BELLAMI Hair

Hello, Thank you for taking the time to share your experience. I sincerely apologize that your rush order arrived damaged and incomplete, especially after paying for priority overnight shipping. I understand how stressful that must have been when you were relying on the order for your appointments and clients. I'm so glad Sylvia was able to step in, quickly resolve the issue, and ensure the missing items reached you in time. I'll be sure to share your kind words and recognition with her. It's also wonderful to hear that our email follow-up provided additional reassurance that everything had been taken care of. We truly appreciate your perspective that while issues can happen, what matters most is how they're resolved. Thank you for giving us the opportunity to make things right and for restoring your confidence in our customer service team. Your support and feedback mean a great deal to us. Thank you for choosing Bellami! 💜 Nicki

Hi, Thank you so much for your kind review! We're thrilled to hear that you found our customer service to be excellent. Our team is dedicated to providing the best possible support, so your feedback truly means a lot to us. We're grateful that you took the time to share your experience. Thank you for choosing Bellami. If there's ever anything else we can assist you with, please don't hesitate to reach out. Warm regards, Nicki 🩷

Hello, Thank you so much for your kind review! We're delighted to hear that you found our customer service fast, efficient, and friendly. Providing exceptional support to our customers is always our goal, so it means a great deal to know we were able to help and make your experience a positive one. We truly appreciate you taking the time to share your feedback. Thank you for choosing Bellami, and please don't hesitate to reach out if there's ever anything else we can assist you with. Warm regards, Nicki 🩷

Hello, Thank you for bringing this to our attention. We sincerely apologize for your disappointment with the color you received. We understand how frustrating it can be when a product does not meet your expectations, especially when the shade appears different from what was advertised. We have requested additional information so that we can reach out to you directly and better understand your concerns regarding the Spiced Crimson color. Our team would like the opportunity to review this with you and determine how we can best assist. In the meantime, please feel free to contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki. I would be happy to work with you directly to review your concerns and explore a resolution. Thank you for your feedback, and we appreciate the opportunity to assist you. Nicki 💜

Hello, Thank you for bringing this to our attention. I sincerely apologize for your experience. Receiving hair that appeared used and a package with a broken seal is certainly not the experience we want for any of our customers. I understand your concern, especially as a returning customer who has not experienced this issue with previous orders. We take product quality and packaging integrity very seriously and want to ensure this matter is properly investigated. I have reached out to you directly to gather additional information, including photos of the product and packaging, so that we can review this with our team and work toward a resolution as quickly as possible. If you need any assistance in the meantime, please feel free to contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki. I would be happy to assist you further. Thank you for your patience, and we appreciate the opportunity to address your concerns. 💜 Nicki

Thank you so much for your wonderful review! We're thrilled to hear that you're impressed with our customer support. While we're sorry that your first set of extensions wasn't what you expected, we're so glad we were able to help find a solution and get you a new set that you love. It's fantastic to hear that they look and feel amazing, and that they've held up beautifully after washing and curling. Your satisfaction means everything to us, and we're grateful that you gave us the opportunity to make things right. Thank you for choosing Bellami and for taking the time to share your experience—we're so happy you found us!

Thank you so much for your review! We're delighted to hear that your experience was nice and easy. We truly appreciate you taking the time to share your feedback and are so glad we could provide a smooth experience. Thank you for choosing us, and we look forward to serving you again in the future!

Hello, Thank you for your kind feedback! We're so happy to hear that you had a great customer service experience. Providing excellent support is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future! 💜 Nicki

Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience with the extensions did not meet your expectations. We understand your concerns regarding the texture, color retention, and overall performance of the hair. We would like the opportunity to learn more about your experience and review the concerns you've raised so that we can better assist you. We have requested additional information so that we can reach out to you directly and investigate this matter further with our team. Our goal is to better understand what occurred and determine how we can help. In the meantime, please feel free to contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki. I would be happy to work with you directly. Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and look forward to hearing from you. Nicki 💜

Thank you so much for your continued support and loyalty over the past 10 years! We're truly honored to have been a part of your hair journey for so long. It means a lot to hear that you've consistently loved the thickness and quality of our hair, and we're especially grateful for your kind words about our customer service team. Standing behind our products and taking care of our customers is something we take great pride in.

Thank you for taking the time to share your feedback. We sincerely apologize that your question wasn't answered as clearly as it should have been. While we're glad you were ultimately able to find the information you needed, we completely understand your frustration. Providing a link without directly addressing your specific question is not the experience we aim to deliver. A clear response or highlighting the exact information relevant to your inquiry would have been much more helpful. We appreciate your honest feedback, as it helps us improve the way we support our customers. Thank you for bringing this to our attention, and we hope to provide a better experience moving forward.

Thank you for your feedback. We sincerely apologize for the frustration. We reviewed your case and can see that our team responded earlier this morning. However, I’ll personally follow up with you as well to make sure you receive the assistance you need with your exchange and that everything is resolved as quickly as possible. We appreciate your patience and look forward to helping you. 💕

Thank you so much for taking the time to leave us a review! We're delighted to hear that you had a great experience with our customer service. Providing excellent support to our customers is always our goal, so your kind feedback truly means a lot to us. We greatly appreciate your support and are so happy we could help. Thank you again for choosing us, and please don't hesitate to reach out if there's ever anything else we can assist you with.

We are so happy to hear about your positive experience with our customer service team. We truly appreciate your kind words and continued loyalty.

We are so glad to hear we could help you locate your extensions quickly! We appreciate your kind words about our service and patience. Thank you for sharing your positive experience!

We are so delighted to hear about your wonderful experience with our hair and our team. It's fantastic to know that you appreciate the quality of our products and the dedication of our customer service. We are thrilled you're upgrading to k-tip extensions and look forward to continuing to provide you with excellent hair. Thank you for your incredibly kind words! We look forward being your luxury extensions service partner for years to come.

We're glad you enjoyed your experience. Thank you for your kind words & we look forward to servicing you again soon.

Hello, Thank you for bringing this to our attention. We sincerely apologize for the experience and appreciate the opportunity to make things right. After reviewing your order, we confirmed that it was delivered. We reached out to you on June 16th and again today regarding this matter. We also investigated the situation thoroughly and have taken the necessary steps to resolve it. We hope you are pleased with the solution provided and appreciate your patience throughout this process. If there is anything further we can assist with, please don't hesitate to reach out. You may contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki if you need any additional assistance. Thank you for your business. Nicki 💜

Thank you so much for your kind words! We're delighted to hear that our team was able to make your return process easy and accessible from Canada. Providing quick, stress-free service is always our goal, and we're so glad we could deliver a positive experience. We truly appreciate your support and look forward to assisting you again in the future! 💕

We are so happy to hear that we could assist you during such an important time! It is wonderful to know that Anissa was able to help ensure your special day goes smoothly. We truly appreciate you sharing your positive experience with us and your special day as well. We are delighted you are pleased with the quality of our tape-ins.