Anything but ordinary.Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Written by the business, not verified by us.
Is Z Gallerie legit?
Z Gallerie (www.zgallerie.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the incredibly helpful staff members and exceptional customer support, noting that dedicated representatives are always quick to resolve any arising issues. Consumers frequently highlight friendly communication, deep product knowledge, and a remarkably smooth, supportive process when dealing with their recent online orders.
However, some people mentioned receiving badly damaged items, broken parts upon arrival, or experiencing frustrating delivery delays and unexpected product defects. A few reviewers also noted that getting prompt refunds, replacement pieces, or properly resolving these disappointing quality issues proved quite difficult with support agents.
Auto-generated from all reviews of this business. For reference only.
First of all, the duvet I ordered was not only well made, it was gorgeous! ZGallerie, specifically Eren of Customer Service, was so nice, professional, and made sure I knew when I would get my delivery and if I was satisfied with my duvet. Really amazing Customer Service! The duvet was extremely reasonable price wise, and I expressed how I wished ZGallerie would make more matching items for the bed. I highly recommend this site for quality bedding and excellent Customer Service.
Reply from Z Gallerie2025-08-08
Dear Beth,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you're happy with our product and our customer service was able to provide you with exceptional service. We'll definitely take your suggestion into consideration for future product lines. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
The customer service I received when I received and report a damaged item. I had the shear pleasure of working with Eren during my complaint process. Eren was prompt in her responses to me, she kept me well informed every step of the way. She got me a resolution in a timely and favorable fashion. The customer service I received during this process was outstanding and reassured my confidence in good customer service in America which for years, I thought was lost for good.
Reply from Z Gallerie2025-08-01
Dear Legina,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that our customer service was able to provide you with prompt and efficient service. Throughout the entire process, you have given us full trust and support, which has warmed our hearts. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Jay M. stayed in contact with me every step of the way until the second half of my order was delivered. He answered all my questions and resolved any issues/concerns that I had. He made me feel like a priority and showed excellent customer service. Our family truly enjoys our Z Galleries products, they are of excellent quality and craftsmanship.
Reply from Z Gallerie2025-08-01
Dear Shanya,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that our customer service was able to provide you with exceptional service and that you're happy with our products. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Andrey E was super helpful in resolving a return item matter. Will give him 5 Starr review for his great customer service and follow up.
Reply from Z Gallerie2025-07-23
Dear Deepti,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our return process as well as our customer services. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Replacement of missing or damaged part normally will take place in other retail stores
Z Gallerie have another point of view
They replace the whole item, and they fully paid for the shipping, and continue their service until customer satisfaction
They send me multiple emails just to be sure I am satisfied.
I like this company and I will keep it for the no 1 in the list
Thank you Eren for your help, I think your company proud of you
Reply from Z Gallerie2025-07-23
Dear Ghassan,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are satisfied with our replacement service, especially how we handle the entire item replacement and cover the shipping costs. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I LOVE Z Gallerie! The unique selection of stylish furniture, artwork, and home decor really can make your home stand out. Besides offering an extraordinary collection of merchandise, the customer service is equally as exemplary. Eren C. not only answered my questions, but followed up to make sure my delivery went well.
Reply from Z Gallerie2025-07-15
Dear Mark,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our products as well as our customer services. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
The pillows I ordered took a little extra time to arrive, but Liezel in customer service was fantastic! She responded to my email quickly and was always polite, friendly and professional. The 2 pillows purchased are beautiful and great quality. The delay was worth the wait.
Reply from Z Gallerie2025-06-27
Dear Diana,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service and our custom products. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I ordered a multi-crystal chandelier. One of the crystals was broken. Customer Service was very courteous and prompt with all communications. They have exceeded my expectations.
Reply from Z Gallerie2025-06-27
Dear Kim,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service, we were truly sorry for the crystal arrived damaged and we arranged the replacement promptly. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Customer service is excellent. They respond quickly and effectively.
Reply from Z Gallerie2025-06-26
Dear Piedad,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service, we were able to promptly address the account login issue and you placed the orders successfully. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I purchased a few candle holders. I lost my order information in the process and could not track my order. I reached out to the customer service for helping me locate my package. They were very helpful specially Jay. My order and package information was confirmed and I recieved it sooner then expected. My experience with the their customer service was very good and I truly appreciate their quick response and resolution.
Reply from Z Gallerie2025-06-24
Dear Nur,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service and the delivery, thank you so much for your continued support. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I placed my order for the iconic “Ellipse”Vase, and I received no further emails or confirmation and of course I was shook, because when I called, Zgallerie couldn’t find my order either, however, their customer service did say they’d research it and call me back. Honestly, I had very little hope, however their customer service professional (Hazel) called and was so kind and helpful. User error, I had a grammatical error in my email. They forwarded all my information. Not only did they follow up via email but they also called me as well. Thank you for the kind, courteous customer service. I received my vase and I absolutely love it.
Reply from Z Gallerie2025-06-19
Dear Dominique,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with both our customer service and our product--“Ellipse”Vase. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I placed an order and was initially concerned that the shipping status did not update after a few days, but the chair arrived in perfect condition after just 1 week! Easy to put together as well.
Reply from Z Gallerie2025-06-19
Dear Lauren,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with the shipping as well as our product. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Dear Clirver,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service, thank you so much for loving the decor and your continued support. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
The item I ordered came damaged, and customer service was able to provide me with a full refund or a replacement item.
Reply from Z Gallerie2025-06-19
Dear Mya,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service. We are truly sorry that one of the items arrived damaged while it was a birthday gift for your friend, since missed your friend's birthday, we processed the refund as you requested. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Do not purchase from them. We had bought many furniture from Z Gallerie in the past. We had also purchased insurance to cover our couches. We called their customer service, which they are very horrible and wouldn’t pass to a manager. They claimed that the company had filed bankruptcy and they cannot give information about our warranty. We asked if they would even try to give us a discount on a new purchase and they just refused. The previous company owner scammed a lot of people and it seems like the new owners are doing the same. Wouldn’t be surprised if it’s the previous owners stay away from this company.
Reply from Z Gallerie2025-06-24
Dear Armen,
Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience caused. We deeply regret that the customer service did not meet your expectation.
After your initial call, we made several attempts to contact you via email and phone to address your concerns and offered a resolution.
For all your concerns,we will take all feedback seriously:
1)Customer Service: We understand the importance of customer service and will be strengthening our training programs to ensure a better experience for all our customers.
2)Warranty Issue: We apologize for the inconvenience caused by the historical order issue. We were unable to locate your order details in our system. To further investigate and assist you, please provide us with additional information about your order.
3)New Purchase: We truly appreciate your continued support and willingness to make another purchase with us. We have sent you a detailed solution via email to help with your new purchase.
Thank you for bringing this to our attention, and we sincerely appreciate your understanding. If there is anything further we can assist with, please don't hesitate to reach out.
Warm regards,
Z Gallerie customer service
Ordering and working with (ZGallerie) with Patrick Q. has been a wonderful experience. I love the items I purchased and Patrick made the return process seamlessly easy for me for some duplicate items I purchased! His professionalism, courtesy and assistance has made dealing with ZGallerie a WONDERFUL experience!! Thank you Patrick Q..
Reply from Z Gallerie2025-06-19
Dear Patricia，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service. We totally understand you wanted to return the duplicate items and we issued the refund promptly after the returning. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I had not used this website before, but I saw something I liked and ordered it as a gift. The ordering process was straightforward and easy to use. I had accidentally put the wrong address in my order. I got a hold of customer service to ask them to help me to correct it. Their customer service was so Amazing! They were prompt in getting back to me and letting me know what I needed to do. They were also very kind and easy to talk to. They continuously let me know where they were in the process. When they had the correction made they emailed me immediately. All of their correspondence with me were exceptionally informative and kind. I do believe customer service has a lot to do with the company you are working with or purchasing things from. I would recommend if you see anything on this website that you would like to purchase do not hesitate they will take very good care of you.
Reply from Z Gallerie2025-06-10
Dear Cathrine，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service. We corrected the shipping address in time to ensure you can receive the product. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I have purchased so many things from
Zgallerie to decorate my new house I need to hide myself from the website! Two different sets of vases, sheets/comforter set, sconces, bowls, etc you name it! I only had one issue with a purchase and that was because the gold bust I received wasn’t the vibrant color of gold I was expecting it to be, however customer service was great and we came to a resolution. I just really miss the stores!!
Reply from Z Gallerie2025-06-10
Dear Regina，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you love our products and are happy with our customer service. Thank you very much for your feedback on our products, which has enabled us to promptly update the products displayed on our website. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
DO NOT order from this bankrupt company!!
I ordered a side table & then cancelled the order less than 40mins afterwords and am sorely disappointed!!
They have tried many excuses for not canceling my order- which I would not receive for 30 days which was too late , because I close up the winter home by then & fly back home - I easily ordered another identical table for less$$ which came quickly! Then the customer service rep Eren C. Jerked me around for weeks trying to give me various excuses for not just refunding me
Long story but they ended up saying it was CUSTOM made and therefore I could get a 50%refund & needed to ship back the table that was delivered with the shipping cost on me !
Needless to say
I have a fraud case open with my bank
ORDER number 1079314 item 35953- tall on website, not listed as custom!
Reply from Z Gallerie2025-06-10
Dear customer，
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. At Z Gallerie, we deeply value our customers’ trust and strive to deliver exceptional service at every step.
To ensure we address your concerns thoroughly, we kindly ask you to provide additional details, such as your order number and any relevant information about your purchase. Unfortunately, we’re currently unable to locate your specific order in our system, which limits our ability to investigate promptly.
Please feel free to contact us at any time and we’ll prioritize resolving this matter for you. Your feedback is invaluable in helping us improve, and we appreciate your willingness to bring this to our attention.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand and service.
Sincerely,
Z Gallerie Customer Service
All Customer Service Reps had excellent customer service. I love my chandelier and they fixed the problem with no hesitation. I LOVE Z GALLERIE‼️
Reply from Z Gallerie2025-06-10
Dear Keianna，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you love our product and are happy with our customer service. Your satisfaction is our top priority, and we are glad that we could assist you promptly for your order.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
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