Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
Bought a handful of tops and some underwear from here, all medium. Tried on all the tops and couldn’t believe my luck that they all fit amazingly and were so nice. Tried on one set of underwear which fit. Tried on the other set however and couldn’t even get it past my knees. Checked the size chart which said medium hips were 99cm, the underwear I was sent was 58cm but apparently according to the customer service, that’s normal ‘medium’ sizing and I’m not allowed a refund because it’s unhygienic as it’s underwear even though I couldn’t actually get them on in the first place. Thanks for wasting my money 👌🏻 First and last time I shop with you.
Reply from www.yoins.com2019-10-14
Dear Sarah,
We are sorry to hear that you had a bad experience of shopping with us and we sincerely apologize for the inconvenience caused.
We are sorry to hear that the item does not fit you well. We show this information in the size details after you click the specific size. You can check our size guide at this link:
https://www.yoins.com/Yoins-Size-Guide-a-46.html
If you find that the size of the item we sent you is different to the size details in the page, please kindly provide us some photos. And we will responsible for this if there is over 3cm/1.5 inch of size inaccuracy.
We check that our colleague is dealing the issue with you through email. Could you please kindly provide us the photo we request? And we will offer acceptable solutions to you accordingly.
And please refer to our return policy here: https://www.yoins.com/Yoins-30-Days-Return-a-20.html
Underwears are unreturnable items, but we will still provide some solutions better than return.
We hope that we can build a good communication with each other to solve the problem.
Looking forward to your kind reply.
Have a nice day.
Yuki
I have bought quite a few things from Yoins and have loved all.of them The last item I bought was faulty I contacted the company and have to say The customer service I received was excellent Would definitely recommend Yoins
Reply from www.yoins.com2019-10-22
Dear Marion,
Thank you for your recent five-star feedback about our services.
We are sorry to hear that one of the items you received was not in good condition. We checked every item before shipping, however, there is still a quality issue arising during transit.
If you notice any problems with the products next time, please feel free to contact us and provide us some photos of the defective parts, After confirming the problem, we will immediately investigate your claim and offer you a suitable solution at the earliest.
Please view our return policy here: https://www.yoins.com/Yoins-30-Days-Return-a-20.html
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Wish you a nice day.
Kind regards.
Yuki
I placed an order for several shirts and unfortunately some fit and some didn’t so I had to send the shirts back - I spoke to Eleanor regarding my purchase. She provided me with easy instructions on how to send the package back and once I did I was notified of the refund I would receive back. Yoins has great prices for clothing I will continue to order items from here.
Reply from www.yoins.com2019-10-14
Dear Denise,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Yuki
This was my first time shopping with Yoins, my order was delivered before the due date. The size was perfect and the colour was exactly like the picture on the website and the garment is of an extremely high quality.
Reply from www.yoins.com2019-10-14
Dear Latimer,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Yuki
The shipping time was as expected. The quality of clothing was great. With regards to the sizing, its a bit off in that sometimes when i chose a size based on measurements provided for each item the actual Tag size would be one size up and therefore be too big (it shows on the order list, so if size chosen was medium the Tag size would be listed as Large). This happens with the tops mostly, the dresses were fine. I think if Yoins make the adjustment to their sizing info so that measurements reflect tag size it will be less confusing to customers ... this has only happened to a few of the items i ordered not the full order. But the larger size wasn't so big that i couldn't make adjustments.....
Reply from www.yoins.com2019-10-22
Dear Malini,
Thank you for choosing YOINS and we are glad to hear that you are satisfied with our product quality.
As for the size issue you mentioned, please allow us to make an explanation. Due to international size conversion, the size might different from tag size (Asian size) sometimes. We show the measurement of the product on the page for our customers which might be helpful to choose the accurate size. You can see the measurement details on the page after choosing the size you want, and compare it with your body measurements.
More details about choosing size please refer to https://www.yoins.com/Yoins-Size-Guide-a-46.html
We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Looking forward to serving you again!
Yours Sincerely,
Yuki
Dear Paola,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Yuki
Awful Company, I ordered a few dresses from the site for a wedding I was supposed to attend. Only one arrived as they were 'Re-Stocking' It was supposed to take a couple of days and 3 weeks later they still hadn't arrived, when I contacted them they told me they still hadn't had the stock in, So I cancelled the order as it was getting too close to the event and they didn't refund me the full amount I paid FOR THEIR MISTAKE. The one dress that did arrive was completely off sizing, it was incredible small and nothing like the picture shown. When trying to return they denied my request and have been ignoring messages since. I would NEVER recommend YOINS to anyone, awful customer service, terrible quality.
Reply from www.yoins.com2019-10-22
Dear Kirsty,
We are sorry to hear that you are not totally satisfied with our products and service.
We show the stocking status of our products in the product page. Customers can see it after clicking on the size you choose, and you can see it is in stock/restocking. More details please refer to https://www.yoins.com/Yoins-Inventory-status-dispatched-date-a-93.html
As for the refund issue you mentioned, we check that we did arrange a full refund for you for the product price, except for any discount or coupon you used. We check that you used a discount while placing the order, could you please re-check it?
And please notice that the refund is not including any shipping insurance if anyone item of the order was shipped, the original shipping insurance is non-refundable. Please view our shipping policy here: https://www.yoins.com/Yoins-International-Deliveries.html
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
And we cancel the out of stock item as you request and ship the rest to you. For the quality and size problem you mentioned, you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We check that we accepted your return request and provided you the return address, the refund for the item which did not fit you well has also completed.
We are sorry to hear the misunderstanding caused and we are always improving our whole service and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yuki
Thanks Joshy
Your attention and reply was very much helpful.
Reply from www.yoins.com2019-10-09
Dear Ashoka ,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki
I have had a great experience with Yoins despite others giving negative views. Generally I haven't had any issues with ordering & garments etc, however my recent order I had to return and the communication has been faultless, this is down to Joshy and a couple of others. Emails were responded to and the live chat was great, and now refunded faultless. Would definitely buy from Yoins again. *****
Reply from www.yoins.com2019-10-09
Dear Sandy,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Looking forward to serving you again!
Yours Sincerely,
Yuki
I was afraid to order from this company. Wish I had not.
I was afraid to order from this company because the Asian sizes seem to always run small. But, I did order a bra and a dress. I just ordered them a size bigger than I usually would, even though according to the size chart I should not have had to order bigger. The bra was so small I could barely try it on. The dress buttoned down the front and it was so small the front wouldn't come together. Okay, so I went to return them. Beware---I did not get a refund on the bra. It has a tricky little button that says Warranty. If you click on it; which I did not because who needs a warranty on a bra, right? Well, should have because there's the small print; the bra is not returnable. The warranty button has nothing to do with a warranty offering.
Reply from www.yoins.com2019-10-07
Dear Mickey,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
We are sorry to tell you that bras are nonreturnable items, we also show this in the product page. As for the size problem you mentioned, please kindly contact us to solve it. We will try our best to provide you an acceptable solution.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I ordered two items. The first arrived without problems and was perfect. I am still awaiting the second item as apparently there has been high demand and it is out of stock. While this is disappointing as I wanted it for my holidays in less than 2 weeks, communication has been excellent and the company have kept me informed every step of the way. In particular Joshy has been very helpful and I am still hoping it will arrive in time. It certainly hasn't put me off buying again. These things happen.
Reply from www.yoins.com2019-10-07
Dear McConvey,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yuki
Order not arrived
.no refund yet. Will never order here again . Most unhelpful live chat . They all seem.to be called Susan?????should be banned from trading. Taking this up with the credit card company as they shouldn't be allowed to keep payment without goods. Do not buy from them
Reply from www.yoins.com2019-10-22
Dear Stephanie,
Thank you for shopping on Yoins and we are sorry to hear that you have not received the order when it showed delivered on the shipping website.
After we check the tracking information shows that the parcel has delivered successfully within the expected dispatch period we promised. In this case, if you did not receive your package, could you please check your order address first and then contact the local post office or courier with your tracking number or package number, if still do not receive after that, please feel free to contact our email address: [email protected] for solutions.
We have sent an email to you for some necessary information, please kindly check your email. We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Even 1 star is being generous. Order has not arrived and no response to numerous emails disgrace of a company
Reply from www.yoins.com2019-10-04
Dear Emma,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed. And we are sorry that we failed to provide an instant reply.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Some times it takes a little longer to get to me but when it does it is exactly what I ordered. I will keep shopping here.
Reply from www.yoins.com2019-10-04
Dear Michele,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can!
Looking forward to serving you again!
Yours Sincerely,
Yuki
Very disappointed. I ordered on September 7th. I logged in and my order is still being processed. I have messaged them to not get replies. I’m thinking at this point they have just taken my money.
Reply from www.yoins.com2019-09-30
Dear Amy,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Yuki
Love the bits I got fit perfectly cant wait till my jumpers come xx
Reply from www.yoins.com2019-09-27
Dear Kellie,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki
The shirts fit true to size. I loved them all. Also they were very responsive when I had questions about my delivery. Thank you!!
Reply from www.yoins.com2019-09-27
Dear Carolyn,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Yuki
Very happy with yoins dress i ordered doesn't fit happily gave me a refund on return thankyou joshy, for all your help zarena i will continue to be a happy customer with yoins x
Reply from www.yoins.com2019-09-26
Dear Zarena,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Yuki
Great quality and customer service. I get compliments on my clothing every time I wear them.
Reply from www.yoins.com2019-09-23
Dear Lisa,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yuki
I purchased a dress early August and didn't fit correctly so connected yoins customer service and was informed I could return dress and get a refund. So I shipped dress back and never received a credit or money back. Sent them an email and no response. I'm so mad.... super poor customer service. I will never buy anything from Yoins again.
Reply from www.yoins.com2019-09-23
Dear customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
We will arrange a refund in advance for our customers after you send back the returned items and provide us a postal receipt or parcel external of the returned parcel. We are sorry that we did not make a prompt response to you.
Would you mind contact us and provide us your order number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Novant
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