Wrench/YourMechanic (yourmechanic.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
Needed o2 sensor replaced. First Wrench mechanic showed up with the wrong part. Had to reschedule for the next day. 2nd appointment. He put the part in but problems persisted. Scheduled a 3rd appointment for a diagnostic. Mechanic #2 told me the o2 sensor put in was faulty but not to worry, it’s under warranty and he’d replace it for free so I set up a 4th appointment. Unfortunately, that mechanic decided to cancel our appointment over an hour after he was supposed to show up! Had to make a 5TH APPOINTMENT with my now 3rd mechanic. That mechanic practically tore my car apart but said he couldn’t replace the part. After he left, I received a call saying I would have to buy a 2nd o2 sensor since apparently the original mechanic put in the upper stream instead of lower stream. Oh, and I’ll have to make a sixth appointment and pay again for a brand new part. I had a part replaced, but it turns out didn’t even need to be replaced, but still have yet to get the correct part. I’ll check back if the 6TH APPOINTMENT goes any differently, but at this point, I cannot say enough negative things about this so-called service and would never recommend it to anybody! They’re cheating me out of $250 and I hope they enjoy it because it’s the most expensive money they’ll ever make! Six appointments and having to pay doubleheader to cover for their mistakes is beyond ridiculous!
Reply from Wrench/YourMechanic2025-04-17
Hi there, Blake. Thank you for taking the time to share your feedback. It looks like you've been in touch with our warranty team and they are working on getting you back on the road as soon as possible. We hope your upcoming appointment goes well and if you have any issues/questions/concerns in the meantime, please don't hesitate to contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST. Thank you for taking the time to let us know about this.
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roberto · 1 review · Experienced 2025-02-28 ·
★★★★★
The mechanic had the wrong part
The mechanic had the wrong part. I cancelled the appointment so we could order a different part and I was still charged the $ 150 cancelation fee. My attempts to resolve this were unsuccessful as there is no one to call and no one responds to emails.
I will never use this service again.
Reply from Wrench/YourMechanic2025-04-14
Hi there, Roberto. This is very concerning to us and we'd love to look into this further to hopefully make this right. Will you please contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can assist you more directly? We hope to hear from you soon and thank you for taking the time to let us know about this.
c
customer · 4 reviews · Experienced 2025-04-06 ·
★★★★★
Small claims court
Don't worry . If you don't refund my $150 .I will get more in small claims court . I won't let you scammers take money for free . You never sent driver ,no answer and scamming me for my hard work money ! Giving people emotional distress!!
Reply from Wrench/YourMechanic2025-04-14
Hi there. This is very concerning to us and we'd love to look into this further to hopefully make this right. Will you please contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can assist you more directly? We hope to hear from you soon.
M
Marcus Anderson · 1 review · Experienced 2025-04-01 ·
★★★★★
I had paid for a consultation to come…
I had paid for a consultation to come out and do a diagnostics and they never showed up the first day so I called back next day and they rescheduled it I had six different appointments set up and none of them called and came out at all. And they sent me they only have one person in my area and he's canceled every single time and I told him last time that I was worried that if they didn't come out I was going to lose my car because it was parked on a business parking lot and I needed them to fix it so I can move it and what happened is they canceled again and I lost my card because it got towed and I am beyond furious with them and I will never use them again
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Dave G · 2 reviews · Experienced 2024-04-04 ·
★★★★★
Multiple appointment cancellations
Multiple appointment cancellations. Did not attach starter ground wire correctly causing intermittent starts. Charged for a start relay and diagnosis during re-diagnosis that was not bad. Asked for refund from the warranty department for the re-diagnosis and got no response. Took car to a reputable national shop chain and told them to keep it for a week or until they could figure out the issue. $125 later, ground wire inserted properly and have not had one problem since. Never trust what they say. Nation wide scam artists that don't stand behind their guarantee. Google reviews is my next stop.
Reply from Wrench/YourMechanic2025-04-14
Hi there, Dave. This feedback is highly concerning to us and we'd love a chance to look into this further so that we can hopefully change your impression of our service. Our goal is to remove the hassle from vehicle ownership and we're disappointed to know that we didn't meet that expectation here. Will you please ontact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can assist you more directly? We hope to hear from you soon and thank you for taking the time to let us know about this.
The mechanic Hector R did not show up for the appointment. The excuse Wrench gave me was that the mechanic had an emergency, and the only option I had was to wait for another week with a rescheduled appointment. I WILL NEVER TRUST THIS COMPANY, and will warn other customers about the way this company takes responsibility. I have a recorded call of the conversation with the customer support representative Mr. A.J and Mr. Mark ( and they sounded the same on the phone)
Reply from Wrench/YourMechanic2025-04-02
Hi there, Sushant. We're very disappointed to know that you were left with this impression of our services. Our records show that you spoke with three different agents from our support team. Unfortunately we had limited technicians available in your in area during the time of your request, and the soonest availability was offered April 1st. Our team hadn't heard back from you after offering that availability, but we'd love to get in touch again so that we can hopefully change your mind about us. Please contact our support team 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST with your feedback so we can assist you more directly.
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Roy · 1 review · Experienced 2025-03-23 ·
★★★★★
I scheduled an appointment for the 23rd…
I scheduled an appointment for the 23rd of March at 11:00 a.m. until 1:00 p.m. I called to check in and see where my mechanic was they told me that they rescheduled my time to 11:30 to 1:40 p.m. then I called again at 2:00 p.m. to ask where was the mechanic then they told me that they had rescheduled. And no time was I alerted before time that they would change my times or they would reschedule me poor communication from this company this is not the way to do business and now I'm without my vehicle even longer it's better to take your car into a shop to actually have it worked on because this company does not respect you or your time.
Reply from Wrench/YourMechanic2025-04-10
Hi there, Roy. We're very disappointed to know that we left you with this impression of our service. Will you please contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can look into this further and hopefully make this right? We hope to hear from you soon and thank you for taking the time to let us know about this.
K
Kelly · 2 reviews · Experienced 2025-03-21 ·
★★★★★
I've never received such terrible service...
I've never received such terrible customer service until I attempted to have my car worked on by this company. The mechanic was extremely dismissive, and talked openly about how many issues I'll have with this brand of car in the future. The thermostat he replaced was a faulty part, and I had to reschedule 3 different times for them to come back and fix the damage.
I fought with customer service about payments and they were extremely dismissive of my concerns. At one point, we had an appointment scheduled for 10:30am. I received a text at 11am saying the parts were unavailable and I would need to reschedule again. The next closest appointment time was 4 days away. They claimed they had no other technicians in my area to send out. I cancelled everything and disputed the original charges with my bank for failure to complete a service.
Reply from Wrench/YourMechanic2025-04-10
Hi there, Kelly. Thanks for taking the time to let us know about this issue. We're disappointed that you've had this experience and we'd love to leave you with a better impression of our service. Please contact our support team 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST with your feedback so we can assist you more directly. Have a wonderful day!
They changed my appointment four times. The last time ,I called them they stated that a mechanic will be at my house at 1:00 pm. I received a confirmation instead of 1:00 pm. The time frame will be 12:30 to 2:30 pm. I check the site and that time was changed to 5 to 7pm. I called and they said they didn't have a part needed to repair my vehicle. They never told me that. I will never ever deal with thim again. Totally unprofessional.
Reply from Wrench/YourMechanic2025-04-10
We appreciate you reaching out and letting us know what you experienced. Our mission is to remove the hassle of vehicle ownership. Clearly, we have not done that here. Sometimes events do come up where we need to change the time based on parts availability, weather, or mechanics' schedules. We will look into this further and see what we can learn so that we can improve communication and limit reschedules in the future. Thank you for taking the time to share your feedback with us.
K
Kimberly Cyrus · 1 review · Experienced 2025-03-16 ·
★★★★★
I DON'T RECOMMEND…
I was inconvenienced twice by this company, and they held no regard for that inconvenience! I had a scheduled appointment on 03/16, they canceled my appointment, and rescheduled for 03/17. A mechanic was supposed to come between 11:30 am-1:30 pm. I had to reach out to them to find out no one was coming!! The same excuse was used as the one on 03/16, the mechanic had a family issue come up...TWO DIFFERENT MECHANICS BY THE WAY!!! I spoke with customer service who advised they could RESCHEDULE ME YET AGAIN, BUT COULD OFFER NOTHING FOR THE INCONVENIENCE!!! I will not be doing business with this company EVER AGAIN!!! They were extremely dismissive, showed no concern for the inconvenience, and collectively delivered a pitiful and infuriating experience.
Reply from Wrench/YourMechanic2025-04-10
Hi there, Kimberly. We are very disappointed to know that you did not experience the convenient service we always aim to provide. Our team has reached out to you directly after looking into your case, and they've left a voicemail regarding a refund. If there's any way we can help further, please don't hesitate to contact our support team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST with your feedback so we can assist you more directly. Thanks for taking the time to let us know about this and we hope you have a great rest of your day.
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Rusty P. · 3 reviews · Experienced 2025-01-24 ·
★★★★★
On January 25 Wrench messed up my car
On January 25, 2025 Wrench came out to put a valve cover gasket in Honda Accord in San Antonio, Texas. The technician broke the fuel filter along the way and the car wouldn't drive over 20 mph without hesitation and had major problems starting. Called their company and they refused to pay for car rental while I waited for their technician to come back and fix the car. The technician came back and 2nd time on January 28, 2025 to fix the high pressure fuel pump and get the car running. The car was doing the same thing as on January 25, 2025. I had the car towed to Honda Dealer and emailed Wrench. I emailed them again the next day with the cost to fix. Honda said the valve cover was leaking and showed pictures and needed replacing, and the fuel pump was improperly repaired and need replaced. Wrench would not respond and I had to get the work done so that I could turn in the rental car that Wrench refused to pay for. Now Wrench refuses to pay for the repairs. I don't get it, gave them 2 chances to fix the car and they couldn't. And they refused to respond appropriately to emails telling them what was going.
Now this goes to court and I may have to sue the mechanic for the work. Something is wrong here.
a
aperxmim美国 · 3 reviews · Experienced 2025-03-04 ·
★★★★★
Wrench/YourMechanic fixed my car
The mechanic they assigned to me did a great job, I wish they had more so you would not have to reschedule the job due to the lack of mechanics in the region. He installed the transmission range sensor(position switch) in less time than required.
Reply from Wrench/YourMechanic2025-03-21
Hi there! We're so delighted to know that we were able to resolve your vehicle's issue in less time than required. Our goal is to remove the hassle from vehicle ownership, so thank you for trusting us with your repair needs. Have a wonderful day!
L
Lori Glad · 1 review · Experienced 2025-02-27 ·
★★★★★
He saved me some money by recognizing…
He saved me some money by recognizing it wasn't a problem with the brakes. Now on to fix that!
Reply from Wrench/YourMechanic2025-03-21
Thanks for the five-star review, Lori! Our goal is to remove the hassle from vehicle ownership, so it's great to hear that we were able to help save you some money. Have a great rest of your day!
S
Sean · 1 review · Experienced 2025-02-28 ·
★★★★★
Horrible experience
Horrible experience. Booked service. Received quote and confirmed a service. Earliest available was a week out. I agreed and they sent confirmation and took my payment information. Booking was scheduled for Monday morning. They called at 7:00pm Friday to tell me they were canceling my appointment because my car was to old. Apparently they do not work on cars older than mid nineties. However they waited a week with my confirmed appointment before letting me know. And now it’s Friday night and I cannot even attempt to locate another mechanic until Monday. So I will be down a. At for two weeks because they couldn’t be troubled to post on their website that they do not work on older cars and they allow bookings and create confirmed appointments for older cars.
This was not some sort of major diagnostic or repair. Just a water pump.
The gentle man helping me was very attentive and fixed my car really fast. I would recommend this service. I wish I could remember his name because he should be recognized for exceptional service, thank you!
Wrench Mobile Mechanic provided excellent service! They saved me time and worry by coming directly to me and getting the job done efficiently. The mechanic was professional, knowledgeable, and had my car up and running in no time. Highly recommend their convenient and reliable service!
K
Kim · 1 review · Experienced 2025-02-10 ·
★★★★★
Felix was so damn helpful!!
Felix was great! He came early in the morning to diagnose my car. He gave me an in-depth breakdown & offered some good advice going forward.
Loved Your Mechanic!! 😙
M
MB · 1 review · Experienced 2025-02-07 ·
★★★★★
Jason did a great job with my truck
Jason did a great job with my truck. He was able to diagnose the issue with my brake light and brakes and fixed the issue on the same day. He communicated to me what he was doing and he was very friendly and professional. I would recommend him.
