Yes Hearing is the leading in-home hearing care provider in the United States. Our commitment is to provide affordable, accessible and convenient hearing care. Offering a range of name-brand manufacturer hearing aids at up to 40% less, Yes Hearing combines low price with incredible service. We bring the clinic to you.
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Is Yes Hearing legit?
Yes Hearing (yeshearing.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
There online model doesn’t work. This experience has been a disaster and a waste of about $3,000. I’m so frustrated that I just bought another pair of hearing aids from a different company. I think Yes hearing business plan is to make it so difficult that customers/patients just leave and they keep your money. They make it very convenient in the beginning but when HA is paid off that all disappears. Then all the sudden you can’t connect through the App no one knows why….Good bye Yes hearing and I’ll see you never.
i cannot get in touch with them. they fixed a hearing aid 2 months ago and it is now dead. I have called them multiple times, get a virtual assistant but never get a call back. the hearing aids were good but the service is terrible.
I decided not to use an online company. I went with a local business that I could sit with on site. I returned my hearing aids with out opening the package via FedX. The company billed my credit card $2200 It’s been 2 weeks since I returned them UNOPENED BUT They still haven’t refunded my credit card. THIS IS WHY I preferred using a store front. I just don’t want an online audiologist. Risk free for 45 days. LOL.
I DON’T RECOMMEND THIS COMPANY!
An Experience with a True Professional Service Provider
Meeting with Chuck had an unexpected experience and outcome!
Thank you for the outstanding care and thoughtful advice you provided regarding my hearing.
Your expertise, patience, and genuine concern made a real difference, and I’m truly grateful for the time and attention you gave.
I left our appointment feeling confident, informed, and reassured that I’m in the best hands.
With sincere appreciation,
Jeff
Not honoring warranty I have Oticon hearing aides & charger…
Update: Got charger but I had to complain directly to Oticon & Yes Hearing CEO. Still not the service expected. Changing 1 star to 2 but after warranty will not be a return customer. I have Oticon hearing aides & charger under 3 year warranty. The charger became hot & faulty and stopped working. Asking for replacement charger for 3 weeks, 22 emails & tracking. Still no charger. I don’t even know if my hearing aides are now faulty. Excuse, after excuse or no reply. They no longer have an inhome audiologist near my home. Of course when I called pretending to be a new customer they had an audiologist. Wow!! I would never recommend them. What a shame since 2 years ago the service was great.
item was defective, for which they sent a replacement. same with my elderly mother's order placed at same time. our arrangement with them was $200 down by credit card at time of order, remainder to be financed at end of trial period. financing was already approved. instead, they charged my mother's card around $3,500 for her remaining balance without her consent. We had to have our credit card issuer resolve that for us - they reported having had issues with this company before. We both returned our devices within the trial period. It took multiple emails (no replies at any point) and nearly 2 months to get the $200 down payment refunded - only done because I gave them a deadline before contacting card issuer again. Their sales people are nice up front, but their fulfillment and administrative process is clearly corrupt. There are too many other honorable competitors for anyone to give these people business.
I am a returning customer, but my recent experience with Yes Hearing has been extremely disappointing.
I purchased a pair of hearing aids that arrived in the wrong size and color. The audiologist took them back, and I ordered a different model of the same brand, which was less expensive. Although I received the replacement, I am still waiting for the refund for the price difference.
To make matters worse, Yes Hearing mistakenly sent me another pair of hearing aids I never ordered. Instead of apologizing or arranging pickup, they instructed me to print a label and return the package myself. Eventually, the audiologist came to collect them, but even after both returns, my refund has never been issued.
The lack of professionalism, poor communication, and failure to resolve a simple refund request show a complete disregard for customers—even loyal, returning ones. I would strongly caution others before doing business with this company.
My Grandmom can't wait for our next family gathering!
I had a wonderful experience working with Yes Hearing to help my grandmom hear again. After watching how sad and frustrating this year's Mother's Day celebration was. We could all tell that she was smiling and not understanding much (if anything). Now, we are all looking forward to our next holiday gathering.
Excellent technical knowledge and appropriate test. I made an appointment just to learn…
I made an appointment just to learn more about my hearing condition as I already had a test and hearing aid.
I was delighted to learn more about my hearing condition; the representative was knowledgeable not only on the technical side but also on the physiological condition and explained the test to me very well.
I clicked on their advertisement the said 40% off on the brand hearing aid I prefer. A man from yes hearing called me back within just a couple of minutes and asked if I had any questions. I said yes I would like to know how much that hearing aid was. He asked my area code and when I told him he said oh we can't sell you that one but we can sell you this other brand because you are 50 miles outside of our area. I said where is your area and I will go there. I also have kids that may live in that area code. He rudely hung up on me. Extremely unprofessional! After reading the other reviews I am convinced that this company is a scam personified!
Reply from Yes Hearing2025-06-05
Hi Kristi,
We are very sorry to hear about this! We are conducting a full investigation to understand what may have happened. We are a legitimate, reputable provider of name-brand hearing aids. The fact that the call cut out while you were explaining your desire and willingness to travel to purchase new hearing aids suggests this is an error with our systems as we would always wish to accommodate this! We would always be delighted to work with you or any patient that needs support! Please reach back out again and we assure you will have an excellent experience.
I found YesHearing online. I called toll free number 888-221-6983. Customer Service (CS) answer the phone. After providing my area code, Customer Service told me there are 4 Providers in my area. I asked if I can have provider's information about their qualifications? YesHearing customer service hangup the phone.
Yes hearing charges $199 just for Provider to visit my house and this initial $199 is nonrefundable. In this case it is my duty to inquire about the provider to make sure the provider is experience for hearing testing and programming of hearing aids. I am disappointed with the person who hangup on me. Very bad Customer Service.
Reply from Yes Hearing2025-06-04
Good afternoon Girish,
I apologize you were so disappointed with this experience. Our Audiologists/ Hearing Specialists work different schedules, and we could not confirm who would come to your home unless we know when your home visit would be. If you would like to book a home visit and confirm a time/ date we will then of course tell you who will be coming to your home prior to the appointment
The hearing aids are working quite well…
The service has been excellent, and I am happy with my choice to work with you and your team.
Reply from Yes Hearing2025-06-05
Thank you for your kind feedback! We hope you love your hearing aids and have a fantastic experience! If you need anything at all please reach out to our customer service team.
I didn't think I needed these but they were amazing
My daugher purchased hearing aids for me as a birthday present with my son. I didn't think my hearing was that bad but i am so glad she did. I did not realise how much i was missing but I absolutely love my Onticons!
Reply from Yes Hearing2025-06-05
Thank you for your kind feedback! We hope you love your hearing aids and have a fantastic experience! If you need anything at all please reach out to our customer service team.
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