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Hello Tony, Thank you for sharing your feedback with AmericanTrucks. We are sorry to hear of the issues you experienced with your recent order for foglights. For our return process, we do ask for photos showing the item that will be returned to us. Once we receive the photos our TechTeam will review your concerns and send you an email with a return label. We are disappointed to hear that you have not received a response to your return request. We wanted to review your order, but we were unable to pull up an order with the information shared in your review. If you could please email your order information and a copy of your review to [email protected]. Once we receive this information we will review your concerns and see how we can resolve this issue for you. If you have any questions, please contact us and we will be happy to assist you. Thank you, Amy

Hello David, Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order for the 6-Inch Wide Flat RunningBoards. We are disappointed to hear that the boards were received in an unsatisfactory condition. We value your feedback as your comments help us to make changes and improvements to the products and services we offer to our customers. We are reaching out to our warehouse to confirm if in error, an open box item was sent to you. If this is the case, we do apologize for this error. We do show that you sent us an email regarding this situation on 7/15 and there was a delay in responding to your email. We do see that one of our representatives responded to you on 7/17. In their response they shared that we can set up a return or we could offer an appeasement for this item. We do show that you responded, that since you needed to install these for a trip, that you accepted the appeasement. This was issued back to your original payment method on 7/22. We do understand your frustration, and due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Dustin, Thank you for taking the time to share your feedback with AmericanTrucks. We reviewed your situation and your frustration in understandable. We work hard to have the most up to date inventory updated on our website, and we fell short or our goal, and more importantly, your expectations with this order. We show that you placed an order for the Pace Edwards BedLocker Electric Retractable Bed Cover; Matte Black (20-26 Silverado/Sierra 2500 HD/3500 HD w/ 8-Foot Long Box) on 7/2/2026. This was being shipped to your from the manufacturer. Once we submitted the order, we were then informed that there would be an delay in having the order shipped to you. We do apologize for this situation and the inconvenience this issue may have caused you. When we reached out to you to share this information, you shared that you would like to cancel your order and be refunded. This refund was completed on 7/15/2026. Dustin, we do apologize for this error. Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions, please contact us and we will be happy to assist you. Thank you, Amy

Hello Payton, Thank you for taking the time to share your feedback with AmericanTrucks. Thank you also for being a member of our Military, Medical and First Responders program. We are happy to offer this program to thank our customers, like you, for the service you provide to our country and our communities. We are sorry to hear that you are not satisfied with the shipping of your recent order. For our free 2-3 day shipping, it is offered on orders over $149, but it does note that it is on most items and please see product pages for details. If an item may take additional time to ship, it is noted to the right of the photo, and a "get it by date" will be listed. In reviewing your recent order, for example the Front Grille Molding, the initial get it by date was noted as 7/20-7/23. For the Rough Country Rear Wheel Well Liners, when you placed your order, the get it by date was noted as 7/16-7/17. We are sorry to hear that items that you have saved for later, were added to your order. We are unsure how this happened and we were unable to replicate this error. We are happy that you were successful in canceling those items from your order. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you experienced delays in your recent order. We would like to review your order to see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could send your order information and a copy of your review, to [email protected]. Once we receive this information we will review your situation. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Chris, Thank you for sharing your feedback with AmericanTrucks. We are disappointed to hear that you are experiencing issues with a head light that you ordered from AmericanTrucks. We tried to locate your order, but we were unsuccessful with the information shared in your review. If you could email your order information and a copy of your review, to [email protected]. Once we receive this information we will review your concerns and how we can better assist you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy