Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
I loved my top, however, it took a week longer to arrive than promised. I received a shipping refund from Joshy, that I requested and he took care of it. No personalization; just a very generic response. Glad to have my beautiful top though.
Reply from www.yoins.com2019-12-23
Dear Tiffany,
Thank you for your order and your comment.
We are glad to hear that you are satisfied with our items and we are sorry for the delayed shipping.
Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. And during the international transportation, there might be some unavoidable conditions, such as bad weather, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out and provide acceptable solutions.
Sorry for the inconvenience and looking forward to serving you again.
Yours sincerely,
Yuki
I wish i had read the reviews before i put my money directly into trash. Yoins is a scaaaaam!! i cannot say this loud enough i am very UPSET. I placed my order Nov 25 and today it's Dec 19. When i contact them they tell me my delivery is still within the expected time frame. It has been almost a month but their site says it's 7-12 days. YOINS IS HORRIBLE DO NOT BUY!!!
Reply from www.yoins.com2019-12-23
Dear Mia,
Thank you for notifying us of your concern.
Please allow us to explain about the shipping time: Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. For express shipping, normally the shipping time is 5-8 working days. And for Standard Tracked Shipping, the shipping time would lay between 7-45 days. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html
Because the logistics delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regards,
Yuki
I originally ordered for a certain dress, also bought a few other items. Loved the tops I got, pants I ordered we’re supposed to large but tagged ex large they are WAY to big. I’d love them if they were the right size. And as for dress...it’s awful!!! Looks nothing like it does online!!! I’d like my money back on this. Please send me what I need to get this started.
Reply from www.yoins.com2019-12-18
Dear Joyce,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Please allow us to explain about the size first: Due to international size conversion, the tag size (Asian size) might be different from the size you choose sometimes, and we will show this in the page. You can see the tag size after choosing the size you want. And if you find that the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I place an order on the 11 of November 2019 and today (17 of December) it hasn't been shipped yet! Customer service is just telling me that I will get an email notification in the next 24-48 hours every time I write asking for an update.
Reply from www.yoins.com2019-12-17
Dear Andres,
We are sorry about the delay.
There are several reasons for this situation:
1. There is something wrong with the address in your order, in this case, we will intercept the order and contact you through email to confirm the address.
2.The item in your order is currently out of stock or it is being restocked. You can see the stocking status of the item in the product page after choosing the size, and we will send an email to you to inform you of the backorder.
Please kindly pay attention to the inbox or spam of the email which you left on Yoins account.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Yuki
Horrible clothing company. I received clothing that was dirty, ripped, and very poor quality. I asked to return and they told me I had to pay return shipping fees, because the returns was a personal reason. WTH! Don't purchase from this company. They are horrible!
Reply from www.yoins.com2019-12-14
Dear Juanita,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are sorry to hear that you are not satisfied with our products. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Please view our return policy here: https://www.yoins.com/Yoins-30-Days-Return-a-20.html
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
They stole my money!!! 2 months later, no package and supplied with fake tracking number!!! Don’t get scammed!
Reply from www.yoins.com2020-01-14
Dear Jill,
Thank you for shopping on Yoins and we are sorry to hear that you have not received your parcel now.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
The tracking code on the site is valid, maybe you have used a wrong site to track which lead to no result. If you cannot track the parcel through the code we provided, please kindly contact us, or you can track the parcel through this link: https://www.17track.net/zh-cn. And please do not worry, we will be responsible for lost parcel if the responsibility is on our side.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”View orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Yuki
DONT EVER BUY FROM HERE!!! It's literally so so bad and the refund policy is even worse!! I brought a dress back in October for £9 and somehow with postage it ended up being £16.22!! The postage costs almost as much as the dress. When teh dress finally arrived in LATE NOVEMBER, I tried it in and the material wAs nothing like the pictures, you could tell that it was clearly very cheap material and just not worth the money at all. And so I try to return it, however not only do you have to pay the postage to return it, but you also only get the refund for the price of the item (£9 in my case). This means for a dress that cost £16.22 overall, and let's say return post costs around £3 if we're lucky, that's about £19.22 overall spending and you only get refunded the £9. Which means youve spend even more to basically get nothing! So overall, I'm telling you NEVER BUY FROM HERE, I KNOW I WON'T EVER BE BUYING FROM HERE. IF YOU WANT CHEAP LOOKING CLOTHING WHICH DOESN'T LOOK NICE THEN THIS PLACE IS FOR YOU, OTHERWISE I'M TELLING YOU SHOO SOMEWHERE ELSE. I've think even wish is better than this, as they're products are actually decent and arrive earlier than Yours
Reply from www.yoins.com2019-12-12
Dear Jess J,
Thank you for your feedback about our products and service and we sincerely apologize for the inconvenience caused.
Please allow us to explain about the shipping time and fee: Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. And the shipping cost is affected by the shipping method, the address and the weight of your parcels. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html
As you know that we are an oversea company, therefore the international shipping fee might be expensive. But we still would like to offer discounts to our customers, and the shipping fee is free if the amount of the order meets the conditions. And influenced by country and channel of shipment, the shipping time might between 7-45 working days.
During international transportation, there might be some unavoidable conditions such as bad weather, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out. If you do not receive your order within the specified time, we will provide you with acceptable solutions.
As for the return fee, we are afraid that customer needs to bear the return shipping fee unless the items are faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, we will be totally responsible for it.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Please view our return policy here: https://www.yoins.com/Yoins-30-Days-Return-a-20.html
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Yuki
A really bad quality, the products don't even remotely look like they do on the pictures, the sizing is completely wrong and when you try to return it it's a pain. I'm stuck with 3 unwanted items of wrong sizes having to send 3 separate parcels if I want to return them and pay the postage which is not refundable. I've also emailed them to see whether I can send the items in one parcel instead of sending 3 separate ones, but with no respond.
It was my first and the last time ordering from Yoins, and if you want to save yourself some unnecessary disapointment of poor and wrong items delivered to you don't bother to use.
I definitely DO NOT recommend!
Reply from www.yoins.com2019-12-11
Dear Monika,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
And we always reply to the emails within 24 hours. Please kindly check the inbox or spam to find our reply. We check that we have accepted your request to return the items you do not like, and we have sent the return label to you. You can return the items in one parcel.
As for the return fee, we are afraid that customer needs to bear the return shipping fee unless the items are faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly. And if you find that we have sent you the wrong size, would you please send us a photo of the item you received, the outside package bag and the shipping label? After confirming the problem, we will be totally responsible for it.
Please pay attention to your email which left on Yoins account, we have contacted you through email, we will try our best to help you sort it out.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely
Yuki
I have ordered 4 tops now and 3 dresses and been really happy with all of them. Unfortunately though just received 2 jackets that I wasnt happy with the quality of the material. Been emailing back and forth with Joshy and he was very helpful and replied very quickly. He made the refund process very easy and fast. Hasn't put me off ordering again.
Reply from www.yoins.com2019-12-11
Dear Kate,
Thank you for your precious comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yuki
Yoins have always been great service. And joshy was great too.
Reply from www.yoins.com2019-12-11
Dear Willis,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Wish you a nice day.
Kind regards.
Yuki
RUN don't walk from this site. I bought 4 previous orders from Yoins and process was good quick shipping items okay. I recently placed another order and the experience was terrible!! Ordered Nov 11th no sign of order. Last week demanded a refund got no where then 4 days ago was told item will be refunded today still no refund. Needless to say will not order again. It looks like they have switched to China Post shipping which can take up to 60 days to receive (they dont' tell you that when you order!!0
Reply from www.yoins.com2019-12-11
Dear Mary,
Thank you for your feedback and we are really sorry about the inconvenience caused.
Shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html
During international transportation, there might be a slight delay caused by unavoidable conditions, such as bad weather conditions, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
We check that we have already arranged a full refund for the delayed shipping. For credit card refund, it may take up 7 to 14 business days to appear in your account. This delay entirely depends on your credit card company and its intermediaries. Please check your account later.
Please be aware of your email address with Yoins account as our support team has contacted you the logistics information there. Your case has been taken cared of by our support team.
We value our customers and hope you maintain our further cooperation together.
Hope to hear from you again.
Kind regards.
Yuki
Joshy was very helpful. Excellent. I got respond for my email very fast. Thank you dear keep it up.
Reply from www.yoins.com2019-12-11
Dear Michelle,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Kind regards,
Yuki
Such a bad company and service.
I worked for them affiliate program and earn some money to them but when it comes to paycheck no one care. Wrote them a couple of times, apply for payment and nothing. I cab't believe. No mail respond. Do not work or order from this company it is a totally lie. All 5 stars reviews are payed reviews. Such a bad comoany. Contacted both mails a few times, I was ignored by them in total.
Reply from www.yoins.com2019-12-06
Dear Nancy,
Thank you for notifying us of your complaint.
For affiliate cooperation, our specific department and colleagues are responsible for it. You can send an email to our colleague who you kept in touch with before for a quick response. You can provide your information (the platform, and your email) to [email protected], we will check and make a response as soon as possible.
Please note that: If the status shows active, we will arrange the commission to you, but you must meet the withdrawal threshold of the platform. For more details, please enter: https://www.yoins.com/index.php?com=customer&t=affiliateProgram
If you still cannot receive a reply after following the above steps, you can also contact us ([email protected]) and provide us your related information. We will feedback to our related department and reply to you.
Hope to hear from you again.
Best regards,
Yuki
I placed an order in November and payment made via PayPal. I have not received the dress which was ordered for a wedding event I have emailed several times and was told to wait 7-10 days when all I want is my refund. Veronica is the lady responding to the emails and showed no professional customer service to refund me absolutely disgusted with the whole process to date
Reply from www.yoins.com2019-12-03
Dear Gia Al Amleh,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the logistics delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
We check that the parcel has already delivered successfully now. We are really sorry about the delayed shipping. Please be aware of your email address with Yoins account as our support team has contacted you and provided a solution due to the delay. Your case has been taken cared of by our support team.
We value our customers and hope you maintain our further cooperation together.
Hope to hear from you again.
Kind regards.
Yuki
Do not order from this company!! Returned items as they instructed. Tracking number shows it was delivered and received and they will not issue refund. So they kept items AND my money!! Has been 2 weeks since they received it!
Reply from www.yoins.com2019-12-02
Dear customer,
Thank you for your precious feedback and we are sorry to hear the misunderstanding caused.
For providing a better service, we can arrange a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and the order amount does not exceed US$100.
Please kindly offer us a postal receipt/parcel external label after you return the parcel, and we will process the refund for you. If you cannot provide the proof of returning above, we will confirm with our warehouse about the returned items. After confirming, we will arrange the refund to you as soon as possible.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Yuki
Do not order from this company. Order not received and customer service never issues refund. Not trustworthy
After my review I did actually receive a refund but far too late to say I’m satisfied with the customer service considering a bad review was finally what it took...
Reply from www.yoins.com2019-11-29
Dear Jacqueline Andrews,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
We are really sorry about the delayed shipping. If you do not receive your order within the specified time, we will provide you with acceptable solutions. (A resend or refund according to your will). Please be aware of your email address with Yoins account as our support team has contacted you the logistics information there. Your case has been taken cared of by our support team.
We value our customers and hope you maintain our further cooperation together.
Hope to hear from you again.
Yours sincerely,
Yuki
Thank you Joshy for your excellent customer service.
Reply from www.yoins.com2019-11-28
Dear customer,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to your next visit.
Kind regards,
Yuki
Dear Abdoo,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can!
Looking forward to serving you again!
Yours Sincerely,
Yuki
Received my bras and they Are a perfect fit very well service and quick l.p.
Reply from www.yoins.com2019-11-27
Dear Vicki,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Yuki
Dear lore,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Yuki
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