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aeropost

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201 条评价

4.2201 条评价
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关于 aeropost

数据更新
网站
aeropost.com
分类
商业服务
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
100%(31/31 条)
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商家自述

我们的宗旨:通过连接全球市场来增强我们的社区能力。我们是一家致力于创新跨境物流体验的物流技术公司。 Aeropost 是拉丁美洲和加勒比市场的知名参与者,为数百万消费者、企业、零售商和市场的跨境物流需求提供支持。

以上内容由商家自行提供,未经平台核实。

aeropost靠谱吗?

aeropost(aeropost.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 201 条用户评价,属于商业服务分类,口碑良好。79% 的评价为 4 星及以上,12% 为 1 星;商家回复了 100% 的差评;评价主要围绕价格、客户服务。数据最后更新于 2026-08-11。

评价综述

AI 生成

评论者对这家公司的体验非常好。客户经常称赞敬业的员工在每次访问办公室时都非常乐于助人、热情且有礼貌。消费者还深深赞赏其超快的交货时间、流畅的物流系统和清晰的跟踪更新,使海外运输完全无缝。 然而,一些客户也指出,运费、清关费和额外服务费有时会感觉很贵。一些审阅者在尝试通过客户支持解决问题时遇到了令人沮丧的沟通挑战、延迟响应或无益的员工互动。此外,一些用户报告当地包裹取件安排偶尔会出现延误或轻微不便。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

您可以轻松追踪您的包裹...

您可以在领取包裹时轻松追踪您的包裹,服务一流且快速

aeropost 回复2026-04-10

Hello Suzette! Thank you very much for taking the time to share your experience. We’re glad to know that we are meeting your expectations and making your shopping process easier. We’re also delighted to hear that our app has been helpful and has enhanced your online shopping experience. Best regards! aeropost customer experience

了不起的公司!

了不起的公司!服务好,服务好!与之配合的应用程序也非常好且准确!库拉索岛上的其他公司可以作为例子! 10/10

aeropost 回复2026-04-10

Hello Zairo! Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are enjoying our service and that our app has been a helpful and accurate tool for your shipments. Your satisfaction is our greatest reward. If there is anything else you need, remember we are always here to help! Kind regards! aeropost customer experience.

代表在门口迎接我

代表在门口迎接我,调出我的信息,我进出不到 5 分钟。 热情、热情、专业、友好。 一个小问题是停车,但代表向我保证她会与保安交谈。

aeropost 回复2026-04-10

Hello Ezobel! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, aeropost customer experience

及时更新跟踪

及时更新跟踪、灵活的支付方式、一次最终费用而不是一系列支付。

aeropost 回复2026-04-08

Hello Barry! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience

专业的服务方式。

专业的服务方式。 出于某种原因,我对我把包裹搬到车上的帮助感到惊讶。惊人的。

aeropost 回复2026-04-09

Hello Cheryl! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, aeropost customer experience

我还没有收到我的包裹

我还没有收到我的包裹。自三月初以来,我一直试图给你们在阿鲁巴岛的当地办事处打电话,但没人接电话。我还了解到,自 3 月 31 日起,您的前当地代理人不再代表您。我想知道我的订单怎么了。

aeropost 回复2026-04-09

Hello Robert, We sincerely apologize for the inconveniences you have experienced with your packages. We would like to inform you that our operations in Aruba officially closed on March 31st. However, we want to ensure you get the assistance you need. Please contact our specialized team to discuss the available options for your packages currently held in Miami. You can reach us through the following email: [email protected]. Our team is ready to help you resolve this situation as quickly as possible. Thank you for your patience and for bringing this to our attention. Cordially, aeropost customer experience.

很棒的服务

我很快就明白了。信息是通过 Whatsapp 提供的,这使得这很容易。接机也很快。

aeropost 回复2026-04-07

Hello Glennfor! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience

订购我的物品并在…上收到它

订购我的物品并按时收到

aeropost 回复2026-04-07

Hello Timaeus! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! aeropost customer experience

购物很容易。

购物很容易。 买了船就忘了吧。 它会直接送到您家。

aeropost 回复2026-04-06

Hello Prisga! Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to. We are here for you! - aeropost Team.

这家公司总是做一切......

这家公司总是做对了一切,太糟糕了,他们要终止​​在阿鲁巴的业务。

aeropost 回复2026-04-01

Hello Sigmund! Thank you so much for your kind words and for trusting us throughout your experience with our service. It truly means a lot to know that we were able to meet your expectations. We understand how disappointing this news may be, and we sincerely appreciate your support over time. If there’s anything we can assist you, please don’t hesitate to reach out, we’ll be more than happy to help. Best regards, - aeropost Team.

很棒的客户服务!

aeropost 回复2026-04-01

Hello Suzanne! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, - aeropost Team.

清包时间过长

与其他公司相比,你们确实需要很长时间才能清理包裹

aeropost 回复2026-03-31

Hello Mahesh, We sincerely regret the experiences you’ve had with our service and truly appreciate you sharing your feedback on Trustpilot. Your input is very valuable to us, as it helps identify areas where we can improve, and we are committed to using it to enhance the quality of our service. At present, the local customs office in Trinidad has been experiencing delays in the clearance and release of packages, which unfortunately are beyond our control. While we always request the highest possible priority for processing our shipments, understanding how important it is for you to receive your purchases on time, these timeframes ultimately depend on customs procedures. We truly appreciate your patience and understanding as we continue working on improvements. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly. Cordially, - aeropost Team.

糟糕的客户服务

美好的一天, 我想正式对 Aeropost 最近的经历提出担忧。 我的供应商错误地将六个盒子寄给了 Aeropost,你们的团队花了近一周的时间才找到它们。这次延误使我无法及时取回货件并通过 DHL 转发,以满足客户的截止日期。不幸的是,结果我无法履行对客户的承诺。 此外,我必须强调有关收货区客户服务的问题。我的快递员报告说,值班的工作人员不专业而且不屑一顾,说他有很多顾客要照顾,他必须等待——尽管当时没有其他人在场。 这段经历既令人失望,又对我的业务运营造成损害。我谨请您在内部审查此事,因为及时的处理和专业的服务对于维护客户的信任至关重要。 我非常感谢您对这种情况的反馈以及为防止将来出现类似问题而采取的任何措施。

aeropost 回复2026-03-30

Hello Trevor, Thank you so much for your comment. We sincerely appreciate you taking the time to share your thoughts and highlight areas where we can improve. Your feedback is very valuable to us. We’re pleased to inform you that we’ve taken immediate action in response to your negative experience and are working diligently on the areas that need improvement in order to provide the level of service that meets your needs as quickly as possible. We truly value our customers and are committed to delivering exceptional service at all times. Our goal is to ensure that your experience with us is both positive and satisfactory. We appreciate your patience and understanding as we work to find the right solution. If you have any other questions or concerns, please don’t hesitate to contact us. We’ll be more than happy to assist you. Kind regards, - aeropost Team.

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