aeropost 回复2026-04-17Hello Alana,
We are very sorry to hear that your item did not arrive in the condition you expected. We completely understand the frustration this causes, as our goal at Aeropost is for you to always receive your purchases in perfect condition.
We truly appreciate you sharing this feedback with us, as it helps us investigate what went wrong and improve our handling processes.
To provide you with a solution as soon as possible, we invite you to contact us through any of the following channels:
Live Chat: ➡ https://bit.ly/3QnCbjH 📱
Email: [email protected] 📧
Please keep in mind that to process your claim correctly, there is a period of 10 business days from the package's arrival (whether at a counter, locker, or local delivery). We are ready to help you resolve this!
Kind regards,
aeropost customer experience