very professional!!
Reply from WindowEstore.com2026-06-02
Fantastic! Thanks for the kind words & we sincerely appreciate your business. WindowEstore
Great customer service!
I haven’t received the window I ordered yet (probably four more weeks) but just want to say how nice both Sandra and Matt were with helping me make sure I got the exact measurements and all the other details of my order just as they need to be. Great customer service is rare these days and speaking to both Matt and Sandra was a refreshing experience! I’m looking forward to receiving the window, installing it, and ordering more as I work on remodeling my cottage. Thank you! Dana Teboe
Reply from WindowEstore.com2026-05-29
Thanks Dana, great working with you and let us know if you need anything else from us. A cottage in Maine sounds like a great place to be. We appreciate your business. WindowEstore
the price and warranty coverage is a…
the price and warranty coverage is a total bonus
Reply from WindowEstore.com2026-06-02
Thank you so much for your business. Don't hesitate to reach out to us if you need anything & have a great summer!
Straight forward ordering process
Straight forward ordering process, excellent communication, fast turnaround & shipping to nearby warehouse, excellent quality windows & very reasonable price.
Reply from WindowEstore.com2026-05-29
Thank you! It makes our day to hear that you had a great experience from start to finish. Enjoy your windows & let us know if you need anything from us. WindowEstore
Order placing
After placing order, I got a phone call to verify all details and make sure the change from last set of windows were correct. Remembered me from a few years back. Company is always friendly and windows are great.
Reply from WindowEstore.com2026-05-19
Outstanding! We appreciate your business and glad to hear your window project is on track. Let us know if you need anything from us & enjoy the windows.
Came in fast
Came in fast, and the window is in good shape. Some deep scratches on the inside of vinyl so it has to be painted. Beside that it looks good but not going to be in stalled for four weeks and then we will know if it's working right
Reply from WindowEstore.com2026-05-05
Hi Steve, great to hear you got the windows ahead of schedule. Sorry to hear about the scratches...please let us know if you need anything from us. WindowEstore
Everything has gone well so far
Everything has gone well so far. Waiting for delivery.
Reply from WindowEstore.com2026-04-27
Great, thanks for the review and your business. Just in time for summer! WindowEstore
Made order … someone called to verify…
Made order … someone called to verify order and measurements… also very polite
Reply from WindowEstore.com2026-04-21
Thanks David - simple & efficient is what we strive for so glad you had that experience and we appreciate you sharing it with others. WindowEstore
Easy to order
Easy to order, excellent customer service and a good product
Reply from WindowEstore.com2026-04-21
Thank you so much for your business & highlighting our core goals for out customers. Enjoy your windows! WindowEstore
Very nice customer service personnel
Very nice customer service personnel. Good prices. Waiting to see the quality of the windows.
Reply from WindowEstore.com2026-04-15
Thank you, we appreciate it. You are going to love you new windows!
I had an excellent experience!!
I had an excellent experience with WindowEStore from start to finish. I ordered two custom replacement windows — a large picture window and a smaller double hung. The ordering process was straightforward, and the website made it easy to configure exactly what I needed. What really stood out was the follow-up call after I placed my order. A real person called to verify every detail and made sure I was getting exactly the right windows for my project. The customer service was knowledgeable, professional, and genuinely looked out for my best interest. I'm a DIY installer and they made the whole process easy and stress free. The quality of the windows and the level of service exceeded my expectations. Highly recommend WindowEStore to anyone looking for quality custom windows at a fair price with outstanding customer service.
Reply from WindowEstore.com2026-04-10
HI Erik, thank you! we really appreciate you talking about the steps from start to finish and highlighting our customer service. As you found out, our #1 goal is to provide an easy platform to get new windows and back it up with the best customer service! Have a great day & thanks again. WindowEstore
They make the process smooth and easy
They make the process smooth and easy. The instructions on their website are crystal clear. I also appreciate the confirmation of the order and how the measurements were taken prior to manufacturing. This was my second time using them and I'll continue until I'm done with my house upgrades. The first set of windows installed perfectly following their measurement guidelines. The price and value for the windows is on par, if not better, than you find from other retailers. If you are an advanced DIYer or handyman, this should be your source for windows.
Reply from WindowEstore.com2026-03-10
Great review! Happy to hear & thanks for sharing your great experience with everyone. Enjoy your windows and well done on the installation! WindowEstore