Wrench/YourMechanic

If I could put 0 stars I would

If I could put 0 stars I would. I had a hub assembly replaced the mechanic didn’t torque the hub or wheel causing damage to the hub actuator making my 4wd not work

Wonderful! Fast, easy and great work

As always, the guys at wrench are amazing, fast and do great work!

Use anybody else but Wrench

It took a week to get my alternator fixed because they didn't show up three times because they canceled HOURS after they were supposed to show up. When they finally fixed it, they broke my AC. They sent a new tech three days later. He lied and said he didn't hear a hissing sound. Told me I needed freon when I didn't. Charged me $150 that should've been covered by the warranty for damaged they caused. He then tried to tell me it was broken before they fixed my alternator and he wasn't even the original mechanic. He charged the $150 without my consent.

Horrible experience

Horrible experience. The worst thing I ever did was spend money on this company. They sent a drunk guy old guy to my house who admitted he had no idea what to do with a car my year. It was a waste of time and money. Do yourself a favor and just pay the money at an actual mechanic shop.

It was quick & on time

It was quick & on time. My car runs great again!!!

Excellent first experience

This was my first experience with a mobile mechanic…. And it was an excellent experience!! He was on time, pleasant and very knowledgeable. He diagnosed my issue and did not try to get me to buy something unnecessary. I’m more than pleased with this mechanic 😆

Wasted money for a diagnostic that was…

Wasted money for a diagnostic that was improperly done. They sent me a quote for services and didn’t complete the original service that would have reduced my charge for that service. Mechanic was late by almost 4hrs and never showed back up.

Excellent Customer Service

Quentin does excellent service as always. Very professional.

Wrench/Your Mechanic installed a new…

Wrench/Your Mechanic installed a new alternator and a new belt. The alternator showed signs it was not charging likewise I called for technician to check their work and the parts they purchased with my money. My vehicle now will not start. They state that their is out of warranty and the parts. Why can't I have the name of the part company? Please be cautious in using this company

I am so thankful

I am so thankful! The technician who did the work on the car, I mean, it is hard to put my thankfulness into words, completely, and that was an affordable service, and you all are very much appreciated!

Horrible

Horrible! Cancelled at the last minute while I was waiting for the person to arrive. I would have been charge $150 for cancelling. Can’t be trusted. No alternatives provided. I’m left wondering if the company is a scam.

Water pump and thermostat replacement

We had a water pump and thermostat replaced. Less than 10 miles later, the car overheated and had to be towed. They sent a different mechanic who simply pushed in a radiator hose and stated it had not been installed correctly. He then told us we may need to add more antifreeze when the engine warms and he left. Less than 10 miles later, same issue and another tow to a brick and mortar mechanic. They diagnosed that all the bolts were loose on the water pump which in turn has now destroyed the belt. We paid for the repair again and this company would not take any ownership of the issue nor would they refund any of the money we paid (over $1,100.00 twice). They were very rude to deal with and completely blew us off stating that they did complete the work. The supposed mechanic that did the initial repair showed up in a beat up SUV and did not even have torque wrench. He passed me his card when he was done stating to call him first next time instead of the company. To top it all off, they were only a few dollars less that than using an actual mechanic. The entire transaction was very sleazy and we recommend you stay far away from this company. We will never even consider them again. Very sleazy!!

Terrible service

Terrible service, the mechanic was four hours late, guessing with prices, he didn’t come prepared with the tools needed to give a accurate diagnostic and also bad costumer service.

Awful

Awful. They came to “fix” my car and all he did was jumpstart it and tighten a screw. Charged me $160. Then the next day it broke again and they refused to come fix it for free even though I stated I ALREADY PAID and they didn’t do their job. Total scam

Will not follow up on warranty service

Have had 5 scheduled warranty "diagnostic" visits cancelled over past 2 weeks for faulty alternator installation and damage caused to vehicle by improper splash guard installation.

Bad oil change job

If I will rate my recent experienced with this Wrench/Your Mechanic it would be a -0, but it won't let me. so I just have to pick 1 star. I used to have good experience with this mobile mechanics in the past. The last job request from this company was a nightmare. The mechanic who performed the oil changed job, didn't do the job right, don't know what he did wrong that cause the oil to leaks so bad that my engine oil run dry, after a few days having my car just sitting in my garage, after the oil changed. Then when I drove my car the first time since the oil changed. My car got worse, strong smoke & all the warning lights were on when I drove it & there's a knocking sound from my engine. I tried contacting the company about this, haven't heard anything.

Took my money

Took my money, scheduled an appointment, then cancelled 2 hours later. Terrible company

I paid $150 for nothing

I paid $150 for nothing. Tech came, assessed the issue, but never returned to replace the part that was causing the car's battery to drain. I had to get the car towed to a mechanic garage. Waste of money. Never again!

Timeliness and effectiveness of repair

Experience

Subject: Disappointing Experience with Wrench.com – Customer Perspective from a Fellow CEO Dear Mr. Petersen, I’m writing to bring to your attention a very disappointing experience I’ve had with your company — something I doubt you are aware is occurring under your leadership. I scheduled an A/C compressor repair and replacement through Wrench.com for a Saturday appointment. The service was inexplicably rescheduled to Sunday without clear communication. I was present and ready, but no one showed up. When I followed up, I was informed the parts weren’t available until the following day — something that should have been known before confirming the appointment. Monday came, and again, no technician appeared due to parts issues. Today, I waited from 8:30 AM until I finally made a call at 10:20 AM, only to learn that now the technician does not have the proper equipment to perform the install. After wasting three days and considerable time from my own schedule — I am the CEO of my own company — the only solution offered was to wait an additional five business days to receive a refund of nearly $2,000. That’s not just unacceptable — it’s disrespectful to your customers’ time and money. The sour taste left by this experience won’t go away easily, but I felt it important to share this directly with you. I had higher expectations from Wrench.com and sincerely hope you take this feedback seriously to improve your operations and customer service integrity. Sincerely, Julio A. Lergier CEO, ICE Man Services, LLC (954) 849-3316