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Is Z Gallerie legit?
Z Gallerie (www.zgallerie.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the incredibly helpful staff members and exceptional customer support, noting that dedicated representatives are always quick to resolve any arising issues. Consumers frequently highlight friendly communication, deep product knowledge, and a remarkably smooth, supportive process when dealing with their recent online orders.
However, some people mentioned receiving badly damaged items, broken parts upon arrival, or experiencing frustrating delivery delays and unexpected product defects. A few reviewers also noted that getting prompt refunds, replacement pieces, or properly resolving these disappointing quality issues proved quite difficult with support agents.
Auto-generated from all reviews of this business. For reference only.
This has to be the worst company I’ve ever dealt with. I purchased six items and they all came defective. The gold sconces are rusty and color fading. There are dents and cracks in the other items. I’ve been trying to get an exchange for each item for over a week now and all they do is give me the run around and ignore my emails. Their products are way too overpriced for the poor quality they are.
If I don’t get this resolved soon, I will be contacting my bank and report this charge as fraudulent.
Reply from Z Gallerie2026-05-08
Dear Customer,
Thank you for sharing your feedback with us. We have carefully reviewed your records and are truly sorry for the frustration this situation has caused you.
To make things right as quickly as possible, we have prioritized your order and arranged replacement shipments. Please refer to the email we've sent for full details.
We also hear your concern regarding the handling of your exchange requests over the past week. The representatives involved have been personally addressed and retrained, and we are taking meaningful steps to ensure this does not happen again.
Thank you for allowing us the opportunity to earn back your trust. Once again, we apologize — deeply and sincerely — for the inconvenience and frustration this has caused.
Z Gallerie Customer Service
Purchased the Dualis pillows that were advertised as double-sided (pictured and described twice on the website as having the"same fabric on both sides"). They arrived, and were one sided. I emailed, sent pictures, spoke with their customer service three times, even escalating to a supervisor, and was told twice they'd call me the next day. The supervisor even gave me a specific time, saying he'd call me by 12:30pm PST. When I didn't receive a call, customer service then claimed the supervisor "tried" calling me but "you didn't pick up." Do they really think we are that STUPID? We all have smart phones and we know if someone called us or not. They are committing consumer fraud. This company is a scam. Do not purchase from them. They are liars and you will be deferred to a call center staffed with people who speak and behave exactly like scammers who defraud the elderly. They are detached, almost mocking you, and repeat meaningless, scripted phrases, going around and around in circles. They don't take notes or document your requests or issues - instead they give fake assurances. I reported them to my credit card company and disputed the charges for a full refund.
Reply from Z Gallerie2026-05-08
Dear Laura Martin,
Thank you for sharing your feedback with us. We are truly sorry for the frustration, disappointment, and wasted time you have experienced.
We are very sorry that the pillows you received did not match the product description. We have communicated with our product and operations teams, and we confirmed that the images and information on our website were incorrect. This was entirely our fault, and there is no excuse. We take full responsibility. We have processed a full refund for your order on May 5th. The refund should appear in your account within 3-5 business days.
Additionally, we’ve emailed you the compensation details and a follow-up on your communication with our supervisor. Kindly check your inbox — we hope this helps bring you some peace of mind.
Again, we apologize from the bottom of our hearts for letting you down. We hope you will give us a chance to do better in the future. Thank you for your patience.
Best Regards,
Z Gallerie Customer Service
The worst customer service. Read the reviews, this isn't a company you want to purchase from. We bought a piece of art that came CRACKED and they had a huge song and dance on whether they would accept a return, and then tried to tell us that we needed to pay shipping back to them. After a month, we finally received a refund. Shame on us for ordering from them again. I received the wrong size sconces and wanted to exchange them for the right size-- they refused to honor this, and just kept trying to get me to take a partial refund instead. There's a reason the reviews are so bad.
Reply from Z Gallerie2026-04-09
Dear customer ,
Thank you sincerely for taking the time to share your honest feedback with us. We truly value your candor, as it clearly highlights where we fell short and shows us exactly where we must improve our service.
We are sincerely sorry for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it must have been to receive a damaged item, go through a lengthy return process, and then encounter issues again with a subsequent order. Please accept our heartfelt apologies for these experiences.
Based on the information currently available to us, we have only been able to locate order #20066885 in our system. Please be assured that we take your feedback extremely seriously. Within the next 48 hours, we will assign a dedicated customer service specialist to thoroughly review your case, reach out to you directly, and work toward a fair and reasonable resolution.
Regarding the other order you mentioned , could you kindly provide the order number or any related purchase details? As soon as we receive this information, we will prioritize it for immediate investigation and keep you updated on our progress.
Please keep an eye on your email inbox and phone, as our specialist will contact you shortly to discuss the next steps and resolve both matters for you.
Once again, we are truly sorry for letting you down. Our priority is to make this right, provide you with a solution that is fair, and work tirelessly to earn back your trust. Thank you for giving us the opportunity to improve.
Best Regards,
Z Gallerie Customer Service
Ken M. at Z Gallerie provided outstanding customer service. He was responsive, professional, and thoughtful throughout the entire process, taking the time to review my concerns carefully and communicate clearly. What stood out most was his willingness to help and his commitment to making things right in a fair and generous way. He turned a frustrating situation into a very positive experience, and I truly appreciated his patience, follow-through, and care. Excellent service.
Reply from Z Gallerie2026-03-24
Dear customer，
Thank you so much for taking the time to share your experience—and for your incredibly kind words about Ken. We're truly delighted to hear that he was able to turn a frustrating situation into a positive one for you.
At Z Gallerie, we believe that great service isn't just about solving problems; it's about listening with care, communicating with clarity, and treating every customer with the respect and generosity they deserve. Ken embodies these values every day, and we're so grateful to have him on our team. We've already shared your feedback with him and the wider team—your recognition means the world to us.
It's customers like you who inspire us to keep raising the bar. If there's ever anything else we can help you with—whether it's styling advice, order updates, or simply answering a question—please don't hesitate to reach out. We're always here for you.
Thank you again for trusting Z Gallerie with your home. We look forward to serving you again soon.
Warmly,
Z Gallerie Customer Service
I ordered what I thought was a plush comforter with 2 pillow shams and what I received was a thin cheap sheet of paper. I reached out to the company to return it and I was told they did nothing wrong and I need to pay the return fees and shipping, ridiculous! Why charge a customer that’s not satisfied with the cheap products you’re selling.
Reply from Z Gallerie2026-02-13
Dear Customer,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent purchase did not meet your expectations, and we sincerely apologize for any disappointment this has caused.
Your comments are very important to us, and we have already shared them with our product team for further review as we continuously work to improve the quality of our offerings.
We understand that our customer service team is currently in touch with you regarding this matter. Please know that we are committed to finding a resolution and truly appreciate your patience as we work toward a solution that we hope will address your concerns.
Should you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly.
Warm regards,
Z Gallerie Customer Service
Eren, my contact with regards to scheduling my delivery was incredible! She was so helpful, knowledgeable, punctual, thoughtful, and professional +.
I will definitely shop at Z Gallery again following this experience.
Reply from Z Gallerie2026-02-10
Dear Customer,
Thank you so much for taking the time to share this wonderful feedback on Trustpilot! We are absolutely thrilled to hear about your positive experience with Eren regarding your delivery scheduling.
It is fantastic to know that she was helpful, knowledgeable, punctual, thoughtful, and professional in assisting you. This is exactly the level of service we strive to provide to every customer.
We will make sure to pass along your kind words to Eren and the team—recognition like this truly makes their day and motivates us all.
Thank you for choosing Z Gallerie, and we sincerely appreciate your intention to shop with us again. We look forward to welcoming you back!
Warm regards,
Z Gallerie Customer Service
My original package was never received and I was able to get a replacement after making a claim with no problems. I would definitely recommend
Reply from Z Gallerie2026-02-03
Dear customer,
Thank you so much for taking the time to share your experience and for your wonderful recommendation on Trustpilot. We truly appreciate it.
We sincerely apologize for the inconvenience caused by your original package not arriving. However, we are very glad to hear that the replacement process through your claim was handled smoothly and to your satisfaction. Providing a positive and reliable resolution is our top priority, and we're delighted we could achieve that for you.
Your trust and willingness to recommend Z Gallerie mean the world to us and serve as great encouragement to our entire team.
We hope to have the pleasure of welcoming you back soon and helping you discover more unique pieces for your home.
Warmly,
Z Gallerie Customer Service
I had a very disappointing experience with Z Gallerie. The products I ordered arrived damaged and were clearly made with very poor quality, which was shocking given the price point. Customer service was equally disappointing. Even after providing photos of the damaged items, I was denied any resolution due to a rigid return policy, with no flexibility or consideration for holiday gift purchases or defective merchandise.
Reply from Z Gallerie2025-12-31
Dear Diana,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused—especially during the holiday season. This is certainly not the level of quality or service we aim to provide.
We understand how upsetting it is to receive items that arrive damaged, particularly given the price point and the expectations you had for a gift. We also regret that our return policy felt inflexible and that you did not feel supported after taking the time to provide photos and details. Your feedback is completely valid.
Please rest assured that your case is important to us. A member of our customer service team will reach out to you directly to review the situation more closely and work toward a resolution. We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.
Best Regards
Z Gallerie Customer Service
Update to review (below):
Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them:
It took a while to get Z Gallerie’s attention, but once you realized I had a problem, support was amazing. I have never experienced such thorough and thoughtful communication from any customer service organization.
Thank you.
I have amended my rating of them accordingly.
Previous review:
Ordered black and rust pillow covers, received black and navy blue pillow covers. Contacted Z Gallery three times.
No response at all. Do not trust this company.
Reply from Z Gallerie2025-12-29
Dear Marjie,
We’re truly sorry for this experience and sincerely apologize for the frustration it has caused. This is certainly not the level of service we aim to provide, and we completely understand how disappointing it must have been.
Thank you for bringing this to our attention. A member of our customer service team will be reaching out to you as soon as possible to personally follow up and address your concern. We want to make this right and ensure your issue is properly resolved.
We appreciate your patience and the opportunity to improve. Your feedback is important to us, and we truly hope we can restore your confidence in Z Gallerie.
Best Regards
Z Gallerie Customer Service
We had a problem with product called customer service dealt with Quenne, who was very professional and followed through until problem was solved. Great customer service.
Reply from Z Gallerie2025-12-29
Dear customer，
Thank you so much for your kind words and for sharing your experience with us. We’re truly grateful for your patience throughout this process.
We’re delighted to know that Quenne was able to support you and stay with the case until everything was resolved. Your recognition means a lot to both Quenne and our entire customer service team, as we genuinely strive to make things right for our customers.
Thank you again for choosing Z Gallerie and for taking the time to leave this wonderful review. We look forward to assisting you again and hope to continue providing you with a great experience.
Best Regards
Z Gallerie Customer Service
BUYER BEWEAR!!!!!Z-Gallerie is selling TOV furniture as their own.
BUYER BEWEAR!!!!!Z-Gallerie is selling TOV furniture as their own. They laughed in my face and told me they will not match the price for the same chair after I sent and showed proof that is the same chair, and they are selling it under another name at a higher price.
I am reaching out to formally request a price match for a recent purchase I made at your store. I found an identical item being offered at a lower price by another retailer. Z-Gallerie is advertising the same chair under a different name, but at a significantly higher price and free shipping. I believe a price match is warranted in this case.
Note: The chair from Z-Gellerie is clearly labeled with an alternative advertised retail name, along with the accent pillow that comes with it.
My Order Information:
Item Purchased: [Lottie Swivel Chair, SKU 012198768]
Date of Purchase: [12/04/2025]
Order/Receipt Number: [XXXXXXX]
Price Paid: [$698.99, QTY 2, Total with Shipping $1,760.86]
Competitor's Information:
Competitor Store Name: [TOV Kenndy Swivel Chair]
Competitor's price: [$599.00]
Evidence of Price: [Link to the product page or attach a photo/screenshot of the competitor's current price/advertisement]
Reply from Z Gallerie2025-12-24
Dear customer，
Thank you for bringing this to our attention through your review. We sincerely apologize for the frustration you’ve experienced and for any impression that your concerns were not taken seriously.
Please know that we are looking into the specifics of your situation right away. A member of our customer service team will reach out to you soon to better understand your experience and work toward a resolution.
Thank you for your patience while we follow up with you directly.
Kind regards,
Z Gallerie Customer Service
Great furniture pieces and outstanding customer support...second to none!! Lyka is exceptional in customer support.
Reply from Z Gallerie2025-12-22
Dear customer，
Thank you so much for taking the time to share your wonderful feedback on Trustpilot. We are truly delighted to hear that you love your furniture pieces and had a great experience with our customer support team.
It means the world to us that you highlighted the quality of our furniture and the service provided by Lyka and the team. We strive to offer products that bring both comfort and style to your home, and our customer support team is dedicated to being there for you every step of the way. Your kind words about them being "second to none" and "exceptional" are incredibly motivating.
We sincerely appreciate your support and are so glad we could meet your expectations. We look forward to serving you again in the future and hope to continue providing you with outstanding experiences.
Warm regards,
Z Gallerie Customer Service
I received my order with the throws I ordered, and they are absolutely beautiful. Thank you so much to Erin C. for her attention and excellent support throughout the entire process. Highly recommend!.
Reply from Z Gallerie2025-12-16
Dear customer，
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your throws arrived safely and that you find them absolutely beautiful—it truly means a lot to us.
We’re especially grateful for your kind recognition of Erin C. Providing attentive, thoughtful support is something we value deeply, and it’s always rewarding to know when a team member has made a positive impact. Your compliments will certainly be shared with Erin and our leadership team.
Thank you again for choosing Z Gallerie and for your high recommendation. We sincerely appreciate your trust and look forward to assisting you again in the future, whether for décor inspiration or any support you may need along the way.
Best Regards
Z Gallerie Customer Service
I bought a few perfume bottles from Zgallerie, Black Friday sale, and when I received them, every single one of them were broken 😞. I then called the customer service line and got an amazing representative by the name of Quenne M. and when I tell you she took the time out and apologized to me, she sympathized with me, and then rectified the situation, in no time flat, her customer service skills were impeccable. I never ever received any customer service like that. And the way she treated me I forgot I was upset with Zgallerie. I really appreciate Ms. Quenne M. she reassured me that there are still some people who really do care. Thank you again Ms Quenne M.
Reply from Z Gallerie2025-12-15
Dear Jason,
Thank you for taking the time to share such a heartfelt review of your experience with Zgallerie. We were truly concerned to learn that the perfume bottles you purchased during our Black Friday sale arrived broken—this is certainly not the experience we wish for any of our customers, and we sincerely apologize for the disappointment this must have caused.
At the same time, we are deeply grateful that you highlighted the exceptional service provided by Quenne M. The way you described her care—from her genuine apology and empathy to her swift resolution—means a great deal to us. It is incredibly rewarding to know that she was able to not only address the issue efficiently but also restore your confidence in Zgallerie. This is exactly the heart of the service we strive to deliver: thoughtful, person-centered, and solution-driven.
Please know that we have shared your kind words with Quenne M and her team. Employees like her, who truly listen and go above and beyond to care for our customers, are our greatest asset. Your recognition is a wonderful encouragement to her and inspires all of us to continue upholding this standard of service.
Once again, we apologize for the initial inconvenience and thank you for giving us the opportunity to make things right. Feedback like yours is invaluable—it reminds us why genuine customer care matters so much.
We look forward to welcoming you back for a flawless Zgallerie experience in the future. Wishing you many delightful moments ahead.
Best Regards
Z Gallerie Customer Service
I love being a Z Gallerie customer. I've always received quality items, and they are reasonably priced. This was the first time I had to deal with customer service for an item, and it was great. They responded promptly and offered a replacement. I didn't have to wait long for the new item.
Reply from Z Gallerie2025-12-09
Dear customer ,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve consistently enjoyed the quality and value of our products, and that your first interaction with our customer service team was a positive one.
Providing prompt and helpful support is something we truly care about, and we’re glad we could quickly resolve your issue and get a replacement to you without delay.
Your feedback is incredibly meaningful to us, as it motivates our team to continue delivering excellent products and service. We truly appreciate your loyalty as a Z Gallerie customer, and we look forward to helping you create more beautiful spaces in your home in the future.
Best Regards，
Z Gallerie Customer Service
Z gallery products are fabulous. The service is professional and prompt. My black velvet nutcracker pillows are gorgeous.
The black deer are beautiful.. I ordered a set. One of them was broken. I sent a picture and they responded professionally, and quickly with a refund. I hope they carry the same one next year. I will buy it again , along with a stunning nutcracker that I did not purchase quickly enough, and it sold out.
Great company . Exceptional products and service.
Reply from Z Gallerie2025-12-04
Dear customer,
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that our pieces have added something special to your home—especially the black velvet nutcracker pillows and the black deer décor. It means a lot to us when customers notice the care and detail that go into our designs.
We’re truly sorry that one of the deer arrived damaged, but we’re glad our team was able to step in quickly and make things right. We always want our customers to feel supported from the moment they place an order to the moment their items arrive, and your feedback lets us know we’re on the right track.
We also appreciate you sharing which items you hope to see again. Insights like yours help guide our buying team as we plan next year’s holiday collection. We’d love to bring those favorites back—and we’d be even happier to welcome you again when they return.
Thank you for choosing Z Gallerie and for taking the time to recognize both our products and our team. We’re grateful for customers like you.
Best Regards,
Z Gallerie Customer Service
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in perfect condition. The service representative Eren C. did an excellent job following up with us constantly. She wanted to make sure that we were satisfied and everything was in great condition.
Reply from Z Gallerie2025-11-27
Dear customer，
Thank you so much for taking the time to share your experience with us. We truly appreciate your patience and understanding regarding the initial issue with your fragile item.
We’re so glad to hear that the replacement arrived in perfect condition and that Eren C. provided such excellent and attentive service throughout the process. Our team always strives to ensure our customers are completely satisfied, and it’s wonderful to know Eren made such a positive impact.
We appreciate your trust in Z Gallerie and hope you enjoy your item for years to come. We look forward to serving you again soon!
Warm regards,
Z Gallerie Customer Service
I purchased the Roberto Headboard from the store in Baton Rouge, LA, but it didn't have the side rails. I tried to contact customer service, but they were nonexistent. I later found out that Z Gallerie went into bankruptcy. Months later, I found out another company purchased Z Gallerie, and I reached out to their customer service department. Eren C. was extremely helpful, she followed up many times and ordered the side rails for me. I am so excited to finally get the complete bed together. The new company that took over Z Gallerie has a top-notch customer service department.
Reply from Z Gallerie2025-11-26
Dear customer，
Thank you so much for taking the time to share your experience on Trustpilot. We are truly grateful for your kind words and are thrilled to hear that you were able to finally complete your Roberto Headboard with the help of Eren C. and our customer service team.
We sincerely apologize for the initial challenges you faced, especially during the transition period of Z Gallerie’s restructuring. Your patience and perseverance mean a lot to us, and we’re so glad that you reached out again after the company’s acquisition.
Eren C. is an invaluable member of our team, and we’re proud to have her representing our commitment to exceptional service. It’s wonderful to know that her efforts made such a positive impact on your experience.
Thank you again for your trust in us and for acknowledging the hard work of our customer service department. We’re excited to have you as part of the Z Gallerie family and look forward to serving you again in the future.
Warm regards,
Z Gallerie Customer Service
I had an issue with shipping (not by the fault of ZGallerie) and Queen in the customer service department was truly impressive. Not only was a replacement promptly sent, Queen followed up after shipping to be sure I had received the new item in good condition. This is one of the highest levels of customer service I have seen and I am very happy with Queens service, response, professionalism and ownership. Thank you very much!
Reply from Z Gallerie2025-11-21
Dear customer，
Thank you so much for taking the time to share this wonderful feedback about your experience with us.
We are truly delighted to hear that Queen provided you with such a positive and memorable service. At Z Gallerie, we always strive to turn a challenging situation into a positive experience, and we are incredibly proud to have team members like Queen who embody this commitment. Your comments about her professionalism, ownership, and especially her proactive follow-up are the highest compliments we could receive.
We have made sure to share your glowing review with Queen and our entire customer service leadership team. Recognition like this is a tremendous source of motivation and pride for us all.
Thank you again for your kind words and for choosing Z Gallerie. We look forward to the pleasure of serving you again in the future.
Warmly,
Z Gallerie Customer Service
The online purchase product was severely damaged when received.
The customer service department refused to respond and when they finally did, they refused to replace or refund the purchase.
This was an expensive purchase and even though I do like the product offerings of the gallery, I would never do business with them again and even 1/10 the price that they are charging.
The customer service is nonexistence. They’re not a trustworthy company and not honest.
There’s a reason why their storage disappeared, and they will disappear online also because of extremely poor ethics and business practices.
Reply from Z Gallerie2025-11-19
Dear customer，
Thank you for taking the time to leave your feedback. Please accept our sincerest apologies for the significant disappointment and frustration you have experienced with your recent purchase and our customer service. This is not the standard we strive to uphold at Z Gallerie.
We take your comments very seriously. To help us investigate and resolve this specific issue you've encountered, could you please provide us with your order number and the name of the product in question? Our records show a recent order for a Century Table Lamp placed on April 28, 2024 – could you please confirm if this is the order you are referring to?
Your experience is important to us, and we are committed to addressing your concerns. Once we receive this information, we will give this matter our priority attention and work towards a resolution.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your faith in our brand.
Sincerely,
Z Gallerie Customer Service
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