Last month, I purchased the ONYX BOOX TAB ULTRA C PRO from a local vendor in Denmark. So far, it’s been a great experience. I really like the technology—the Android OS is a huge advantage, and the recent addition of wireless cloud screen sharing (which wasn’t available at the time of purchase) is a nice bonus. The pen not requiring batteries is another plus, and the ability to search handwritten notes is one of the many features that made me choose an e-ink tablet. That said, I find the device a bit chunky and heavier than I’d prefer. Overall, it’s a powerful and feature-rich tablet. While the price is comparable to its peers, I still find all e-ink tablets a bit more on the pricier side.
I bought a tablet from their euro UK website. The tablet started showing some symptoms. Since It was less than one month ( their return period) I wanted to return it. Now, we are.exchanging emails with their support team. They offer funny solutions. They resist to accept their fault and giving some reasons of the issue with screen. Don't even trust them. They are like a 3rd class Chinese company not even like Ali Express standard.
This review concerns not only BOOX but Shopify as well, as the latter was the vehicle handling a purchase made for a BOOX product.
Rather than detailing a litany of problems incurred with the purchase, suffice it to say that I paid and subsequently learned shipment would be delayed for plausible reasons (Lunar New Year) but product information became blurred before shipment actually took place and I tried to cancel my order as a result. I'm getting push back now; the company is waffling about whether or not they'll honor the cancellation.
TBH, I don't know who I'm actually messaging with: BOOX or Shopify but the email address says BOOX Hong Kong office. What a mess.
Given several poor reviews I was hesitant about ordering the note air 4c via the UK boox store. However, so far so good. Arrived well packaged via royal mail less than 48 hours after ordering. Works well straight out of box. I haven't had a need to contact customer services (yet) so can't comment about that.
I bought a Go 10.3 direct from Boox EU shop, which meant I received a bundled cover and extra marker tips/nibs versus buying via Amazon, which is more expensive and without the bundled items. I was a bit disappointed with the screen being darker than expected (and bearing in mind there's no frontlight), so I initiated a return - the customer service team were responsive and sent me a return label but with the caveat that I'd be charged a restocking fee and postage charges both ways, to be deducted from my refund, working out at around £40. After pondering it, I decided to keep the Go 10.3, as the natural light experience (and closeness of the eink to the surface) provides a really nice analogue / digital experience; once I'd got over my initial disappointment at the greyness of it! If you're thinking you may need to return the device (e.g. if you're unfamilar with the fundamental pros and cons of eink) then 100% buy from Amazon due to their exceptionally good returns policy. The Go 10.3 is radically cheaper than the alternatives and the bundle from Boox makes for great value, as long as you're nigh on certain you won't need to return it!
TOTAL SCAM Brand New Tablet from Boox with broken screen
Received a Brand New Tablet from Boox. Screen is broken and you can see two hits on the corners of the device. I immediately contacted them and they told me they would investigate in 10 days. It's been one month.
They told me they could send the device back BUT they will not refund my money until their investigation is complete. I opened a case with consumer protection from the European Union. I just can't believe this company TOTAL SCAM!!!
BOOX Violates UK Consumer Laws – Avoid This Company
Please read this review carefully and compare it to BOOX’s return policies. As a UK customer, I encountered systematic issues that violate UK consumer rights:
Unlawful Deductions: BOOX charges for delivery “back and forth” and imposes a €20 ‘receipt charge’, which are illegal under the Consumer Contracts Regulations 2013. Sellers are legally required to refund the full purchase price and original delivery costs when goods are returned within 14 days.
Withholding Return Label: BOOX refuses to issue a return label unless customers agree to these unlawful fees, creating unnecessary barriers. This breaches the Consumer Protection from Unfair Trading Regulations 2008.
Low-Quality Product: The product failed to meet basic expectations and does not comply with the Consumer Rights Act 2015, which requires goods to be fit for purpose and of satisfactory quality.
BOOX’s practices are unfair, non-compliant, and systematically target consumers. I’ve provided photos, videos, and proof of these issues, yet the company continues to evade responsibility.
UK consumers: avoid BOOX. If you encounter similar problems, escalate to your credit card provider or Trading Standards for support.
I purchased a Boox device hoping for a premium e-reader and productivity tool. Unfortunately, the product fell far short of expectations. Basic tasks like running two apps simultaneously caused constant crashes, making it completely unsuitable for my needs.
When I requested a return within their stated policy, the experience became even worse. After weeks of back-and-forth emails, I finally sent the product back with tracked delivery, which was confirmed as received by Boox two weeks ago. Yet, they have still not refunded my money.
To make matters worse, my PayPal dispute was closed in their favour, leaving me out of pocket with no product. Boox has ignored my follow-ups, and their customer service is shockingly slow and dismissive.
Avoid this company at all costs. The product quality doesn’t match the price, and their return/refund process is a nightmare.
I loved this device as a student but I ignored the red flags of people saying they would break too easily. I thought by using a cover and a case it would be fine. It cracked in my bag with a case and a laptop carrier for no reason whatsoever. I’m extremely careful and gentle with my bag. Over $400 to fix. Don’t assume it won’t happen to you. Unless you are prepared to pay that, avoid this company at all costs. Manufacturing standards terrible and poor customer service. A headache and expense you do not need. Get a Microsoft surface pro or remarkable instead.
Not really worth it, if anythin should happen to the device there are no local service repairs it needs to be sent to Poland at exorbitant cost with the repair of a screen costing almost 50% of the brand new purchase price (excluding shipping $40 one way) I would recommend avoiding until they are able to service users in their area
Absolutely shocking. If you buy anything from them make sure to use your credit card or Paypal so you have protection. Bought a Tab Ultra C Pro - out of the box 2 dead pixels and they offered a Eur30 refund! Sending it back is a trial - avoid at all costs. Their products are expensive trash. Rather go to a real company like Remarkable.
Extremely poor return policy.
Be aware that if you want to return a product (EU store) it will at least cost you €50. Because you have to pay the return shipping costs (to Germany).
They subtract a fee and additional fee for shipping costs (while you already paid for it in the first place)
So they give you less than you paid for the product.
In my case I ordered a used Boox Note 3c through the Boox EU store. I paid €528. I got refunded €490. And I had to pay the return shipping costs of around €20.
So trying a Boox device has cost me €60.
Last time I ordered a Boox device.
Unfair Warranty Denial and Poor Customer Service from ONYX
I recently had a very disappointing experience with ONYX Service regarding my device. My device, which has always been stored safely on a shelf, suddenly stopped working overnight. Despite no visible damage on the outside, ONYX Service concluded that the screen was broken due to external force and refused to cover the repair under warranty. They quoted a high repair fee, nearly the cost of a new device.
Their assessment claimed that the damage was caused by pressure, even though no such event occurred. Despite my explanation, they maintained their stance, leading to a frustrating and unsatisfactory resolution. This experience has resulted in the loss of my trust as a customer. I hope others will be cautious when considering ONYX products and services.
I have used a Onyx Boox Palma for over a year. It is wonderful to use for reading eBooks. Unfortunately, the company appears to abandon support early in the life of a product, because, a problem with the software was reported to be known by Onyx many months ago, and they claimed to plan to fix it in the next software update. But that update hasn't come. Apparently, they have put all their resources into new development. Don't expect good support from this company.
Interesting Devices - Poor Quality Control, even worse customer service.
I purchased an Onyx Boox Tab Mini C on 29/01/2024 and was happily using it for 5 months.
I really liked the colour screen as well as the freedom of using the Google Play Store to add more features to the device. It allowed me to use my existing Kindle library via the Android app, and get eBooks from other stores as well.
I always read in bed, and use a protective case with my device so I was shocked that after 5 months, the screen cracked while sitting on my bedside table.
Boox Support are adament that their screens never break and it must have been through misuse. The device wasn't even in use when it broke! They claim their warranty doesn't cover screen breakages.
At the time of writing this review, their warranty however does state:
"If within one year from the date of purchase, any faults caused by quality problem of the product itself under normal operation and without overhaul, you can enjoy maintenance services for free."
see, shop dot boox dot com /pages/warranty for warranty
Which is broad enough to suggest that if you use your device normally and it still breaks you are covered. However if you cite this to Boox Support, you will be told, cracked screens are only caused by 'external forces' and therefore, not covered by warranty
They quoted a fee of $245 for screen repair, plus $40 for return shipping which would not cover any customs fees applied from sending the device from the UK to Poland.
I am not the only Boox customer to have this problem, and they always respond with the "external forces" excuse. All devices have a failure rate, and Boox is simply in denial about theirs. 5 months is not an acceptable life span for a device.
I purchased via Amazon and contacted them, who agreed that the device is faulty and accepted a return for a full Refund, despite being past their usual return window.
It really is a shame as the device is a great ereader but I cannot recommend them as you may get a faulty device and be offered no support, just a huge bill to repair it.
I bought my Note Air 2 from Boox in December 2022. I have been using it since consistently, and have no major grievances with the tablet. However, the condition of the stylus that came with it has been deteriorating incredibly fast, and between today and yesterday, large pieces of it have broken off the tip, leaving the grip unmanageable.
I contacted customer support, reiterating that this was through nothing more than regular use and that it is within the first 2 years of purchase, and they have refused a replacement citing "angle and pressure" as possible reasons for this.
Clearly, the reason for this is faulty, cheap manufacturing. For a £500 purchase, a buyer should expect top quality, not an accessory that literally falls apart in my hands as I write, not even a year and a half into its life-cycle. Incredibly disappointing that yet another company is making their items so cheaply that they don't last, forcing the customer to buy a replacement themselves. I would advise against buying with them, or buy your stylus from somewhere else.
Do yourself a favour, grab a kindle, a tablet or anything else! The devices sold are slow, laggy and remind me of the early days of internet. Their software is not much better. The real kicker is that once you decide to TRY to get some books on your device you will probably end up chucking it out the window. After hours of frustrating attempts to get some books on my device, I chucked it in the bin and ordered a Kindle. The best decision ever! No windows or mac device will recognise the Boox reader, bluetooth transfer is impossible as the device never prompts you to accept so it fails. Do what they recommend, use the booxdrop app and you're in for yet more frustration. No browser supports the IP address and all just return an insecure connection that can not load. Make an account and try via their website and you will not succeed either. Basically, just do not waste any time and skip straight to other devices, you'll thank me later.
Worst experience ever with their service.
I purchased a wrong product from their website. Tried to return but they charged me both delivery and return postal. Will never buy anything from this shop.
The worst thing is their terms and conditions when you log on the device force you to obey communist Chinese law from mainland China. And all your personal data are stored in their mainland China servers that Chinese Communist Party can access anytime. Do buy any product from this brand.
Bad Warranty support
Bought a Boox Note Air 3c. Screen is very fragile to the extend that it's a matter of time to break and no warranty support for it or even no accidental damage protection plans.
Cost of replacement plus delivery are about 70-75% of the initial price. Not worth the money.
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