Wrench/YourMechanic

Charged for Services Not Rendered (and Rendered incorrectly)

Nearly 2 months ago I made the mistake of using this company. I had used Your Mechanic MANY times in the past, but since the merger with Wrench; the company has gone down hill faster than he Hindenburg. I was (twice) Charged for Services Not Rendered – No Refund Despite Multiple Promises I had two separate service appointments with Wrench, Inc., and both resulted in major issues that Wrench has refused to resolve. On December 4th, A service technician came to install a headlight on the passenger side; he installed it on the drivers side (Face Palm). I must be too patient, as I gave them another chance to come out; since they'd promised a refund to me for the initial appointment. I should have known better... On December 17, 2024 (Job #248740) – A different technician failed to complete the requested repair but still charged me $276.55. When confronted, he admitted it was an error and even called Wrench support in front of me to process a refund. However, despite multiple phone calls (6+) and emails (7+), I never received my refund. Wrench has demonstrated extremely poor customer service, dishonest billing practices, and a complete failure to take responsibility for their mistakes. I trusted Wrench to provide professional, at-home automotive services, but instead, I was fraudulently charged for work that was never completed. If you value your time and money, I highly recommend avoiding Wrench. I have now escalated this to Chase for a charge dispute, the Consumer Financial Protection Bureau (CFPB), and the Better Business Bureau (BBB). If Wrench does not take action, I will continue escalating. 📌 Summary: Two appointments, two failures, zero refunds. Technicians admitted to mistakes but Wrench refused to refund. Horrible customer service – no accountability. Escalating to Chase, CFPB, and BBB. I will update this review based on how Wrench handles the situation.

I have tried to reach out to the…

I have tried to reach out to the company on 4 different occasions after my mechanic came. It was a less than positive experience with the mechanic and instead of my blasting a negative review I tried to fix the issue by other means and nothing. My concerns with my vehicle was not even listened to. He was in more of a hurry to leave rather than take the time to figure out the issue, and for 10 minutes of time I was still expected to pay the $150. It was a bad experience

I was lied to by the mechanic David at…

I was lied to by the mechanic David at your mechanic. He told me the pulley for my tensioner belt was not removable therefore not fixable. It turned out to be a complete lie. I had my friend who is a mechanic remove it and fix the part. This company charged me 150$ for a diagnostic stating that I had to change the whole part out. The mechanic even offered to work under the table outside the company. I could not recommend this company now to anyone after going through this distrustful service and stress and time. I will never use their services again and you shouldn't either. SCAM

This company is disgusting

This company is disgusting! I had a mechanic come out to do a diagnostic on my car. Initially I was going through my warranty to get the service done, which was changing the starter. The mechanic convinced me that I could have my car done sooner if I paid him upfront and he could give me my money back on the back-end through my warranty. Not knowing that he isn’t supposed to do that, I agreed. He took apart my whole engine to change the starter. While doing this he broke parts of my car that wasn’t broke to begin with. He put my car back together incorrectly and gave me more problems than I started with. After contacting wrench about the matter, they refuse to help with this situation. They haven’t contacted me back and every time I call them they tell me that I can’t speak to a supervisor and that they’ll just put in a follow up request. It’s been 3 months since this incident and nothing has been done. It’s disgusting and their mechanics are scammers!

I have used Wrench for three services

I have used Wrench for three services. I’ve had the same mechanic each time and he did a fine job. My problem is that you cannot speak with someone in the United States, and my billing issues were not resolved even after sending an email. I was doubled charged for a service and I never received the discount that the website says you’ll get if you have work done by them due to their intial diagnosis.

The business is a SCAM

The business is a SCAM, I lost over $200.00 and nothing was fixed. When I called them back they said they don't do that kind of repair, to replace a Schrader valve, my A/C was leaking refrigerant. I found the leak after the Mechanic left with my own sniffer tool, he didn't bring one. Total rip-off scam. I could go into a lot more detail, but that's the short of the repair

Very Unprofessional

Very Unprofessional. Mechanic didn't show up Or call to say he wasn't coming. Customer service was horrible and all the people that answer the phones only tell you what they tell everyone. There was no consideration. My appointment was carelessly moved to the end of the mechanics schedule. They didn't offer any compensation for the inconvenience AND their so call "Hold" on my money is Still active, even though my services were canceled on THEIR behalf. I would Never recommend this company, I would Hate for someone to be in this situation I'm in. Car still down AND the money I paid for service, I Still don't have.

Professional Service

Quick, friendly service. Arrived on time and very professional. Will use this service again!

Left high and dry

Scheduled an appointment for service a week in advance. Two hours before the scheduled service time I received a text that, "due to unforeseen circumstances, your technician is unable to complete the service." This was very frustrating because now I still don't have a working car. Also, the company makes it very clear that if I was the one to cancel, I would be charged $150 dollars, but then they can cancel willy nilly leaving me out to dry with impunity. After my first call to customer service, the representative gave me a $25 dollar discount for my troubles and was going to find the next earliest appointment and call me back shortly. I never received a call back, and after an hour and a half I called again. After insisting to stay on the line this time and waiting about 10 minutes the representative said the next earliest appointment would be next weekend. I cannot go another week without my car so now I am left scrambling to find a company that will actually perform the work when scheduled. Company was unable to perform service as scheduled and unable to rectify the problem in a reasonable timeframe. Stay away!

Not good anymore

I used them for a couple of years. it used to be generally good except the description of one or two jobs wasn't clear so that I was not sure if they did it up to the standard. But their service seemed non-existent in my last 2 requests. During both occasions, I sent a request for quote. Then I never heard anything. I tried to reach out and even complained through their feedback link. Nothing! I suspect their company or at least the individual car owner part has fallen apart. Don't waste your time.

No show!!!!

I had a mechanic scheduled today from 111am-1pm. I called the company at 2.30pm and they said I can reschedule or they can get another mechanic out... I said but I have been waiting since 11am. No call, ne text from mechanic. Stay away from this dodgy company you will be charged and they won't arrive....

2006 Pathfinder camshaft position sensor

I had the camshaft position sensor replaced on a 2006 Nissan Pathfinder, the mechanic checked the fluids, and replaced the radiator cap and the overflow cap in the wrong places and resulted in my truck overheating, leaving me stuck on the freeway and resulting in multiple repairs needing to be done now at a cost of around 700 dollars. After multiple emails to Wrench.com, I still haven't gotten any response.

Worst service ever

Worst service ever! Rescheduled like two times and did not even have the parts and the mechanic was so rude😡 would not recommend this company.

Lack of accountability

A moment ago If I could give zero stars, I would.... Had an alternator replaced by this company one year and two weeks ago (conveniently out of warranty). A belt popped a couple of days ago. I replaced the belt myself. Went to start the vehicle and the belt was off again. I noticed that the pulley of the alternator was out of line with the other pulleys. Upon closer inspection, I saw that the bolt securing the bottom line of the alternator wasn't secured properly. Wrench/Your Mechanic wanted $170 for a diagnostic that did not go towards the labor. The alternator replacement was just short of $900.00. This was clearly their fault. Use at your own risk. I wouldn't refer them to someone I didn't like.

Waste of time and money

If I could give less than 1 star I would. The issue with my car was misdiagnosed. I spent over a thousand dollars based on their technicians diagnosis only for my car to still not start. I was then told to make another appointment which would cost more money. I took it elsewhere, the issue was diagnosed correctly and I paid less. When alerting wrench to the misdiagnosis, they tried to void the warranty on the part they installed because I took the car elsewhere. Did they really think I would continue to pay them money to guess at a problem they already didn’t fix. DO NOT USE THEM!!!

Great response and customer service

I have used this service a couple of…

I have used this service a couple of times. Both times the mechanic showed up within about an hour. Totally prepared and completed the jobs without incident or recall. I will use them again.

No show

I schedule a mechanic to show up and work my on my car and the guy never shows up. I canceled and get charged a $150 cancelation fee. If the guy doesn't show up, I should not get charged a $150 cancelation fee.

10/10 don't recommend

10/10 don't recommend. 1st appointment for diagnostic (11/30) went well, great communication from my technician, he showed up on time & told me what needed repaired, and explained everything clearly. Said he would order the part (told me where he would be ordering them from) and they sent me a quote. I made the appointment 2 weeks out from that day because of my work schedule & to make sure they would have time to get the parts in. Morning of the next appointment (12/16), hours before the appointment time, my card was charged (attempted to charge) for the full amount of the quoted estimate. I wasn't made aware ahead of time this would happen, so I wasn't prepared, but took care of it as soon as I could (still hours before appointment window). I called customer service to verify they received the money & I verified my appointment was still on as scheduled. I was told the technician could see the appointment on his dashboard & my appointment was still scheduled with no problems. Appointment window came & went and my technician was a no call/no show. I called to find out what was happening & was told they were unable to get in touch with the technician. I requested another appointment & was scheduled with a different technician for today (12/20). I called on 12/19 to verify the appointment & was told they would confirm with the technician & call me back. A few hours later, I received a call advising me they didn't have the parts needed for my repairs & to call back the following day to see if they were able to get the parts & if the technician would be coming. I did as requested, called today (12/20) before my scheduled appointment time, and was told once again they didn't have the parts needed for my car repairs. I let the person know I was extremely frustrated & requested a manager to contact me. Up until today, they still had a hold on my funds (it has now been released). This entire experience with them after the 1st visit, has been beyond frustrating. Horrible communication. Literally no communication from them unless I called to ask questions & even then, I was not given correct information. It took multiple calls, with very long hold times, just to get the little bit of information that I did get today.

Do not prepay for any services from…

Do not prepay for any services from YourMechanic. I pre-paid for services and called today for my account balance and they informed me that my credit expired. This was not a credit that was freely given from the company, this was my own money that I had entrusted with them to keep for my use at a later date.