BLUETTI is making all-in-one solutions of solar power more accessible to everyone living at home or going off grid. We're dedicated to making our world a better place by creating an exceptional green experience.
以上内容由商家自行提供，未经平台核实。Bluetti United Kingdom（bluettipower.co.uk）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 349 条用户评价，属于公用事业分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 1% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the portable power stations are extremely reliable, making them perfect for camping trips, off-grid caravanning, and dependable home backup during unexpected power outages. Buyers also appreciate the exceptionally fast delivery service and the sturdy, well-built design of the equipment. Some reviewers were not happy with customer service, pointing out unhelpful communication, long delays when waiting for replacement parts or missing items, and difficulties in getting timely updates. A few other people also felt frustrated by slow response times and uncoordinated support when trying to resolve technical faults.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Bluetti Charger 1: it’s a well made device that works seamlessly with my Ac200max in the campervan. The input cable is also really good quality….but way too long and it’s a shame that they do not provide some extra end connectors to allow shortening of cable. Not too expensive to get them though from Halfords. Pleased to be able to use Bluetti points for discount. Installed today and seems to work very well and so simple to use. Delivered in 2 working days.
Waited months then part of order cancelled. Waited months for my order with no update or communication only to have part of my order not fulfilled. Only received part of the order with the missing item cancelled and eventually refunded with no explanation
If there was a minus star it would be that ! 2 weeks ago Bluetti asked me to return a faulty PS54 power station insisting that a new one would be sent out to me immediately, prior to this happening they responded to my emails within hours !!!! I needed a new replacement with in 7 days which Bluetti promised it would ! Now 2 weeks later no replacement no refund no nothing ! Just lie after lie !!! Telling me I will be called or emailed and refunded ??? No response or reply to my complaint and emails or phone calls ! Disgusting behaviour disgraceful customer services ! Stay clear if you need after seevice !!!
Ordered a product from the company, it was shipped out to my address, however the parcel that arrived wasn’t the item that I had ordered. It was a box of balloons, the label got transferred in shipping to another Parcel, that was then uplifted by the courier. I told customer service, only to be told I hadn’t received to send photos of a parcel I didn’t have, they then asked me to fill in a claim form (all in German), and email it back. This has now been going on for months, now they aren’t even answering my emails and I’m £200 out of pocket. Not good service at all.
I have a ps72 716wh power station from these, brand new. It's advertised as a 30ah capacity. I wanted it to charge my 20ah ebike battery on campsites. I charged my bike battery 20/25% & the capacity of the power bank had gone down to 60% on the display. From rough calculations this indicates the power station is around 15ah capacity maximum. This is a Chinese company some of these companies are renowned for exaggerating information product spec. Needless to say I've sent it back & will never buy anything from them again
I purchased the Bluetti D050S Charge Enhancer to complement my AC200Max and 2x B230 batteries, paying £180 for what I expected to be a reliable product. After testing it once for less than 20 minutes, I carefully packed it back into its original packaging and stored it safely, intending to use it when needed. Fast forward 12 months, I finally attempted to use it again, only to find that it doesn’t work at all. Despite being essentially brand new with minimal use, Bluetti support was completely unhelpful. They refused to assist because it was just outside the warranty period, showing no consideration for the fact that the unit had never been properly used. This experience has been disappointing and frustrating, especially given the high cost and my investment in their ecosystem. I expected better support and understanding from a company with supposedly a strong reputation.
have been testing power station including bluetti, jackery, fossibot, ecoflow and Vtoman Bluetti seem to be the only company who don't engage well with customers non of the marketing departments phone numbers work and the support line won't give out a phone number poor poor service i really wanted to give a 5 star review but feel with level of service 5 week delivery that's impossible
Will never ship, look at amazon loads of people complaining are not UK based, based in China. SCAM !
I had the misfortune of unwittingly purchsing an item from this company via a third party (Decathlon) They offer returns for unwanted items I decided even before it had been sent I wanted to cancel the order but it seems that I have to go through this company I didn't even know I was buying off to send it back to. I've emailed them numerous times but still haven't had information on how I return it so I'm stuck with it I'll never buy anything from them or Decathlon again
Ordered a Bluetti unit with solar panels. Received solar panels and free keyring very quickly. Bluetti unit was not on this delivery. Customer support is reasonable but you can't talk to a person. all exchanges via email. Eventually all resolved and unit was delivered 15 days after order made.
Waited months for my order with no update or communication only to have part of my order not fulfilled. Only received part of the order with the missing item cancelled and eventually refunded with no explanation.
Never buy there products they are cheaply made I owned a bluetti eb3a and 4 times it has died in the 2 year warranty now it's dead again and I have to pay to have it repaired I am considering to chuck it in the bin and stick with ecoflow and jackery they look after me when ever I buy from them I know my money is safe with them....but it I do have to say though outside of the 24-month warranty blue Eddie did decide to fix it for the fourth time which was nice, hence why I give them three star
Bluetti UK removed my review on the Bluetti UK website warning buyers the PV200 and PV200d are not compatible, beware they apparently do not want you to know. I only explained what the issue is so people do not end up buying a panel not compatible with their previous purchase. Customer service is like talking to a brick wall. They either don't understand or do not wish to understand that if you bring out a new version of a product , in this case the PV200D that is not compatible with the previous ( The PV200) which charges at a higher voltage that you automatically make the previous panel obsolete as you can not use both panels to charge one of your bluetti powerbanks( in my case a AC200max). Offcourse this is not mentioned on their sales page. So you find out after the fact. So had to buy a second new PV200D and who knows what I am supposed to do with the original PV200 , bought for full price of £499 in2022, that is now useless. No accommodation offered, no discount on future purchase offered ,no apology or acknowledgement just stalling and platitudes. Extremely disappointed in Bluetti customer service
Purchased a BLUETTI power station via decathlon as BLUETTI are a partner of them. I wasn’t happy with the duration of the power that it gave me for a small item so I decided to return. Apparently even though I purchased from decathlon direct I cannot return to a store which is ridiculous, if I purchased something from say Waitrose I can return to John Lewis and vice versa. It is then their responsibility to sort how the item gets returned to the correct store. So, I had to arrange for it to be shipped back. I waited around 9 days just to receive a label, and I am now waiting for the refund after it being confirmed as returned 5 days ago!!
The worst experience I have ever had, 2 weeks without product and then they issue refund when I complain. No solutions given at all, clueless customer support may as well talk to brick wall. They say they have to talk to Chinese warehouse who then contact UK warehouse who then need to contact DPD, it is literally chinese whispers lucky to get anything through to them. Avaoid at all costs pay a bit extra for a jackery!
terrible customer service. i bought one on amazon and then found cheaper on their site and have tried to get the cheaper one sent to me and refund of the more expensive amazon one. i am no further forward after 2 days of emails to customer service. i'm sure its a great item but i doubt the aftercare will be any good
I expected better. From purchase to despatch was great as long as you are aware that the china chapter responds which sets you back by a day for each communication. Delivery and communication between both was a nightmare. Frustration all along the way. Would i buy off you guys again? NEVER
Power bank not as stated 2500 cycles lifepo4 cells . After a year capacity drop 40% after 2 years can charge only up to 60%. Avoid no matter how desperate you are to have power bank. think twice before buy. Got eb55 . Contacted customer service regarding my thoughts about capacity of power bank. Advised reset it . Doesn't help at all. I believe is better have car battery or rather this power bank. On campsite eb55 not able run over night small 40w cooler. Overpriced device and now capacity is half . Shocking ... Just done only about 800 charging cycles. They claim 2500 cycles
The customer service is shocking and at times illegal. I tried to return an item withing 14 days of buying online and they tried to charge me postage TWICE when I paid to return it. This is illegal and they didn't really care when this was pointed out (its even on their T&C). It has been over a month and they still haven't refunded the money and keep blaming it on different departments or then say it's been processed when it hasn't.
共 349 条符合条件的评价
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