Wrench/YourMechanic (yourmechanic.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
I paid Wrench for a PCV/oil separator repair on my Audi Q7, and immediately afterward my car developed major issues I NEVER had before, a check engine light and a low oil warning.
When the technician came back for the follow-up, he refused to let me speak, instantly claimed the issue “wasn’t related,” and then cleared both the check engine light and the low oil warning without my permission while I stepped inside for a moment. That was shocking, unprofessional, and felt very deceitful.
He then tried to claim the code “had been there before,” which is completely untrue. I had my vehicle independently scanned, and the issue clearly started after the PCV repair.
I was told the tech was Audi-certified, but his behavior and lack of transparency said otherwise. Clearing warnings without permission — especially an oil warning — is unsafe and unacceptable.
Wrench needs to address this situation immediately. Very disappointed and concerned.
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David Le美国 · 1 review · Experienced 2025-12-01 ·
★★★★★
TERRIBLE company
terrible, did not solve anything, car had the same problem after ONE day, called them and they HUNG UP on me when i told them i was stranded, 4 days gone by they still did not call me back
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JM美国 · 2 reviews · Experienced 2025-11-06 ·
★★★★★
Terrible
Terrible. No show and didn't tell me they'd no show. Got stuck on a call with their call center in Philippines who said they could get me in the next day. I asked to speak to a manager, and then was told it'd take 24-48 hours for a manager to call back. Don't use.
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Samuel Scott美国 · 7 reviews · Experienced 2025-11-04 ·
★★★★★
Guess that Part
Had first mechanic (Supposedly ASE Certified) look at the car, was certain about issue and sent ticket back for idler pulley to be installed, and charged me again. Then when the new mechanic came and changed recommended part, same issue still occuring; This time told alternator was issue and the charge is $690 ( with $400 charge for $100 part from Advanced/Autozone) and $290 charge for labor hours.
I would give a zero if I could. Today they took out money out of my account for a job that was done 4 1/2 months ago. When they are saying they replaced my starter when in fact the mechanic said my old one is good so he just put the old one back in. Why did it take them 4 1/2 months to take my money for a job they never did. The guy on the other end would not transfer me to a manger when asked. So I got charged for a job there mechanic lied about doing. Then still after that I had them come look at my car 2 months later and they could not find anything wrong with it when it would not start. They don’t know what they are doing please don’t use them reporting them to the BBB.
I've used this company before with no problems. But, today's appointment for a simple service on my Volvo was horrible. The appt was for 2:30-4:30p. I received 3 phone calls changing the appt time...from 2:30 changed to 6pm, then the mechanic shows up c. 3-3:30. Then the guy had to leave and go buy oil. Then the original quote of $160 ended up being c. $213. I was shocked and angry. The company lures innocent customers (like me), with a quote that ends up being much more. It's not the mechanic's fault, but this company is not trustworthy. Based on today's completely miserable experience, I will definitely NOT use this company again, and I would never recommend them. Completely unprofessional with absolutely no customer service.
Rescheduled 3 Times , Then My Diagnostic Was “Maybe It’s The Battery” , No Test Or Real Diagnosis. A Scam To Keep Getting More Money For Subpar Service.
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Matt Yonker美国 · 2 reviews · Experienced 2025-09-15 ·
★★★★★
No show but still have a charge on my…
No show but still have a charge on my credit card. Seems like a scam. Set up an appt, was confirmed, no one ever showed up or even contacted me. No response when I reached out to the company. Beware
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Brian美国 · 1 review · Experienced 2025-08-26 ·
★★★★★
Warranty issue
Made an appointment to have brake pads replaced due to loud noises coming from the brakes while driving. This was the second brake job I had with them. Everything went well the first time, but I had an issue this second time. I thought that the warranty had expired but I was informed by their mechanic that it was still under warranty. He gave me the information to contact the warranty dept. The warranty dept kept giving reason after reason why they won't give any type of refund. From I should of called for warranty service first thing- I explained I would of but I thought it expired already. They ended saying they understand from my point of view but then started talking about they still won't give any type of warranty service and then started talking about the inconsistency in the amount of wear on brake pads by different vehicles and drivers. He went on and on about this and stated his supervisor had the same opinion on it. I just gave up at that point
As a follow-up to the wrench/YourMechanic unsigned auto response to this complaint about their concern and want to help,
I contacted, left messages, to the number listed with ZERO response back.
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Chris C.美国 · 2 reviews · Experienced 2025-08-14 ·
★★★★★
Great Mechanic, Weak Warranty
I used YourMechanic.com to replace the 12-volt battery on my hybrid. The technician arrived on time, was professional, and the service was very convenient — no complaints there.
The downside? The battery only came with a 12-month warranty and it failed after just 16 months. That’s frustrating and costly, especially for a hybrid where quality parts really matter.
YourMechanic is great for convenience and professionalism, but if you're replacing something major like a battery, ask about the warranty first.
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jim sullivan美国 · 3 reviews · Experienced 2025-08-22 ·
★★★★★
pricing is completely false
pricing is completely false, people are rude and ignorant to deal with. mechanic did not fix problem and sent bill for repairs and left, was completely unprofessional never did the work. do not use them.
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Paul Davidson美国 · 2 reviews · Experienced 2025-07-31 ·
★★★★★
This is really odd....
I wrote my original review on July 31, 2025 titled Mechanic showed up with no tools. I have read 30-40 reviews and noticed something very odd. It appears that out of 30 reviews, all 1 star and submitted by men. There were four 5 star reviews out of 30, all submitted by women. I believe that Wrench has falsely reviewed themselves via these 4 woman. By doing this they are saying to me that they want to do business with woman and can do without business from the men. Boycott this company male or female they are flim flam artists and need to go out of business.
I wouldn't recommend this company to anyone. I called myself getting ahead of the game and replacing my sparkplugs early since it was almost at its recommended milage. The mechanic shows up and halfway through the service he breaks the coil which I had to replace. After the service was complete, the mechanic did an inspection of the car which stated there were malfunctions with the engine coil and soark plug. OnceI turned on my vehicle, my engine light turned on and the vehicle shook uncontrollable. I had to park the vehicle and use my wife's car. I reach back out the mechanic and he stated that I had to go through the company and they would send him back to fix the issue. I spoke to multiple representatives who then tried to charge me a diagnostic fee after the mechanic damaged my vehicle. They then agreed to wave the fee but refused to send the previous mechanic because he damaged my vehicle, which I understood. I had to wait 2 days without a vehicle because there weren't any mechanics available at the time. During my scheduled apt. The other mechanic canceled at the last minute but agreed to schedule the appointment the next day. The other mechanics comes the next day to perform a diagnostic on the vehicle and realized the previous mechanic didn't place the coil or spark-plugs on properly and used a ziptie to keep it in place. The mechanic placed this information in his notes and provided pictures. The next day I received a call from the company stating they weren't going to be held liable because the piece the mechanic broke is plastic and in their policy thats not something theyre required to cover. I requested a supervisor while speaking to multiple representative and they all declined my request and 2 hung up the phone on me. I requested the number to corporate and their legal department and they also declined to provide me that information. So i lost 750.00 and I still have fix what was broken. Again, never utilize this company!
No called no showed and they still want 150 to cancel lol. Might just be scam.
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Max Min美国 · 2 reviews · Experienced 2025-07-15 ·
★★★★★
comes with no tools to appointment
Scheduled an online appointment for a regulator replacement and window glass silicon re-glue. The mechanic showed up without a single tool for the requested repair, reclassified the visit as a $179 diagnostic, didn’t even lift the window to protect the car from rain, and scheduled a follow-up two days later with a $608 quote—bringing the total to $787. Outrageous. Took it to a local shop instead, had it fixed in 4 hours for $450.
Avoid it.
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Carlos Williams美国 · 7 reviews · Experienced 2025-08-01 ·
★★★★★
Not the Same Since Wrench took over
I have used YourMechanic for years. They used to be very reliable. They always had good professional mechanics. You could also used the same mechanic everytime if you wanted. The last time I used the service it has been a terrible experience. I recently had my spark plugs changed out by one of their mechanics. After the service I noticed that my engine was misfiring pretty badly. I waited a few days to see if it would clear up and it didn't so I emailed them. A couple days went by and no response. I called them to see I they could have a diffent mechanic come out to check the last mechanics work and do a diagnostic check. The mechanic test drove my vehicle and swore he didn't notice any misfiring. He didn't even check for codes or anything and I got charged $150 for a diagnostic check. He said he would notify the company and see if they would cover the check under the warranty. After he was done I emailed them again. It's been 4 days or so and still I haven't heard anything from them. I've just decided to get another mechanic to have this issue checked out. I'll never use Wrench/YourMechanic again.
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rshepard美国 · 4 reviews · Experienced 2025-05-15 ·
★★★★★
I hired YourMechanic to replace the…
I hired YourMechanic to replace the alternator on my 2008 Honda CR-V and was initially quoted $378.14, which included 1 hour of labor and their promise of “transparent pricing” with no hidden fees.
The mechanic arrived on time with the correct part, but the job ended up taking nearly 3 hours—far longer than necessary for this standard repair. There were no rusted bolts, missing parts, or modifications on the vehicle. Instead, the delay was due to the mechanic appearing unfamiliar with the process, taking excessive time to figure things out.
When the job was finally done, I was emailed a revised invoice for $621.62, charging me for 2.5 hours of labor—nearly double the original quote. So much for transparent pricing.
It gets worse: a few days later, we discovered he had removed the engine mount unnecessarily and forgot to reconnect the engine ground wire. I had to call Wrench, who sent out a different mechanic. That mechanic confirmed:
This job should have taken no more than 1 hour
The engine mount should never have been touched
This was an unprofessional and overpriced experience from start to finish. I cannot recommend YourMechanic and would advise others to be cautious before booking.
Couldn’t give it a zero because that’s what I got… 0. Cancelled appt fifteen minutes before the end of the appt window. Asked for a refund and was told it could take up to 10 business days. That’s a long time for Wrench to have my money for a service they didn’t show up for. What was marketed as a convenience has just become the most inconvenient experience I’ve had on a long time.
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MARY ELIZABETH美国 · 3 reviews · Experienced 2025-07-01 ·
★★★★★
I have used this company before and got…
I have used this company before and got my fuel pump replaced but it's only been a year n it's going out again so not sure if it was done correctly. I also called on July 1st to get my gasket done and scheduled an appt n they called n cancelled so I mk another appt and I waited all day jst to get cancelled again they called 1 or 2 after my appt time they charge customers 150 for late charges well wat about us customers that get cancelled tha same day n 2 hours after tha appt time very very inconsiderate my whole day waiting for nothing I was so pissed cuz I had a lot of work out on hold n then to not even show up wat kind of so called professionalism is that. I wouldn't recommend this company to my friends or family not reliable.
