Reviewers had a great experience with this company. Customers frequently praise the exceptional overall quality of the hair, noting that the units are consistently soft, wonderfully full, and remarkably easy to style. Many consumers also appreciate the exceptionally helpful and responsive customer service, mentioning that staff members take great care of their unique daily needs.
Some reviewers were not happy with the product quality, mentioning unexpectedly thin units or items that looked completely different from the advertised pictures. A few consumers also experienced frustrating shipping delays and faced serious difficulties when trying to communicate with support to secure proper refunds.
The wig i receive is different from the one i ordered. This is a scam.
I ordered another wig but do not know how can i cancel it.
Can i have i phone number or email addres please ?
amandahairs.com 回复2026-04-17
Dear Sanou Faye,
We shipped exactly what you ordered. If you believe otherwise, please send us clear photos of the wig you received to [Your Email Address]. Without photos, we cannot verify your claim.
For your second order: please email us if you wish to cancel, and we will let you know if it is eligible for cancellation based on our policy.
We do not have a phone line, but our email team will respond quickly. Thank you for your cooperation.
It’s illegal. She send random items that are not what you paid for.
I wasted 264€, and she refuses to give a refund.
amandahairs.com 回复2026-04-13
Dear Yona Nevias,
Thank you for your feedback, and we sincerely apologize for your experience. We want to resolve your issue directly and honestly.
According to our records, we did send you the customized item you ordered. However, we understand that you are very dissatisfied with the item received and believe it does not match the amount you paid.
It should be noted that our policy clearly states that customized dyed or personalized items are non-refundable, as they are made specifically for each customer. This policy was clearly stated before the purchase. However, we also understand that you believe this policy resulted in a loss of €264, and the problem remains unresolved.
While we cannot offer a full refund for the customized item as requested, we do not want you to leave empty-handed. We would like to offer you a partial refund as a gesture of goodwill. This is not because we admit to sending a "random item," but because we value every customer and are deeply sorry for your dissatisfaction.
If you accept this offer, please send an email to [email protected]. We sincerely apologize for this unpleasant shopping experience.
My order was delivered to me quickly thanks to Alisa. She was so helpful and eager to help me in ensuring my package came in time for my birthday. The color of the wig was exactly as I wanted and was exactly as displayed on the website. At the end of the day, I will definitely order here again because of Alisa.
*BEWARE* Purchase a wig from this company at your own risk. I ordered a 300% density Reddish Brown Wig but I received a very THIN Clown like ORANGE Wig instead. The company would not honor a return. Offered me $15.00 when I paid $230.00 for this garbage. Karma will meet them head on one day. Dirty Dog's..
amandahairs.com 回复2026-04-10
Dear,
We are deeply sorry for the mistake on your order. You paid $230 for a 300% density Reddish Brown wig, but what you received was an orange, thin wig. This is not what you ordered, and it is not what we promised.
You are right to be angry about the $15 offer. That was a mistake by our support team, and we apologize for the added frustration. We will honor your return request immediately.
Please email [[email protected]] with your order number and a reference to "Orange Wig - $230." A manager will personally handle your case and issue a full refund as soon as we confirm your return. We are so sorry for the "garbage" product you received. We will do better.
The product in the photo and what I received were totally inconsistent. I requested to return it unused. The offered only a fifteen dollar refund.
amandahairs.com 回复2026-04-10
Dear,
Thank you for sharing your experience. We understand why you are frustrated, and we want to be transparent with you and other customers reading this.
Regarding the return policy: You are correct that our website states custom-dyed wigs are non-returnable. This policy exists because each custom order is made specifically for one customer and cannot be resold. Our team followed this policy when they declined your return request.
However, we also hear your core complaint: that the color you received looks nothing like the photos. If that is true, we agree that a $15 offer was too low, and that a simple policy citation does not fully address your frustration.
We would like to personally review the color discrepancy between your received wig and our listing photos. Please email [Manager Email] with your order number and clear side-by-side photos. If we confirm a significant color mismatch, we will provide a much more appropriate compensation — or, in exceptional cases, revisit the return request despite our custom policy.
We apologize for the initial dismissive response. We want to do better by you. Please reach out so we can resolve this fairly.
My hair arrived in a timely manner. The quality of hair is perfect! Very minimal shedding and tangling. I’ve had the hair for over a month and it’s still holding up great!
Wig was beautiful true to length color was amazing it didn't run together. Shipping was faster than I expected. I can't wait to order the 13x4 because im obsessed I received so many compliments 💓.
This is the second wig that I have ordered from Amanda Hair. The quality is absolutely wonderful and the hair is natural looking. I plan on ordering a 3rd one. :)
I ordered the wig on 3/7/2026 but didnt received it until 3/24/2026, when I received the order it was not the correct color as described on the website. Poor customer service, very disappointed and I will not order from this company again.
Love ordering from the website the wigs are always on point and soft and pretty I definitely will be ordering again as always Amanda hair is my favorite to order my lace wigs from ❤️❤️❤️❤️❤️
My hair was taking a seemingly long time to get shipped so I messaged customer service. Emily helped me out and got my hair just in time for my event. The curl pattern is a little different than I expected but nothing too crazy .
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