Allergy Test

Thank you for taking the time to share your lovely feedback! We’re so pleased to hear that Terry was able to assist you efficiently and kindly. It’s always wonderful to hear when a member of our team makes a real difference to someone’s experience. We’ll be sure to pass your kind words on to Terry—they’ll be thrilled to know they made a positive impact. Your recommendation means a lot to us, and we’re delighted to know you’d choose us again in the future. Warm regards, Customer service team

Thank you so much for your kind words and wonderful review! We’re delighted to hear that Jesse was able to make the process smooth and stress-free for you. Providing prompt, courteous, and patient support is exactly what we aim for, and it’s great to know Jesse delivered just that. We truly appreciate your recommendation and are glad we could assist you every step of the way. Warm regards, Customer service team

Thank you so much for your kind feedback! We’re thrilled to hear that Shawn was exceptionally helpful in resolving your issue. Providing excellent service is always our goal, and we’re glad to know your experience reflected that. We’ll be sure to pass your appreciation on to Shawn! Warm regards, Customer Service Team

Thank you for your feedback! We’re so pleased to hear that Shawn was able to assist you quickly. Providing fast, helpful support is exactly what we aim for, and we’re glad your experience reflected that. Best regards, Customer Service Team

Thank you for your feedback! We’re so glad to hear that Shawn was able to put your mind at ease and assist you quickly. We understand that the sample process can sometimes raise questions, so it’s great to know Shawn was there to help with clarity and reassurance. We’ll make sure your kind words are passed along to him! Warm regards, Customer Service Team

Hi Maria, Thank you for your kind feedback! We're thrilled to hear that Jordan quickly understood your concern and was able to assist with your order change. We’ll be sure to pass along your appreciation. If you need anything else, we're always here to help. Customer Service Team, Allergy Test.

Hi Kelly, Thank you for your feedback. We're pleased to hear that Kai was helpful and responded quickly to your question. We're glad you're now able to move forward with your intolerance test, and we're here if you need any further support. Customer Service Team, Allergy Test.

Hello, Thank you for your honest feedback. We're sorry to hear you felt pressured to leave a review and appreciate you bringing this to our attention. While we do invite customers to share their experience, it’s never our intention to overshadow genuine product feedback or influence reviews unfairly. We value all types of input—positive or critical—as it helps us improve both our service and the quality of our testing. If you have specific concerns about the product or your experience, we would truly welcome the opportunity to address them directly. Please don’t hesitate to reach out to our support team. Customer Service Team, Allergy Team.

Hi Louise, Thank you for your feedback. We're sorry to hear you had to follow up regarding your sample and results, but we're very glad Jordan was able to resolve everything so quickly for you. We’ll be sure to pass along your kind words, and we're here if you need any further assistance. Customer Service Team. Allergy Test.

Hi Calinda, Thank you for your feedback. We're glad to hear that Terry was able to help you find the right test and answer your questions. We appreciate your kind words and are always here if you need further assistance. Customer Service Team, Allergy Test.

We’re very sorry to hear about your experience and understand how frustrating this must be. We want to reassure you that we are a genuine company, and we take all customer concerns seriously. We’ve tested our website and can confirm that the LiveChat button is working correctly. It can be accessed via our homepage, product pages, and the Contact Us page. Additionally, the phone number listed on our site is valid. We are unsure how you got to a page trying to sell you software. Could you please try accessing the LiveChat again via our homepage? If you’re still having trouble, please email us directly at [email protected], and we’ll get back to you as soon as possible to resolve this. Update: I've requested order information from Trust Pilot. Can you please update this so I can get back to you and resolve the query you have. I also would like to understand where you are clicking to get Livechat software information. Kind regards, Customer Service Team.

Hi Lisa, Thank you for your wonderful feedback. We're delighted to hear that Shawn provided prompt and helpful assistance with your family orders. We’ll be sure to pass on your kind words. If you need any further support, please don’t hesitate to reach out. Customer Service Team, Allergy Test.

Hello Miranda, Thank you for your feedback. We're glad to hear that Shawn was helpful in locating your order number and assisting you with the next steps. We hope the recipient finds the test useful when they complete it. If you need any further assistance, please feel free to reach out. Customer Service Team, Allergy Test.

Hello, Thank you for your feedback. We're delighted to hear that Shawn did a great job assisting you. We’ll be sure to share your kind words with him—it's always encouraging to hear when our team makes a positive impact. Brian, Allergy Test.

Hi, Thank you for your feedback. We're pleased to hear that Terry kept you promptly updated on your order. We appreciate your patience as you wait for it to arrive, and if you need anything in the meantime, please don’t hesitate to get in touch. Brian, Allergy Test.

Thank you for your kind words! We’re thrilled Emily could assist you and resolve the issue. If you need anything else, don’t hesitate to reach out to our 24/7 live chat team. Kind regards, Customer Service Team

Thank you for sharing your experience! We’re so glad Jesse could help get everything sorted quickly for you. If you need any further assistance, our 24/7 live chat team is always here to help. Kind regards, Customer Service Team

Thank you for your feedback! We’re glad Emily was able to assist you quickly and efficiently. If you have any more questions, feel free to contact our 24/7 live chat team anytime. Kind regards, Customer Service Team

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Customer Service Team

Thank you for sharing your experience — it’s really valuable to hear from someone who’s used our service previously. We appreciate your honest feedback. It’s important to clarify that our test is not an allergy test, and it does not diagnose allergies in the medical sense. Instead, it looks at sensitivities and intolerances, which are different. While allergies involve an immune system response and can be severe, sensitivities tend to be more subtle and related to how the body processes certain items — they may cause discomfort or long-term wellness effects, but not always immediate symptoms. In cases like your son’s with oats, it’s possible for someone to have a mild or developing sensitivity without experiencing obvious symptoms. These results are best viewed as a guide to help identify possible imbalances or stressors, not as a substitute for professional medical advice. We’re continuously working to improve the detail and clarity of the results, and your feedback about the need for more explanation is noted. We’re also glad to hear you’re giving the test another try, and we hope it offers more useful insights this time around — especially in regard to your ongoing headaches. If you’d like further help interpreting your results or have any other questions, please don’t hesitate to reach out to our 24/7 customer support team. Warm regards, Customer Service Team