Yoycol is an innovative Print On Demand (POD) service provider with the fulfillment center located in China, dedicated to discovering novel and creative products made for customization. Yoycol doesn't come with any monthly or upfront fee, or minimum order requirement.Ecommerce integrations with Shopify, WooCommerce, Etsy and Big commerce(coming soon).
Written by the business, not verified by us.
Is Yoycol legit?
Yoycol (yoycol.com) has a 4.2 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly support team, noting that responses are always exceptionally fast, professional, and reliable when handling various order questions. People also truly appreciate the massive product selection and the consistently great overall quality of the items available in the expansive catalog.
However, some customers also noted frustrating issues with poor print quality, inaccurate mockups, and unexpected sizing discrepancies on certain custom garments. Reviewers mentioned that resolving these specific product problems can sometimes take weeks of tedious back and forth communication with the support agents.
Auto-generated from all reviews of this business. For reference only.
I have ordered 2 times from this company. The first order was built wrong so I contacted them and they sent a replacement but the arm were still backwards. I decided to go ahead and give it another shot with a design that would work even if it was reversed. I have checked my status on the order and it was apparently ready to ship but I didn’t receive a tracking number so I contacted them and was told that the packages weight was wrong the first time so they had to get a new number. Once I received the number I checked to see ETA and come to find out there is absolutely no information for that number. It has no information and is invalid. I contacted them again and was sent a computer generated label as proof of a label. It has been over 10 days and I still have no information on the number or very expensive package. I have attempted to contact them on multiple occasions and now they are not even answering me. Please use caution before spending any money with this company!!!
Reply from Yoycol2022-11-16
Hello from the support team of Yoycol,
Thank you for your feedback. We're sorry to hear that you haven't had the best experience with us. Could you please provide your order number or email account? We would like to find out more about what happened and hopefully improve your experience. We would appreciate it if you could reach out to us directly via [email protected].
Thank you!
One star for delivery.. there is a reason prices are low!
I have used tshirt vendors for the past 10 years and although Yoycol's prices were very competitive, I can see why. the printed material for the "test" tshirt I ordered was spandex and polyester, when it clearly said cotton would be used.. the material looks cheap and poorly made. I guess I gave one star because it arrived within 5 days, but keeping my business here in the States with overpriced vendors haha, I rather pay extra but have peace of mind when selling items on my store.
Reply from Yoycol2022-11-16
Hello from the support team of Yoycol,
Thank you for your feedback. We're sorry to hear that you haven't had the best experience with us. Could you please provide your order number or email account? We would like to find out more about what happened and hopefully improve your experience. We would appreciate it if you could reach out to us directly via [email protected]. Thank you!
I had written a bad review before, they had said they would be better so I removed it because I am not trying to be mean but they just continue the same headache. I have spent thousands of dollars with this company and I accidentally ordered the wrong three tanks at about $10 each. I canceled and messaged them within the hour everywhere I could, on their website and through Facebook. I had so little trust in them I opened a Paypal dispute on these transactions because I knew they were going to say - it's too late we already made them which is what they did. They were closed and didn't get the message in time. If your factory is open, then you need to be open. It's not that difficult! Then they lied to me and said if I closed the Paypal dispute they would refund me. I was so stupid that I believed them and closed the disputes to be nice because I know those count against their company. I care more about their big company then do more about my small Etsy store, my only way of making a living right now. Then once I changed the disputes, they changed the terms of the refund and then did not even refund at all!! I am an easy going person but never do I get so upset as when trying to resolve a problem with them. It is a waste of time and energy. And you end up reexplaining the same problem over and over again to a different operator as they will try to make you wait until their is a shift change and somebody different. Yoycol, please stop telling lies to your customers and think they won't notice. Its obvious where you try to cover up stuff so you don't have to refund and now you are ignoring me and refusing to refund. I should have left my Paypal case open and I would have been fully refunded by now - you are charging me for stuff I have told you from the beginning to cancel and not to ship, you haven't even refunded my shipping or what you promised. I don't have this kind of time to waste and shameful behavior. The amount of negative feedback, lost profit and customers, this company has cost me... I can understand mistakes made, I can't refusal to accept responsibility and blaming your customers.
Additionally, now they are archiving all my t-shirt designs, over 60 of them and I have to do them all over again. That's so convenient.
Reply from Yoycol2022-11-16
Hello from the support team of Yoycol,
Thank you for your feedback. We're sorry to hear that you haven't had the best experience with us. Could you please provide your order number or email account? We would like to find out more about what happened and hopefully improve your experience. We would appreciate it if you could reach out to us directly via [email protected]. Thank you!
Problems 4 orders in a row.
Even after a lot of communication with them, my latest order isn't even in production 10 days after I paid for shipping which guaranteed ** delivery in 10 days from purchase. Terrible service.
First order everything come on the wrong materials. Almost never is the material as described. Even if it says cotton, it will be this weird synthetic material.. for my use case this largely is acceptable, though for most people it would not be.
Order issues include:
Wrong materials (almost always not as advertised)
Printing in the wrong place
Delayed production even if you pay for quick shipping
Garments are much longer or shorter than advertised.
Poor customer service
It is a shame because the platform is easily the best platform available but they do not care about quality control at all. They take your money and ship you what ever they have. It is impossible to build a brand using Yoycol. I would love for the CEO to reach out to me to help them understand this is costing THEM millions in lost revenue.
Oh, reached out to customer service and had to fight for a refund on products which were not wearable because they were so long. Way over advertised length (4 inches too long).
Print quality is good, Yoycol could be amazing, but truly they really do not care and their customer service is terrible.
Yoycol, when you read this.. do better. Then we can all make more money and have much much happier customers because people don't want the wrong print on the wrong products.
Reply from Yoycol2022-05-09
Dear user, thank you for your feedback.
Could you please your order number or email account?
Or you can provide the photos of the defected products. We will check how the products are not satisfying.
Please contact us at [email protected]
Your opinion matters!
I've been having a great time with this website designing a lot of clothes for my new brand ZASHIEZ but I just got locked out of it and I have not found a way to get back in. It's asking me for a verification code but I don't have one. Yoycol if you're reading this please help me
Reply from Yoycol2022-04-20
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.
It has fixed now ,please try it again. we truly hope that everything is running as expected now.
I've place an order of 2 packages 1 month ago, and have not received one as of yet. customer service is a robot.
Reply from Yoycol2022-04-02
Hello from support team of Yoycol,
Thank you for your purchase and taking the time to write a review.
Customer's review is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
We are really sorry to cause such inconvenience and we understand your feeling of waiting. But would you mind offering your Yoycol order number first? Therefore we can help to check the status of the order and try our best to help you. Our team is always here for assistance.
Best regards!
Yoycol Support Team
No customer focus! I made an order on 27 Jan, but on 10 Feb the item had still not been processed. When I contacted Yoycol to ask why it is taking so long, they advised they were on vacation but they did not inform me of this when I placed order. My customer was not happy and on the 15 Feb asked to cancel the item and asked for a refund. When I asked Yoycol to cancel, they advised me that the order had been shipped and there was nothing they could do. I only noticed afterward that the item had not been shiupped until the 18 February, if they didn't lie to me I could have at least had the item delivered to my address instead but I had to refund my customer, as the item was taking too long, but Yoycol delivered the item to my customer, because they lied and said the item was shipped when it was not, and did not refund me. I have also had another bad experience after so I will not be using Yoycol again!!! Avoid this Company, they are not reliable and do not care about thier customers, just want your money!!!
Reply from Yoycol2022-11-16
Hello from the Yoycol support team.
Customer reviews are important to us and we value your response. All responses will be used to further improve our service and product quality.
Thank you for your purchase and for taking the time to write a review.
First of all, we are very sorry that you are experiencing these issues. Thank you for taking the time to provide this feedback, we appreciate it as it helps us to provide better service to you and all of our customers.
We have a refund policy if an item has not been shipped for a long time or if the logistics have not been updated. If you encounter this issue, please contact the Yoycol support team to resolve it for you.
Customer reviews are important to us and we value your response. We will do our best to meet your needs and continue to work on enhancing our logistics services and quality of goods.
Thank you for your support of Yoycol!
Honestly I wish I could give zero stars, and I haven't even received a single product from them. I placed a time-sensitive order and was hoping to change the quantity of the order so I did not have to pay for shipping twice. I kept running into dead ends trying to reach customer service and finally received a response via email (their live chat was down, servers were down, a number or excuses). The email told me that there was no way to change the quantity (which is fine, it was my mistake) but then they told me that they cancelled my order for me and I would be receiving "coupons" to buy more products. I never received this coupon and never asked for them to cancel my order. I wanted a refund and was told "no...coupons".
As soon as I made this request I have been unable to place the new order and am being told the servers are down, and their company is on holiday for the next month. I was told I should check in then. I have never seen such horrendous customer service. Judging by the reviews on this website I'm not the only one. But they do seem to have plenty of time and staff to respond to each and every review, so I look forward to your unhelpful response.
Reply from Yoycol2022-02-08
Hello from support team of Yoycol,
Thanks for consulting us today.
Sorry for the misunderstanding caused. We could offer the refund for this order. We thought you would place the order again and it would be much more convenient to use the same amount coupon to place another order for free products.
If you choose to receive refund , it would take some working days. Thank you for your understanding and support.
If you have any question pls feel free to contact us.
Please follow us on Facebook: Yoycol Support Team. (https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Have a nice day!
Best regards!
Yoycol Support Team
Never using this company again. We ordered over a thousand dollars worth of clothing. It was delivered incorrectly and yoycol is blaming ME and refuses to reproduce the package that was lost. Their customer service is absolutely horrible and there is no way to speak directly to a person so it’s been weeks of emails trying to prove the package was never delivered and getting nowhere. Don’t use this company they totally screwed us.
Reply from Yoycol2022-01-19
Dear user, sorry for the inconvenience caused.
We are NOT blaming anyone for this unfortunate case. We can provide the proof of the package WAS shipped to the address you provide and DHL's delivery record.
We have been replying to all your emails and we are not ignoring this. Our customer service team have been working for days to contact the logistics track the package for you.
If you have a monitor on the front door please check the record about the package delivery. Or you can contact DHL directly about how this delivery failed.
It is suggested to report this theft case to the local POLICE department if you still can't track the package.
We'll keep tracking this for you and see this to an end. Please keep contacting us if you have any problems.
I have been using this POD supplier for a little over a month and decided to randomly test one of their tops, the furry women's hoodie. I have a 43in bust measurement and their size chart shows that a 3XL is a 48in bust, so I ordered a 3XL. There should have been plenty of room, however, this top was so tight on me, I could barely breathe in it; it was a good 5 inches too small. They argued with me back and forth through email that their bust measurements are at the armpit line, not the natural bustline. What tailor measures a bust line at the armpit line? This is not a tailoring standard, to say the least. Even measured incorrectly at the armpit line, the item was still 2 inches too small, even with their variation of 1 inch allowed. They still argued and defended their size chart. I charged back on my paypal, however, they require that I return a custom POD item to them in order to issue the refund. A custom POD top they cannot re-use. This appears to be a method to deter refunds because of the customs paperwork can be difficult to get through for first timers and the cost of the return being my responsibility. The charge to return to China through a trackable USPS is over $60, the item I paid for was $47, because I paid for DHL fast shipping. Nonetheless, I will still be returning the item and writing off the shipping amount if they do not make this right. I will recover the cost in my taxes, no money off my back as this will NOT deter me from getting a refund on a poorly sized product. This goes to show that they will not honor their return policy found at their website. I sent them almost $2,000 in sales the first month I used them, now I am getting returns and having to issue refunds to my customers on this very same hoodie all because of sizing issues, go figure. I have taken down every item I designed on their POD app from my 5 shopify stores and 4 Etsy shops. Yoycol does bad business, they cut corners by using as little fabric as possible to keep their costs cheap and make it nearly impossible to return items for refunds without incurring heavy costs on our end. NOT GOOD BUSINESS and definitely not a way to establish any kind of good working business relationship with your customers. Yes, we are your customers, but not anymore. I have at least a dozen other POD vendors that are reliable and true to their size charts.
Reply from Yoycol2021-12-21
Dear Candy,
Yoycol products fit real human modelling using data from Europe and America . The size charts are built upon universal international size system. Furthermore, we are providing the garment lectures for you to learn more about garment measuring methods. The lectures are also available on Youtube, please check like https://www.youtube.com/watch?v=JJNMo8eVm9E for more! We are sorry for the loss due to the divergence in your size selection . As a long-time partner, Yoycol stand with you and bear with you of your loss. Yoycol will devote to POD industry at our best efforts. We expect a better tomorrow together with all of our customers. The Customer Support Team will always serve you faithfully. we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Yoycol Support Team
THEY DONT CHANGE SIZES UPON REQUEST NO MATTER HOW SOON YOU ALERT THEM
I requested a size change as soon as I placed the order when I noticed I hadn’t chosen the correct size. Literally less than an hour after ordering I sent the email. To only have support get back to me 2 days later AFTER I had to message again on the website to ask if they were able to change it and that’s when they got back to me saying production already started and couldn’t change the size. YET had they paid attention to my email THERE WAS PLENTY OF TIME.
2. I messaged support again because I didn’t receive any updates after 9 days of it saying production finished. Come to find out they stalled my order at the factory because they didn’t know if I still wanted it. Like what sense does that make? If you don’t know if I want it REFUND ME or GIVE ME A NOTICE…. AGAIN I had to message them to find out what was going on. First they said it was out for delivery in Atlanta… yet I live in Massachusetts…. Then the next day was when they said it was at the factory. When requested the refund they said they’d only refund me the shipping, LIKE WTH?Then support had the NERVE to say I needed to pay attention to my emails. I NEVER RECEIVED ANYTHING HOW CAN I PAY ATTENTION TO AN EMAIL I NEVER RECEIVED? I ordered 11/12/2021. I messaged them this past Monday and today 12/04 my order says it STILL AWAITING SHIPMENT. This was my first time ordering and this is just a terrible experience.
If you don’t message them, they won’t give you any updates on your order.
Reply from Yoycol2021-12-07
Thank you for your feedback. We're sorry to hear that our services didn't meet your expectations. As we are located in China, there might be response delay due to time difference.
However, we understand that it can be very frustrating when you requested for size change yet it has already been in production as of the time our customer support read your message. But we are thinking of starting shifts dealing with customer inqueries so that cases like yours won't happen again and again, we are truely sorry for all the inconvenience caused.
We hope we can improve your experience moving forward!
If you are considering using Yoycol,.... reconsider. re considering using…
If you are considering using Yoycol,.... reconsider. For every one order they process quick..... your next 10 orders , will take 3 times as long to ship or just disappear all together. Other times, you'll get a notification, "shipping info created" ..... then nothing. No updates. No shipping. Your product(s) will never get delivered. And if you request help from customer service.... good luck getting an answer. You'll either get a generic, nonsensical response having zero to do with why you actually contacted them or, they'll play the blame game. “Our system glitched”. “It overheated”. “Government regulations”. “Floods”..... and on and on: Dancing around actually helping you with a resolution. I've heard it all from them.
Once, A Yoycol rep passed the blame to the carrier (even though on my dashboard on the Yoycol site, it said, item was still in their possession).....In desperation, I even tried to contact the carrier, who... also NEVER responded.
It got so bad last month, I contacted Yoycol to tell them to find my item or issue a refund because I was done with them and that I would be finding other vendors.
Afterwhich a rep responded and stated, "Give Yoycol another chance, it would never happen again". ..... and BOOM, it's happening again RIGHT NOW.
I've had to issue refunds. I've gotten bad feedback and reviews on platforms I sell. I can't even tell you how much money trusting Yoycol has cost me. Once they take your money, Yoycol does not appear to care
If you have other options DO NOT, DO NOT, DO NOT use Yoycol.
Reply from Yoycol2021-12-07
Thanks for sharing your feedback! We are truly sorry to hear that your experience using our services hasn't been the best!
I was unable to locate you, but would love to gather more information on your experience to see where we could make some improvements! Please provide information on your experience with our services by sending details to [email protected], we would appreciate hearing from you.
Pros: They do some really trendy clothing products which nobody else is doing. Also, it looks like the cotton range are a really good bet so far. Their design tool is really helpful - still easy to screw up but it works best if you upload your images at their actual size (fix your images then re-upload for best results).
Cons: quality is hit and miss, different product lines are better/worse quality - always order samples! Even on the good stuff, there are occasional glitches (printed outlines showing in seams, or thread ends not cut.)
Experience: I ordered a stack of different product samples from a number of different lines in two different orders - production time was about a week (one of the orders took ten days to be picked up by the courier - might be the courier's fault). Of 12 products so far, 3 product lines used a fabric type that wasn't up to par for the product; two had print glitches due to artwork scaling introducing extra pixels/kinks in straight lines; on one, the stitching behind the sleeves started to come apart after being test-worn for two hours; one had bits of white where the ink wasn't printed properly; the rest were fine, the colours printed well, the designs were clear and stitching was okay.
Low prices, quality is pretty ordinary. I'd rather they bumped up the price a few dollars if it would improve their quality reliably, and I hope they introduce more cotton/natural fibre products as they are much easier to sell
Reply from Yoycol2021-09-26
Hey Alison,
Thank you very much for taking the time to leave a detailed review. We are continuously working on improving our quality.
Please know that if you ever encounter any issues, please check in with our support team and we will do our best to resolve the situation.
If you ever have any suggestions or recommendations, please don't hesitate to reach out to us via [email protected]
Thank you!
Absolutely horrid experience. They declined my methods of payment 5+ times, despite there being nothing wrong with them. Then when I finally got it to work, I realized that in the hassle to pay my selected sizes had reverted back to what I didn't want. Seconds after I placed the order, I contacted support and asked them to either change the sizes of the order or give me a full refund. They denied both and took days to email be back. I would give 0 stars if I could.
Reply from Yoycol2021-09-26
Hi Cindy,
Thank you for your feedback. We're so sorry to hear that you haven't had the best experience with us. We haven't been able to locate you and would appreciate it if you could reach out to us directly via [email protected]
Thank you so much.
Horrible company. The system glitches a lot. I ordered something and it took way to long to arrive and when it did, the system had glitched to the small settings on everything. When I contacted customer services, they were rude and not at all helpful and would not exchange the items for the correct side, even though their system glitched. Save your time, save your money and do not expose your customers to them. HOrrIBLE...
Reply from Yoycol2021-09-26
Hi there!
Thank you for your review! We're very sorry about your unpleasant experience. We definitely want you to have the best experience with our website and services in general. We genuinely hope we can improve it moving forward.
We're sorry to hear that it took this long for the order to be delivered.
Please reach out to us via [email protected] with some details on your experience, we will help you solve this as diligently as possible.
Hope to hear from you soon!
Bad customer service, lack of communication, disrespectful.
I had few bad time with them but the worst is 1. Delivered the bad product, redo the product but different than provided design and then blamed on customer.
2.Customer paid for expedited shipping, they can’t do it but they let customer know only after they ship the product out. So the product can’t use because customers want it on time.
1 star is still a lot to give.
Reply from Yoycol2021-09-26
Hi Jen,
Thank you for your feedback. We're sorry to hear that you haven't had the best experience with us. We would like to find out more about what happened and hopefully improve your experience. We would appreciate it if you could reach out to us directly via [email protected]. Thank you!
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