Fast,friendly service by knowledgeable…
Fast,friendly service by knowledgeable mechanic
About Wrench/YourMechanic
Data updated- Website
- yourmechanic.com
- Category
- Vehicles & Transportation
- Location
- United States · Seattle
- Status
- Unclaimed
- Last 12 months
- 35 reviews
- Replies to negative
- 10% (15/157)
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Is Wrench/YourMechanic legit?
Wrench/YourMechanic (yourmechanic.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Wrench and Your Mechanic Scam!!!!
Wrench and Your Mechanic Scam!!!! There’s a service that will come out to your home, called Wrench and Your Mechanic and they will come out to your home and fix your car. The appealing part is that they will use certified mechanics to fix your car under underneath the price of the dealers. The problem is it’s a scam!!!They don’t use certified mechanics and currently they have charged my credit card $465 for work that they have canceled four different times. The first two times the mechanic wasn’t available. The third time was because the part wasn’t available . This time no one just didn’t showed up. They have already charged my account $465 and when I asked them for my money back, they said they can’t do that. It is a scam!!! If you go into the Better Business Bureau and you’ll read several negative reports about them. Stay away from Wrench and Your Mechanic. Please pass the word!
The repair failed within 5 months
The repair failed within 5 months. The information about the repair, the mech, and my car's information was deleted from my account. Only the personal emails confirming payment, appointments, and review of the work remain. I don't know why the company scrubbed my info but that is not a way to instill trust in a 1 warranty on work that didn't work. No email returned, no calls answered.
Floyd the mechanic didn’t show up two…
Floyd the mechanic didn’t show up two times in a row. I waited two days for him to show up. Then he tried to upsell me on additional items NOT through Wrench. When I called Wrench directly they flat out didn’t care or offer to make it right. Terrible experience. I would NOT recommend this service. Use another company.
I was robbed!!!!!!
I was robbed! Literally robbed by one of the mechanics! Charged me for a job and did not do the job! And I still had to take my car to a shop to get fixed I paid almost 1000 dollars to replace a started when initially it only would have been 550 had I just got it towed to a shop! Literally charged me for a job he didn’t do and the company said it was legit charges I never got my money back!
Wrench made my car worse
I would not recommend using Wrench to my worst enemies. My car had a spark plug issue which is a relatively cheap fix. The mechanic Wrench sent got his tool stuck in the socket where the spark plug resides and could not get it out. He said he would return the next day with a solution and never came back. The mechanic stopped messaging me and ghosted me. I called Wrench multiple times over the course of a week asking for a solution and their only response was that they would "escalate it." I eventually had to get my car towed to the dealership where they spent 3 hours getting the tool unstuck. My final payment at the dealership was around $800 for a spark plug change due to the labor hours needed to remove the Wrench mechanic's tool. I have repeatedly tried to get a refund from Wrench but they have continued to be inaccessible and non responsive. I filed a complaint with the better business bureau and Wrench responded that my issue was resolved. It was not. The cherry on top of this miserable experience was when the Wrench mechanic that ghosted me reached out to me to try to retrieve his tool. If I could give this business negative stars I would.
The mechanic was TERRIBLE
The mechanic was TERRIBLE. I called to complain and the did absolutely nothing.
Don’t Count On Them
The appointment was set over a week in advance so they could find best qualified mechanic. Received cancellation from mechanic 8 minutes after 2 hour time window for started. Mechanic did not respond to request for quick rescheduling.
I was introduced to this company…
I was introduced to this company October 2023 and when I first work with them, it went great. The guy came in on time set the battery perfectly for my car didn’t work out, but that was a whole Nother issue but mechanic himself did the properly. Then after a year that same battery dies on me, which I hear that can’t happen at times, so I’m not putting the full blame on the mechanic or the company on that part however, when contacting them again to see if they can look into it I kindly asked if they can extend the warranty by one month Understood that but unfortunately, they weren’t able to assist in that matter or even offer any kind of discount for the warranty. I still decided to continue work with him and make a new appointment for have someone replaced the battery and instead what happened was I guess when the mechanic wasn’t able to get the parts they failed to let me know so instead of contacting me and keeping me Communication completely wasted my entire day while waiting for someone that was never going to come, and then I finally rescheduled with Them for another day for 4 PM and then they end up canceling that appointment and changing it to 930 am. I’m thankful that they were able to readjust and find a new mechanic however what they should have done is call me and let me know what was going on and communicate a different time when it’s good for me to meet with the mechanic to fix my car from 4 PM to a 9 AM appointment on a Monday is a change due to someone working I need to make sure that I have a set time and a set date with the mechanic so I can make sure I’m there at a proper time overall what I’m saying is that service your policies need to be looked at, but definitely your customer service Please your customer service team to be more communicative. I understand I’ve worked in customer service sometimes you don’t wanna talk to customers on the phone. I completely get that cause I used to hate it myself, but however, I was still sending an email explaining the situation and letting the customer know any of any changes just so they can properly Situate their own schedule. I’ve never felt so dismissed and the sad part is this is a great concept of a mobile mechanic, but you guys need to do better by treating your customers better and treating them as a priority because guess what we’re the reasons you have a company we’re giving you our business so if I’m providing money for a service, I expect that service to be done on the date that I set as an appointment , please do better.
“The service was terrible
“The service was terrible. The mechanic arrived with the wrong part, damaged my functioning drive belt, and then left, promising to return with a new one—but never came back. When I contacted Wrench customer care, they informed me that another technician wouldn’t be available for three days. Now, I’m stuck with no way to move my car and no immediate solution.”
They came to diagnostic told me what’s…
They came to diagnostic told me what’s wrong with it and then they were gonna contact me with the warranty as soon as it was approved something that it didn’t happen and when I was able to get a hold of them for them to come, they couldn’t take apart so I had to Take it to another place And when I had diagnosed recently, was not the problem, it was something else and they still charge me even they haven’t even done the job and they complete it as they have done the job something it didn’t happen.
Scamboogies
Awful scam they sent these 2 clowns over no tools..nothing. I had to ask for a diagnostic check for codes. They told me Oh it seems like its this but you need this test I get a quote and call to schedule only to be told Oh we can't do that but charged me 150.00 for basically nothing. I could have had a real mechanic spot tell me that for less. Don't use this service. If there was half star it would be that.
The mechanic showed up and forgot…
The mechanic showed up and forgot needed items to complete the work I scheduled. I am not totally sure my oil was actually changed, but I am sure nothing else was checked. The report I received stated that a dozen other items were inspected, but the work happened right in front of my house where I could monitor through our ring camera. I wont be using this mobile service again, the customer service number and email has had zero responses to my inquiries. Service - 2/5 Company Communication - 1/5
Exceptional Service, Convenience, and Value - Best Mechanic Experience Ever!
I had an incredible experience with Wrench Mobile Mechanic and highly recommend their service to anyone in need of car repairs. I was on a tight schedule with an upcoming work trip and couldn’t afford the 7-10 day wait that most local shops were quoting. Additionally, those shops wanted $149-$189 per hour just to diagnose the issue, plus the added hassle and cost of arranging a tow. While searching online, I came across Wrench Mobile Mechanic and decided to give them a try. Their website quoted a $150 flat fee for diagnostics, and best of all, the mechanic would come to me! They were also able to schedule me for the very next day. I was initially skeptical about whether they were equipped to work on my 2010 BMW, but my doubts quickly vanished. The mechanic arrived early and kept me updated every step of the way. He was a true professional—courteous, knowledgeable, and thorough. Not only did he diagnose the issue with my car accurately, but he also conducted a safety inspection, checking my wheels, tires, brakes, fluid levels, and for any leaks, all included in the flat diagnostic fee. After diagnosing the problem, he provided two repair options: using factory BMW parts or aftermarket parts, with a detailed quote for each. I appreciated the transparency and flexibility. The repair was completed quickly, and my car has been running perfectly since. This was hands-down the best experience I’ve ever had with a mechanic. The convenience, affordability, and professionalism were unmatched. I am now a loyal customer and will be contacting Wrench Mobile Mechanic for all my vehicle repair needs. Highly recommend!
Connor was very knowledgeable and very…
Connor was very knowledgeable and very respectful. My car has no more leak because he found the problem that was left by the dealership. I have a 2005 Infiniti FX with very low mileage . They changed the power steering hose . After it’s been replaced it was leaking. Took it back to the dealership and was told there’s another part that is leaking again. I did not believe them anymore and I decided to use this company because I had spark plugs replaced before. I’m so glad I made an appointment and very happy that Connor fixed it and yes no more leak. Thank you Connor .
They didn’t honor the appointment
I booked an appointment, they excepted the appointment. I waited 3 1/2 hours, and then they called me to tell me that the technician doesn’t come to where I live after they accepted the appointment. They gave me no option to rebook very disappointed.
Technicians showed up ahead of time and…
Technicians showed up ahead of time and then showed out in a good way getting things done within the hour Great service and quality work Thanks
WILL NEVER USE AGAIN AND WILL TELL ALL MY FRIENDS
I scheduled an appointment for Wednesday, 11/13/2024 on Saturday 11/9/2024, between 8-10 AM to fix my car and took time off work to be available. The day before, I received an email reminding me to be ready and that I’d get texts when my mechanic was on the way. But on the day, no one showed up, no texts, no updates. My account still showed Malik scheduled to come. When I called customer service, after a long hold, I was told they knew no one would be coming but left the appointment as-is because they hadn’t spoken to me directly when they supposedly called on 11/11 to inform me they would not be able to make the appointment. So they just left it on the calendar, knowing no one would show, and didn’t bother to notify me. The reason? "We called and couldn't speak with you." Ironically, right after I spoke with customer service, I immediately got a text confirming a cancellation—so their system could text me when it suited them. I’ll never use this service again.
Bait and switch company
Bait and switch company. I scheduled an appointment two weeks before and then the day before it they contacted me to tell me the price is nearly two thirds higher and I need to reschedule because the part won't be available for 3 days. I can understand when things come up during repair and additional parts or work is necessary but this was a last minute bait and switch - same part/same labor just 63% higher price. They could have contacted me anytime the past two weeks to explain the price difference or to reschedule but they waited until less than 24 hours before with no apologies or care for the customer whatsoever. Don't waste your time with this service.
DO NOT BOTHER
DO NOT BOTHER. The communication is terrible and I wish I read more reviews before booking. I booked an appointment with Luis last week. He had great reviews and I was so hopeful. On Monday he texted me and asked if I could reschedule for Tuesday. I could not. I asked off work Wednesday. Which I told him on Monday I couldn't reschedule then I asked if the Wednesday appointment was still good and I got no reply. My appointment time was approaching and I got a text right before my appointment saying my mechanic has canceled and is asking to reschedule the appointment for Friday. So I'm missing a full day of work. A full days pay, and I'm supposed to trust that this unreliable company is going to keep their word this time? The initial text they sent to cancel the same day within the same hour as my appointment said my mechanic attempted to reach out to me....yes he did and I responded. Why didn't he tell me Monday he's unable to do the appointment today? Terrible communication. Lucky enough I was able to find someone today that is actually reliable and is already looking at my car. They do not care about any inconvenience they cause to you. If you're able to contact anyone else please do it for your sake.