Turn5

Hello Stephen, Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that there was a delay in receiving the Timbren Rear Axle SES Suspension Enhancement System that you recent ordered. It is our goal to have ordered shipped to our customers in a timely manner, and we fell short of our goal, and more importantly your expectations with this order. We do show that you placed your order on 7/28 and we processed the order the same day, but it appears there may have been delays in having the item delivered to you. We replicated your order, and it does show that if you ordered the item today, 8/4, the delivery would be 8/5. We are reviewing our website to see if we need to make changes to the dates that we share the item should be received. Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 11/30/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Tom, Thank you for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear of the issues you have experienced with your recent order for the OPR Tailgate Molding with Tailgate Step Button Opening. We reviewed your order and we show that you placed the order on 7/24 and we shipped the item to you using Amazon shipping. We show this item was noted as delivered on 7/31. We reviewed this information the shipping website. We show that you reached out to us and shared that you did not receive the item. So we in initiated a lost package claim for this order. The replacement item shipped out to you and the tracking number for the replacement shows it was delivered on 7/30. When you shared with us that you did not receive this item, a lost package claim was initiated for this order and we show that you were refunded for the item on 7/30/2026. We refunded the shipping back to you on 8/3/2026. We reviewed your recent communication with AmericanTrucks, and we do understand that our chat bots can be frustrating when you would like to speak with one of our representatives, you shared "yes" and one of our chat members asked if they could assist you, but there was no response. They wanted a few moments and then shared that it looks like you stepped away and they closed the chat. We do apologize that they were unable to assist you when you chatted in. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Jason, Thank you for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that you are experiencing issues getting verified for our Military, Medical and First Responders Cashback program. We use SherID to verify your status for t his program. We do suggest that you reach out to them and ask that they assist you in getting verified. Here is a link where you can submit a request to them: https://support.sheerid.com/en-US/help-center/contact-form Due to the issues that you are experiencing, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Billy, Thank you for taking the time to share your feedback with AmericanTrucks. We would like to apologize for this experience. We wanted to review your order, but we were unable to locate an order with the information shared in your review. If you could please send your account information to [email protected]. If you could please include a copy of your review, for context, we will review your order and see if we can resolve this issue. If you have any questions please contact us and we will be happy to assist you. Thank you, Amy

Hello Mark, Thank you for sharing your feedback with AmericanTrucks. We are disappointed to hear of the error that occurred with your recent order. We would like to review your order, but we were unable to locate one with the information shared in your review. If you could please email your order information, and a copy of your review, to [email protected]. Once we receive this information , we will review it and see how we can resolve this issue for you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Bryce, Thank you for sharing your feedback with AmericanTrucks. It is our goal to have orders shipped quickly and correctly to our customers and that they are received without damage to the item. In reviewing your order, we fell short of our goals, and more importantly your expectations. We reviewed your order and we do see that you had to complete two returns due to damage to the order. We shared your experience with our warehouse team so they can review how these items are packed and make changes to how these are packaged. Due to this situation we issued a credit to your AmericanTrucks account. This credit can be used on a future order and it is valid until 10/31/2026, We do apologize for the frustration and inconvenience this situation has caused you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Bradley, Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you experienced issues with your recent order. We wanted to review your order, but we were unable to locate an order with the information shared in your review. If you could please email your order information and a copy of your review, to [email protected]. Once we receive your email, we will review your order and see how we can assist you. If you have any questions or concerns, please contact us and we will be happy to assist you, Thank you, Amy