aeropost 回复2026-03-31Hello Mahesh,
We sincerely regret the experiences you’ve had with our service and truly appreciate you sharing your feedback on Trustpilot. Your input is very valuable to us, as it helps identify areas where we can improve, and we are committed to using it to enhance the quality of our service.
At present, the local customs office in Trinidad has been experiencing delays in the clearance and release of packages, which unfortunately are beyond our control. While we always request the highest possible priority for processing our shipments, understanding how important it is for you to receive your purchases on time, these timeframes ultimately depend on customs procedures.
We truly appreciate your patience and understanding as we continue working on improvements. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly.
Cordially,
- aeropost Team.