Allergy Test

Thank you for your feedback! We’re glad to hear Terry was able to assist you quickly and get everything sorted. If you need any further help, our live chat team is available 24/7. Best regards, Customer Service Team

Thank you for sharing your positive experience! We’re delighted to hear that Terry was able to assist you promptly and make the process smooth. If you need any further help, our 24/7 live chat team is always here for you. Best regards, Usman Allergy Test

Thank you for your feedback. Our sensitivity test is a digital service, so the instructions and test forms are sent via email rather than by post. We’re sorry if this wasn’t clear at the time of purchase. If you haven’t received the email, please check your spam or junk folder. If you still need help accessing your test, feel free to reach out to our 24/7 live chat team or email us at [email protected] — we’ll be happy to assist you. Best regards, Usman Allergy Test

Thank you for your feedback — we’re really glad to hear you found the report in-depth! Our goal is to provide comprehensive insight that helps you make informed decisions about your diet and lifestyle. If you have any questions while going through your results or need help interpreting any part of the report, please feel free to reach out to our 24/7 live chat team — we’re always here to help. Warm regards, Usman Allergy Test

Thank you for sharing your experience! We’re pleased to hear that Shawn was able to quickly resolve the issue with your confirmation email and provided helpful support. Remember, our 24/7 live chat team is always available if you need further assistance. Best regards, Usman Allergy Test

Thank you for your kind words! We’re delighted to hear Sheraz was brilliant and made fixing your order easy. Our team is always here to help whenever you need. Best regards, Usman Allergy Test

Thank you for your honest feedback — we really appreciate you sharing your experience. You’re absolutely right, and we understand how the name might have led to the impression that testing is conducted locally in Australia. While we operate under “Allergy Test Australia,” our testing facility is indeed based in the UK, which allows us to maintain consistent testing standards and quality across all regions we serve. We also understand your point about the item selection. Our test panels are designed to cover a broad range of foods and environmental items common in many diets and locations, but we acknowledge there may be a gap when it comes to more region-specific items like native Australian grasses or specific pet food ingredients. Your input helps us consider future improvements to better reflect local needs. If there’s anything else we can clarify or assist with, our 24/7 live chat team is always here to help. Warm regards, Usman Allergy Test

Thank you for your feedback! We’re glad Shawn was able to quickly help you fix the email issue. Whenever you’re ready to send off your sample, don’t hesitate to reach out if you need any assistance. Our 24/7 live chat team is always here to support you. Best regards, Usman Allergy Test

Hello Ming, Thank you for your honest feedback, and I’m truly sorry for the delays and communication breakdown you’ve experienced. I completely understand how frustrating it must be to feel left without answers after your purchase and previous good experiences with us. The discontinuation of the blood allergy tests should have been communicated more clearly, and it’s disappointing to hear that you haven’t received a proper follow-up regarding your refund request. I appreciate your patience so far, and I’d like to escalate this for you immediately to ensure the right team looks into the status of your refund and gets back to you without further delay. Thanks again for bringing this to our attention — we’re committed to resolving it for you. Many Thanks, Brian Allergy Test.

Thank you so much for your kind review! We’re thrilled to hear Jordan was able to guide you through the process and make things easy for you. Our team is always here to make your experience as smooth as possible. If you need any further assistance, feel free to reach out to our 24/7 live chat team anytime! Warm regards, Usman Allergy Test

Hello Kate, Thank you for your review. The test you ordered does not have a kit included, it is a digital submission. This was intended to have you send your sample off to us as soon as you make the purchase instead of waiting for a kit to be delivered. You are able to order a kit if you prefer and this would be dispatched to you. Please reach out to our 24/7 live chat team if you have any further issues with your order. Brian, Allergy Test.

Thank you for your feedback, and we’re genuinely sorry to hear about your experience. After thoroughly reviewing our records, we can confirm that our lab reached out to you on 21st January 2025 regarding an issue with your sample. Unfortunately, we did not receive a response to that communication, which may have delayed the resolution. Additionally, our customer service team has logged multiple follow-ups and outreach attempts in response to your enquiries. We’re sorry if any of these did not reach you successfully — that’s certainly not the experience we aim to provide. Please rest assured, we’re not ignoring your concerns, and we’re committed to resolving this. Our team will be in touch again shortly to ensure this is put right. We sincerely apologise for the inconvenience and appreciate your patience. Kind regards, Allergy Test

Thank you so much for your lovely 5-star review! 😊 We’re glad Cameron was able to help and explain the process clearly — it’s what we’re here for! If you have any more questions while sending your sample, feel free to reach out. We’re always happy to assist. Thanks again for choosing us 🌟 Usman Allergy Test

Thank you so much for the wonderful review! We’re thrilled to hear that Terry was able to assist you quickly and clearly, and that you found the process simple — that’s exactly the experience we strive to provide. We’ll be sure to share your kind words with Terry! If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out to our 24/7 live chat team — we’re always here to help. Best wishes, Usman Allergy Test

Hi, Thank you for your review! We’re so glad Jesse was able to quickly locate your results and get them resent to you — and we sincerely apologise for the mix-up with the email address. We’re happy we could resolve it promptly once it was brought to our attention. If you ever have any other questions or need further assistance, please don’t hesitate to reach out to our 24/7 live chat team. Regards, Usman Allergy Test

Thank you so much for the 5-star review! We’re thrilled to hear that Terry provided great service and was able to promptly and helpfully answer your questions about your test samples. We’ll be sure to pass your kind words along to him! If you ever need anything else, feel free to reach out to our 24/7 live chat team. Best regards, Usman Allergy Test

Thank you for the great feedback! We’re so pleased to hear all your questions were answered quickly and thoroughly. If you need anything else, our 24/7 live chat team is always here to help! Best wishes, Usman Allergy Test

Hi Tina, Thank you so much for your lovely feedback! I’m thrilled Casey was patient and helpful, especially at night—she’ll be delighted to hear your kind words. I did have a wonderful Easter, and I hope yours was lovely too! If you have any more questions or need further assistance, feel free to reach out anytime. Best regards, Usman Allergy Test

Thank you for your feedback! We’re so pleased to hear you reached a real person over the bank holiday and that Jordan was super friendly and helpful. Our team is here whenever you need us, holiday or not! If you ever need assistance, you can reach out to our 24/7 Live Chat for immediate support. Best regards, Usman Allergy Test

Hi, Thank you so much for your kind review! We’re thrilled to hear that Terry was able to assist you so smoothly—even with an order from 2022! We’ll be sure to pass along your thanks. If you ever need more help, don’t hesitate to reach out to our 24/7 live chat team. Warm regards, Usman Allergy Test