Wrench/YourMechanic (yourmechanic.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
Be very careful when using this company. They charge for work that they don’t do and materials that they don’t provide.
Around 7/13/24 their mechanic came to my house to repair a power steering problem on my 1997 BMW. The mechanic came to my home, took about half an hour to inspect my car. He said that the power steering hose was broken and that someone from his company would call with a quote and schedule a repair date. Before any work was done I got a bill for work completed. They charged me $301.80. $130 Labor hours and $171.80 for 2 quarts of Power steering fluids. That’s $85.90 a quart. On Amazon a quart of power steering fluid cost around $10. Also, my 1997 BMW does not take power steering fluid, it uses Automatic transmission fluid.
When I called Wrench they check with the mechanic and admitted their error. They said they would refund my credit card $164.51 instead of the $171.80 that they charged me. It’s been about 4 months and nothing. I keep calling and they keep changing the date. I feel the only way I will get my refund is to shine a light on their practice.
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Chris Bonner · 2 reviews · Experienced 2024-11-06 ·
★★★★★
I booked with them 3 different times
I booked with them 3 different times. First time, they assigned it to a technician who was off on the day of my appointment. They didn’t call me until the day off. Second time, they didn’t have the part in stock. Called me the night before my appointment. And today, I got a call last night saying they found the part. Got a technician. Then my appointment time was 7:30-9:30. It’s 10am and still nothing. I called the company and was told that the mechanic wasn’t comfortable doing a water pump and I need to reschedule with a different tech.
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ivan johnson · 1 review · Experienced 2024-11-03 ·
★★★★★
Didn't even respond to my inquiry about…
Didn't even respond to my inquiry about my car full of shi😒
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Richard Macdonald · 1 review · Experienced 2024-11-02 ·
★★★★★
Mechanic was on time
Mechanic was on time. Knew what he was doing. And all around did a professional job!
I will recommend Wrench!
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Bullshit · 4 reviews · Experienced 2024-11-02 ·
★★★★★
Inconsiderate of time
The experience was ve had with Ivan Harvey is horrible he’s very inconsiderate of ones time on 2 different occasions I didn’t find out that he wasn’t going to show up until well after the appointment why are you even on the schedule if you don’t work on those days I’ve had him once before to come by on a warranty and I got no type of communication with him about what he found to be the problem and he didn’t submit what he found to be the problem I never want this guy to work on my car ever again
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Tyler Sigi · 2 reviews · Experienced 2024-10-29 ·
★★★★★
Got Rick as a mechanic
Got Rick as a mechanic, and he was basically the kind of mechanic you never want to have. His diagnostic was basically him telling me that everything was wrong with my car, and he could fix it for me "off the clock" and "without the company (wrench)" knowing.
He wanted to charge me 2000$ for repairs. I told him no.
Despite supposedly EVERYTHING being wrong with my car, when he put in the diagnostic report he said that everything is fine.
I would recommend others to not use this service, based on this experience. And wonder if I should be getting a refund, actually.
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Alecia Jackson · 1 review · Experienced 2024-10-30 ·
★★★★★
Buyers beware—I don’t recommend this…
Buyers beware—I don’t recommend this company for any repairs. I had my starter replaced in February 2024 for $700, and by October, it’s already gone out. Worse, I haven’t been able to reach anyone for a claim or replacement. Their listed claims number is either disconnected or unreachable, and customer service is unhelpful, acting like they can’t connect me to anyone who can resolve this. Even ‘higher-ups’ supposedly only respond by email, if at all. This company seems like a scam, selling used parts and avoiding accountability. Save yourself the headache—avoid this place!
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John Hurskainen · 1 review · Experienced 2024-10-28 ·
★★★★★
It took 3 calls AND 2 emails
It took 3 calls, 2 emails that started 08/29/2024 and a month to get someone to come check for a warranty issue on my A/C that was installed 02/29/2024. Now 4 cancellations, 1 no show and its been another month and my car is still not fixed. I believe things are not good at Wrench/YourMechanic. Customer service response has been HORRIBLE, technicians don't seem well trained and I completely certain that the company is or should go out of business. People have given you thousands of dollars and they get treated like trash. Just disappointing....
I am having an issue and send in an email and have called and no one is addressing my issue.
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Ryan Hlawek · 1 review · Experienced 2024-10-18 ·
★★★★★
What an absolute joke
What an absolute joke. Our first mechanic after confirming our appointment on Friday, did not show up at all. After spending an hour and a half attempting to get ahold of someone at customer service, was told that they may be able to reschedule. The second mechanic showed up late on Saturday, spent 5 minutes looking at the car and decided to cancel the appointment as he couldn’t fix what was needed (we told him the issue, and how to access the hood latch from the exterior of the vehicle.) A complaint was lodged and we were told that we were not eligible for a refund as the diagnostic was performed (even though it wasn’t, and the cover for the latch release was removed and never put back by the technician.) Save your money, sanity, and time by finding a reputable local mechanic that will actually solve the issue with the money they’ve been given.
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Allan · 2 reviews · Experienced 2024-10-22 ·
★★★★★
Absolute Trash
I made an appointment to get my alternator replaced and it was between 8:30 to 10:30. The mechanic "Rick" never arrived, never sent a message and never contacted me. I reached out to customer service and spoke with "John" he informed me that he would call "Rick" and get back to me within ten minutes. Ten minutes passed and no callback. I called the customer service line again, informed the new agent what happened, and the new agent asked me to reschedule. I saw the reviews on here already and figured out what was going to happen. I told him that I wanted to cancel and not be charged the 150$ fee since there was no service and nobody showed up or even reached out to me. He said that he could do that, so I asked him to provide me that information via email in writing in case I end up needing it. He didn't send me one directly, but I did see that the service cancellation notice that I was sent after he cancelled clearly stated that I "haven't been charged a cancellation fee since I cancelled the service early enough." I think the only difference between me and the other people that experienced this same issue is that I had time to call customer service multiple times. If you wait more than a few minutes they will charge you. I also called them at 10:20 (ten minutes before the appointment window ended) and that was documented. When it comes to dealing with sketchy companies its best to get everything in writing for your own protection. I will be checking very religiously to make sure my money goes right back to my account, and if it doesn't I will do my best to make it their problem.
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Briar Gandy · 1 review · Experienced 2024-10-18 ·
★★★★★
only mechanics' time is precious apparently
I was scheduled for an appointment at 8a today, it is now 4:22p and I have yet to receive any communication from anyone as to why no mechanic arrived. I called the customer service number multiple times, each time I waited on hold for 20 minutes and then was disconnected. I have put a hold on my card, as if I wanted to reschedule or cancel said no-call/no-show appointment, I would be charged $150!
I was referred to them by my warranty provider. I have a 7 day window for my repairs to be reviewed/covered. I set an appointment hours after delivery and have been getting the run around. I took off work TWO DAYS to be available for my appointments no one showed up nor called to cancel. They simply did not come. They took my credit card information because There is a $150 cancellation fee if I don’t make my appointment. I’ve now been trying to speak with someone for 2 hours(day 3) to no success. I hold and after 20mins the call disconnects. I’m going to have to return the vehicle because I can’t get it reviewed. This is insanely frustrating.
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Tim C. · 1 review · Experienced 2024-10-18 ·
★★★★★
DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE! IT'S A SCAM! I had an appointment for yesterday, and no one showed up called, or emailed. I called 2 hours after the window closed, and then they said to reschedule today! Guess what Day 2, no one showed up! Then when I called now they wanted to charge me the $150 to Cancel! DO NOT USE THIS SERVICDE! IT'S A SCAM!
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Mark Weihe · 1 review · Experienced 2024-10-14 ·
★★★★★
installer showed up with wrong parts…
installer showed up with wrong parts blamed for the erro and then charged me $1002 on order quoted @ $838 then left after reinstalling the damaged part
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Mark Perez · 3 reviews · Experienced 2024-10-07 ·
★★★★★
What a Joke
What a Joke
Scheduled my appointment 9/25 - rescheduled 4 times - charged additional fees twice for parts/workload - Was told the cancellation would be fine and immeaditly hung up stating there wouldn't need to be refund yet I paid money already. Sent and email with no response, called them and no response. Horrible business.
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Damon Carter · 3 reviews · Experienced 2024-10-02 ·
★★★★★
Horrible Service
They scheduled my appointment twice and canceled both times. The first time it was a no-call/no-show. I called and waited 45 minutes on hold with no response. They then called me later apologizing for the cancellation and offered to reschedule. We rescheduled for the next day. This time, they sent me a cancellation confirmation email saying that I'm the one who canceled the appointment. I didn't cancel anything! Again I called to complain. This time they didn't pick up the phone. It's safe to say that the best course of action is to go to a mechanic shop...or find a competent mobile mechanic service.
Coming to your home to do repairs makes life easier.
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Josiah Jones · 1 review · Experienced 2024-09-15 ·
★★★★★
Scammed and Disrespected
I used this Wrench DBA YourMechanic to get my car repaired on 9/14/2024 they misdiagnosed my vehicle. My concern was that my car was loud and making a knocking noise whenever I accelerated. The mechanic looked at the car and said it was a pulley on the engine and the belt needed to be changed. I paid $150 for this diagnostic and had complete faith that the mechanic was knowledgeable. The mechanic sent me a quote through the YourMechanic app, which cost $475. I agreed to the price, and the appoint was for Monday, 9/16/2024. That Monday comes, and he has the parts and completes the repair. He then told me that the sound was still happening, and that it’s my A/C compressor, and that he had misdiagnosed it.
I was really frustrated by this as he told me they would have to send me another quote and could do a warranty repair. He seemed antsy at this point because he knew he had messed up. I called the company, and they send another mechanic out for a warranty repair that cost me another $150. I was told I would receive this money back if the mechanic confirmed the problem, and indeed, the other mechanic said it was my A/C compressor, and the parts he changed were not needed. I never received my $150 back. I spoke to different reps and was told the repair would be $1300, and since the parts that weren’t needed were installed, they couldn’t give me a free repair. But they can take $100 off. I steadily kept telling the rep that this was wrong and that I shouldn’t have paid for parts to be installed that I didn’t need, and they hung the phone up in my face multiple times. They refused to give me credit for the repair that was not required or refund me. They are not trying to fix the problem or admit guilt of their mechanic. I feel taken advantage of, disrespected, and outright scammed.
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Jimmy Rodriguez · 5 reviews · Experienced 2024-08-28 ·
★★★★★
False Refund Promise
YourMechanic.com failed to transfer and read my note instructing them that my key was in the visor over the drivers side. The mechanic not receiving this instruction tried contacting me while I was at work and couldn't answer the call. They canceled the appointment and charged me a $150 cancellation fee.
I spoke to a representative that found that note and clearly said a refund would be issued. He claimed it would take 7-10 business days for the refund to show up. That was on August the 27th 2024. I called back again on September the 24th asking why I hadn't received that refund. That representative said it was still under review and had been escalated.
I asked to speak with a supervisor and was placed on hold for several minutes. He then came back and said no supervisor was available. I will hand this case over to my attorney's and make sure this experience goes viral to alert others of their criminal and unethical business tactics.
