The salesperson was awesome (only reason for the two stars). We received it but the stove part was dented and of course the lid doesn’t sit flushed now. Reported it per instructions with pictures and waited. Still waiting…Got the glass rocks and the package was destroyed and rocks (yeah I know they have jagged edges doh), the edges were bruised and crazed with white crushed zones. Totally ugly but nope your rep disagreed and said it’s all good. Had it looked at by others and nope they are damaged (why did I even have to do that)?Would you folks pay for this and accept it?? Now we are going into our second week and I am still waiting for the stove “decision” - guess I will be told to live with the dent too but pay the price and stuck with bruised glass but the set cost over $3,000 but let’s save money and not help the customer on less than $100 rocks that are totally unsatisfactory. Really how you do business??? Sad…we have to “fight”. Will not recommend doing business with you to anyone since I am now caught up in this game of waiting while I pay interest on a product I can’t use. Sadly disappointed. Definitely not customer service oriented after the sale.
仔细看清楚。绝对不要直接从 Napoleon Grills 购买，也不要通过任何其他渠道。我有一台 Napoleon Prestige 500，非常喜欢它。想要更大尺寸的，于是联系了 BBQGuys 的销售团队，他们太棒了。我本来买的是 600 系列，但立刻就想换成 825，所以他们帮我取消了订单，换成了 825。大概8天后就收到了，多亏他们帮我加速发货。825 到了之后，我立刻发现一根辅助气管上有洞。我联系了 Napoleon 的客服，完全没用。根本找不到人沟通。而且他们的网站完全不好用。他们只想让你通过保修直接订购一个替换零件。我又去找了 BBQGuys 的客服。聊天不是机器人。说真的，Jon 给我打了电话。打了好几次电话想联系我。当他搞清楚我需要哪个零件后，又给我回电话。他团队加急处理订单时，也给我回了电话。确认我收到零件并安装好后，又打来电话。这些是真正的人，真的在帮忙。他们不会推卸责任。别直接从 Napoleon 买（天哪，干嘛还要买任何东西？）。我需要 BBQGuys 把我从崩溃边缘拉回来，帮我理解问题所在、我的选择以及解决方案。一次又一次（因为我买到了 Napoleon 的次品，而他们对此毫无担当。）
我从BBQGuys买了Titan G300 Series 55-inch Full Sun 4K QLED Pro户外电视，产品质量和支持服务都让我非常失望。
我在把电视拆下来重置电源插座时，屏幕就裂了。我没摔它、没撞它，也没不当操作。我非常小心，天气也很温和——不太热也不太冷。这些年我拆装过好几台便宜的VIZIO电视都没问题，所以这不是操作不当。
这个价位的电视，我本 expect 更耐用的。结果正常搬运时屏幕就裂了，BBQGuys还不让退。我觉得这电视定价虚高，不值这个钱。还不如买台便宜的电视，配个防雨罩，几年换一台，比花这么多钱买个这么容易坏的强。
我不推荐这款电视，也不推荐这次购物体验。非常失望。
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