yaheetech.shop (www.yaheetech.shop) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Jaison James · 2 reviews · Experienced 2026-05-30 ·
★★★★★
Stay away from this company
Order / Ref: W36219189-1L-E / 89219229-A
Item: Yaheetech 3m 8 Ribs Garden Parasol Patio Umbrella. Absolutely appalling experience buying through The Range Marketplace. I ordered 5 patio umbrellas, but only 1 item arrived, and even that single item was damaged and poor quality. The seller (Monumart / Yaheetech) admitted in writing that the second package containing the other 4 umbrellas was returned straight back to their warehouse. Despite confirming they received the returned items, I am still waiting for my refund. To make matters worse, they tried to pass the buck onto Evri to locate delivered items rather than taking responsibility for their own shipment. Meanwhile, The Range accepts no responsibility for marketplace sellers operating on their platform and ignores email support requests. They take your money instantly, but offer zero protection when third-party sellers fail to deliver. Do not buy from this seller or rely on The Range Marketplace. You will be left out of pocket, fighting for a refund for items you never received.
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Dawn Elizabeth · 4 reviews · Experienced 2026-07-25 ·
★★★★★
Do not buy from this company
I bought two 12x12 pop up tents through Amazon. Both arrived broken and have very cheap metal rods. When I notified them to start a return process, I was expected to pay shipping to return them. These items are bulky and heavy and by the time you pay shipping, you will not get a refund. Be wary of this company because their customer service appears to be very poor. I am still awaiting a response from them so I will update this review once I get that.
Reply from yaheetech.shop2026-07-27
Thanks for your review and sorry for keeping you waiting.I'm sorry to hear that you were dissatisfied with the product. Please provide us your order number,we will help address your issue immediately.
Or please email us at [email protected] or FB: Yaheetech for assistance.
I have been trying to return an item that I purchased through them via amazon, i started my return process on the 2nd July, it's now the 24th they're deliberately making it difficult. They don't reply often. The courier didn't show up on the day it should have done, I even stayed in all day. I have escalated this a couple times through amazon and nothing is being done. I just want my money back. It's getting beyond ridiculous now. I think they're just hoping I give up. They owe me £130 and I have chairs I have no use for as they do not fit my table. I'm supposed to be leaving for a 2 week holiday on the 26th so it's going to prolong this even longer. IF they actually arrange it as last time I got no confirmation
Reply from yaheetech.shop2026-07-27
Sorry for any inconvenience caused. Please provide us your order number,we will help address your issue immediately. Or please email us at [email protected] or FB: Yaheetech for assistance.
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Elizabeth Vaish · 2 reviews · Experienced 2026-07-01 ·
★★★★★
Received a bird cage as a gift
Received a bird cage as a gift. This was in January for my birthday. Finally got the opportunity to open the box and put it together and it’s missing all the hardware, tray, and bowls. I don’t even care about the bowls, but requested hardware and tray. They refused to provide the parts without the order number, which we do not have because it wasn’t ordered by us and it was purchased 6 months ago! Really crappy of a company to refuse to send out a 20c plastic tray and $1 bolts. They do not stand behind their products and I have half a mind to contact consumer Ontario about it. The cage is useless without these pieces. A international, multi million dollar company should be able to send out products to support their own products.
Reply from yaheetech.shop2026-07-21
We are terribly sorry to hear your bird cage gift is incomplete without hardware, tray and bowls, and we fully understand how frustrated you are about this unpleasant experience.
To arrange complimentary spare parts shipment for you, our after-sales system needs the original order number to look up the purchase record, confirm the exact bird cage model and verify relevant purchase information first. Unfortunately, we cannot locate any product information or proceed with parts delivery without a valid order ID, which is our unified after-sales operational rule.
Since this item was purchased six months ago as a birthday gift instead of your own order, we totally get you don’t have the order number on hand. We sincerely recommend you check with the person who gifted you this cage to retrieve the original Amazon order number. Once you get it, please feel free to message us anytime, and we will promptly arrange the required hardware and tray for you free of charge.
We truly regret the inconvenience caused and appreciate your kind understanding.
Best regards,
Yaheetech Customer Service
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sara · 6 reviews · Experienced 2026-06-23 ·
★★★★★
Disgraceful company who lie and offer…
Disgraceful company who lie and offer nothing but delayed responses on purpose to delay refunds. I bought a chair off them it came not manufactured right it took three weeks to get an offer of a refund three weeks!!! unacceptable. The chair wasn’t cheap either be very careful when buying from them on Amazon as if you try and do one star review they cleverly block this!
Reply from yaheetech.shop2026-07-21
We are extremely sorry for the terrible shopping experience you have endured with our chair, and we sincerely apologize for the lengthy three-week waiting period to receive your refund proposal. It is never our intention to delay replies or hold back refunds deliberately, and we fully acknowledge that our after-sales handling speed failed to meet your expectations, which is entirely our fault.
We strictly abide by Amazon official review rules and will never block, delete or restrict any customer’s legitimate honest reviews, including one-star feedback. All buyers have the full right to post true shopping experiences, and interfering with customer reviews violates platform regulations, which we will never do.
Could you please kindly send us your order number via Amazon message? We will look into your order details immediately, speed up the whole process and make sure all your issues are properly settled. We hope to get a chance to make this right for you.
Loved it! Quality is great, shipping is fast, product is as described.
Reply from yaheetech.shop2026-07-21
Thank you so much for your lovely positive feedback! We’re delighted that you love the item, satisfied with its quality and fast delivery. Your recognition means a lot to us, and we look forward to serving you again soon.
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John Bennett · 7 reviews · Experienced 2026-07-03 ·
★★★★★
I had ordered a Bird Cage
I had ordered a Bird Cage, the item came damaged packaging, missing parts, damaged parts, several times trying to resolve this and getting no where, called Yaheetech direct, i have a bird coming , the lady said cant get involved as its being dealt with by mail, strange, was sent a mail to say they will ship parts, but explained over 40% missing/damaged, was fair and said please send a replacement, just cannot get an answer will now have to go back to Amazon, incase some one read this my order No Order # 026-7976219-2487545. I appreciate you may not be quick as Amazon, but its been 48 hours since i last heard, i beleive the item shipped to Me was either previously returned, has been used to replace parts from, the best place for the item i have is the skip
Reply from yaheetech.shop2026-07-21
After checking, we have shipped the replacement item to your address, hope this can help you.
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Linda Walker · 160 reviews · Experienced 2026-07-06 ·
★★★★★
well surprise surprise
well surprise surprise, not heard anything from this 'company. Not even got the decency to reply and explain why. Shame we have to give one star they are possible the worst company I have ever had the misfortune to put an order through with Amazon. They really should be checked. JUST DO NOT USE THEM!!!!!
Reply from yaheetech.shop2026-07-21
Sorry for any inconvenience caused. Please provide us your order number,we will help address your issue immediately. Or please email us at [email protected] or FB: Yaheetech for assistance.
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paul walters · 40 reviews · Experienced 2026-06-10 ·
★★★★★
Ordered parasol and base
Ordered parasol and base. Company sent the 2 items via different carriers but didnt tell us. The base arrived when stated but no parasol. We arranged to send base back but parasol arrived after we sent the base back. Really need to sort out how you send goods as all it does is cause confusion. No wonder your score is so low. Communication is key here.
Reply from yaheetech.shop2026-07-06
Thank you for your genuine review. We are truly sorry for the messy delivery experience with your parasol and base. We arrange separate shipments by different carriers according to parcel weight, yet we neglected to inform you of split delivery beforehand, causing unnecessary trouble for you.
Sorry for any inconvenience caused. Kindly share your order number and we’ll sort out your problem right away. You may also email [email protected] or message our FB page Yaheetech to get support.
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Melissa · 8 reviews · Experienced 2026-05-06 ·
★★★★★
I returned merchandise now they won't…
I returned merchandise now they won't return my 1000 dollars Iv had to dispute it .don't use them it's garbage merchandise and they are thiefs. Iv been since May trying get my money back Iv filed multiple complaints and all they can say is we don't have a refund button contact tic tok shop a tic tok shop won't even talk to me .order number 577362050930217571 and return number 4035323667966104163
Reply from yaheetech.shop2026-07-06
We sincerely apologize for the unpleasant experience you’ve had with your order (Order No. 577362050930217571, Return No. 4035323667966104163).
The core reason we cannot process your refund directly at present is that your order has exceeded the valid refund processing time limit required by TikTok Shop platform rules. As a result, the platform has automatically locked and closed our refund operation channel for this order.
We are unable to unlock the refund channel on our end independently. Could you please reach out to TikTok Shop official support again and request them to reactivate the refund entry for your return case? Once the platform restores the refund access, we will immediately complete your $1000 refund operation for you without delay.
We fully understand you have been following up on this refund issue since May and submitted multiple complaints, and we truly regret the inconvenience this has caused you. Please let us know once you get a response from TikTok Shop, and we will coordinate with you promptly to resolve this matter.
Umbrella and base came SUPER fast which was awesome! The umbrella and base seems good except that so matter how hard I tighten the pole, it continues to turn. So I keep finding my umbrella turned into an area where I have a backyard electrical line running to my house and it gets stuck on that. That kinda sucks. Everything else seems good for now.
Reply from yaheetech.shop2026-07-21
Sorry for any inconvenience caused. Please provide us your order number,we will help address your issue immediately.Or please email us at [email protected] or FB: Yaheetech for assistance.
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Liam · 6 reviews · Experienced 2026-06-25 ·
★★★★★
Terrible quality, dodgy customer service
Bought office chairs. They fell apart within a year in multiple ways. YaheeTech first refused to respond, and then when Amazon made them they said they do not stand behind the quality of their product and refused to do anything. Terrible quality, terrible customer service.
Reply from yaheetech.shop2026-06-27
Thank you for your feedback regarding your office chair order.
Please kindly note that our after-sales service period for orders is 90 days from the date of purchase. Unfortunately, your order has exceeded this valid after-sales timeframe, so we are unable to provide further after-sales solutions for this case. We sincerely appreciate your understanding.
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Linda Walker · 160 reviews · Experienced 2026-05-27 ·
★★★★★
NOT IMPRESSED AT ALL
We ordered a door canopy, wrong size was £ 13.60 postage, and, as the fitter was on site, I ordered another one from a different supplier Monumart who, I now know is in the same building, in the meantimer Yaheetech sent a replacement, without my knowledge or consent by van arriving the next day. They are 1/2 hour from us. This was exactly the same as the first. WRONG MEASUREMENTS.
The company were informed, back in May, as was Amazon. In the end I was so sick of this box in my hall, I decided just to pay another £13.60 to get rid of it. Sent all the return notes, inside and outside on 16th June 2026. It is now 25th June and again I have heard nothing.
Amazon have been no use at all in this case, and I am just fuming and would advise anybody to tread carefully with this company, or better still AVOID them.
Amazon 'awarded' us £32.99?? We have had to pay out £93.19 for ABSOLUTELY NOTHING !!! and they think its fair.?????????
Reply from yaheetech.shop2026-06-27
Sorry for any inconvenience caused. Please provide us your order number,we will help address your issue immediately.
My Amazon account was hacked and the individual purchased multiple products which 3 of the products came from Yaheetech. It took 3 days after I inform Amazon of the hack and Amazon stated they contacted Yaheetech about the issue and Yaheetech still shipped the Fraudulent, unauthorized purchase to the individual.
I contacted Yaheetech several times since Monday, finding out of the hack and all I got was voicemails and no response, call back, or contact from this company. I selected all the selections from customer service, front desk, a d the accountant prompt and it takes you to a voicemail. Please be aware of this company
Reply from yaheetech.shop2026-06-09
We sincerely regret the unpleasant experience you encountered regarding your compromised Amazon account.
As an e-commerce seller, our standard operational process is to fulfill and ship orders immediately once they are successfully placed through the Amazon platform. We have no way to identify whether an order is fraudulent or unauthorized from our end, as all order information, account ownership verification, and account security management fall under Amazon’s jurisdiction.
We kindly suggest you prioritize resolving this account hacking issue directly with Amazon’s official support team, as they hold full access to your account security records, login logs and order authorization details to trace the unauthorized buyer and arrange relevant remedies. Our customer service team has been ready to assist you with order-related information, yet we cannot intervene in Amazon’s account security disputes.
Avoid this company. I placed an order through Amazon with Evri delivery, but the item was larger than Evri expected, which caused delays. The tracking later showed that my postcode was “incorrect,” so I contacted the seller for help. They were unhelpful and simply told me to contact Evri, which I couldn’t do as the system wouldn’t accept my postcode. After checking myself, I realised that the parcel had been returned to the seller’s warehouse. I informed them of this, but again, I was just told to contact Evri. The next day, they asked me to confirm delivery to my address, even though the tracking and delivery photo clearly showed it had been returned to their warehouse. I sent screenshots of the tracking information and waited another 24 hours for a response. The only solution offered was to resend the item, which I no longer wanted due to the poor experience, so I requested a refund instead. I then received no response for over 24 hours, so I contacted Amazon, who ultimately issued the refund. Overall, the customer service was unacceptable, with no real effort made to investigate the issue or contact Evri themselves. It took a week to resolve, and in the end, the seller did not resolve it at all, Amazon did. If I hadn’t searched for their warehouse postcode and entered it into the tracking system myself, they would likely still be insisting that the item had been delivered to me.
Reply from yaheetech.shop2026-06-09
We are truly sorry for the frustrating delivery experience you had with your order, and we fully understand your dissatisfaction.
First, we would like to clarify our cooperation process with logistics provider Evri. As a third-party seller, we do not have direct administrative access to Evri’s internal tracking system, address correction module or delivery database. All postcode matching, parcel size assessment and transit status updates are managed independently by Evri. When delivery abnormalities arise, our standard guidance is to advise customers to reach out to Evri directly, as only the logistics team can adjust address information and trace returned parcels in their backend system.
We did offer to resend the product to you as a solution once we learned the parcel was sent back to our warehouse. We apologise that our communication failed to effectively resolve your troubles and made you feel unsupported throughout the process. There was a lack of proactive follow-up on our end to coordinate with Evri on your behalf, which is a flaw we will optimise in our customer service workflow immediately.
We notice Amazon has completed your refund request on your behalf. We respect this outcome and will carry out internal training for our support team to take more initiative in coordinating logistics issues for customers moving forward. We hope you can give us a chance to provide much better service if you choose to shop with us again in the future.
The boards inside my planter warped on the first rain. I sent pictures, sent e-mails and tried chat with no answer. Customer service has been terrible.
Reply from yaheetech.shop2026-06-01
Sorry to hear your planter boards warped and that you haven’t received a reply. We will get in touch with you by email soon to sort out the problem.
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Jack Cerillo · 1 review · Experienced 2026-04-23 ·
★★★★★
Do not count on this company to do the…
Do not count on this company to do the right thing. Poor customer service. They do not care about their customers. I have been asking for hardware for 9 months for my chairs that were within the 2 year warranty period but they did not honor it. I have spent 10+ hours trying to get simple hardware from them 20+ emails, 5+ phone calls, still refuse to send me the simple hardware. Please contact me back!!
Reply from yaheetech.shop2026-06-01
We sincerely apologize for the inconvenience you've experienced.
Please be advised our product warranty lasts for 90 days. Since your item is out of warranty, we cannot provide free replacement hardware.
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jea · 2 reviews · Experienced 2026-05-21 ·
★★★★★
This company refused to send me…
This company refused to send me replacement hardware or even allow me to purchase replacement hardware ! I received one of their couches as a gift and some how the screws were not in the box ! After 4 days of back n forth messages they still refuse to allow me to purchase hardware replacement or send it out to me ! Such a shame !!!
Reply from yaheetech.shop2026-05-26
Sorry for any inconvenience caused. Please provide us your order number,we will help address your issue immediately.
Or please email us at [email protected]
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Davo · 17 reviews · Experienced 2026-04-18 ·
★★★★★
Don’t buy from this lot!
Ordered two beside cabinets from this company via Amazon and never again! After assembling the second one, the top was damaged and obviously during at the manufacturing stage. They tried to paint over the damage and not very well. When I complained via Amazon about one product, they asked for it to be sent back and will refund the money! Once it went into the delivery companies system, they refunded all the money. Obviously, thought as a gesture of goodwill but oh no, that this company! They now want the other one. With no box to return it, they insisted I buy one or ask friends and family for any spare boxes. I have even offered to pay for the one still with me but again, brains are not on their side. Shocking company to deal with and would never buy anything from this lot again! Will Amazon deal with them, I doubt it as they have not been helpful during this whole farce.
Reply from yaheetech.shop2026-05-21
We are truly sorry for the damaged cabinet and the unpleasant experience you had.
We would like to kindly clarify our official policy here: full refund is normally issued only after the related items are returned. We totally understand your situation and inconvenience without original packaging.
We sincerely apologize for all the trouble caused and we will definitely optimize our product quality and after-sales service strictly. We appreciate your honest feedback very much.
I love this brand! I buy from them often and love that it’s delivered straight to my door and is quality my family has enjoyed for years.
Reply from yaheetech.shop2026-04-27
Thanks for being a loyal Yaheetech customer! Your continuous support and praise are highly appreciated. We’ll keep providing premium products and convenient delivery for you and your family.
