Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Very positive experience with repair centre in Budapest. Provided shipment. Diagnosed the problem and offered great service for very reasonable price. I was very pleased!
DJI 回复2025-08-29
Hello!
Thank you for your positive feedback! Your feedback is crucial to strengthening our customer relationships and improving the quality of service for DJI users like you. We appreciate the opportunity to serve you. Thank you for choosing DJI, we are committed to providing the best experience for our customers.
Amazing service. Crashed my drone into a tree and DJI provided best service possible. Costs of repair were little and got my drone back within a couple of days. Super surprised by how quick all of this went and how little it costed. Thanks!
DJI 回复2025-08-28
Thank you so much for sharing your experience with us! We’re really glad to hear that our service team could help you get your drone repaired quickly and at a reasonable cost. Your satisfaction is our top priority, and feedback like this truly motivates us.
If you ever need any further assistance or have questions in the future, please don’t hesitate to reach out. We wish you many safe and enjoyable flights ahead!
I bought my first DJI drone (Neo) in March this year and was very impressed with the functionality for the price paid.
Unfortunately, I crashed the drone recently and broke the camera lens. Having sent it back to DJI using their DJI Care Refresh system, they agreed to repair it free of charge. Very efficient with good communication.
DJI 回复2025-08-27
Hi there,
Thank you very much for choosing DJI and for taking the time to share your experience with us!
We’re glad to hear that your DJI Neo has been successfully repaired, and we truly appreciate your kind words about the DJI Care Refresh. Your positive feedback means a great deal to us and inspires us to continuously improve our products and support.
If you have any questions or suggestions in the future, please don’t hesitate to reach out. We are always committed to ensuring you have a smooth and enjoyable flying experience.
The drones are impressive when it comes to camera quality and ease of use. However the battery life is quite short which means I have to cut flights shorter than I’d like or carry multiple spares. For the price I expected longer flight times.
DJI 回复2025-08-26
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely appreciate your feedback regarding the flight time of your DJI drone, and we understand your desire for extended aerial operation – it's a crucial aspect of the flying experience.
Flight time is influenced by multiple factors, including current battery technology limitations, environmental conditions (such as wind speed and temperature), payload (including camera gimbals), and specific flight maneuvers. At DJI, we are continuously investing in research and development to enhance flight endurance while prioritizing performance, safety, and reliability.
Thank you for understanding and support, we are always here if you have further questions.
I want to update my earlier feedback regarding my recent order experience with the DJI Osmo Action 5 Pro through Walmart Canada.
At first, I was extremely disappointed when my order was unexpectedly cancelled after three days, with the false claim that I had requested the cancellation. This left me without the camera I had planned to use on an important trip with my daughter, which caused us a lot of disappointment
However, DJI reached out to me directly and made up for the situation. They offered to ship me the same camera at the original price I paid, which I truly appreciate. I would also like to highlight Stella’s outstanding customer service — she handled my case with professionalism, care, and efficiency, and made sure I was properly supported through the process.
Thanks to this resolution, I am now looking forward to receiving the camera and adding it to my DJI collection. This positive outcome has restored my confidence, and I appreciate the effort DJI put into making things right.
DJI 回复2025-08-26
Hi there,
Thank you for contacting DJI. We hope you are doing well.
To assist you in resolving this matter as effectively as possible, we’d like to offer a gentle suggestion regarding your Walmart order. Since this purchase was made through Walmart, the respective seller or Walmart’s customer support team will have direct access to your order details and be better positioned to address your concerns with targeted support.
We truly appreciate your patience throughout this process, and hope your issue can be resolved as soon as possible.
Thank you for your understanding and support.
My drone went crazy out of the blue and flew away and crashed into the water. DJI investigated the case and confirmed it was under the warranty and will send me new air 3.
DJI 回复2025-08-25
Hi there，thank you very much for your recognition and support! Your satisfaction is our greatest motivation. We will continue to work hard to provide you with high-quality service. If you need anything, please feel free to contact us!
I bought my first drone from DJI and was delighted with it. I bought a refurb for a reasonable price, it was delivered promptly, and it works just fine.
Everything went as expected and I have no issues.
DJI 回复2025-08-23
Thank you so much for your trust in DJI's brand, products, and services. We remain committed to delivering exceptional products and services to you and all our customers. We hope you continue to enjoy your experience with DJI products, and we wish you happy flying and a fulfilling life.
I had my Air 2 for years and finally one of the propeller arms broke.
DJI repair was the best customer experience I had in a while. Easily logged a repair on their website, got a free postage label, sent my drone the next day, had a quote for £70 for the repair, paid easily online, got the drone less than a week after sending!
They called me twice during and after the process to check if all was good.
I see some negative reviews here, but at least for the repair service it was great. UK companies should really take a look at how far behind they are in support.
DJI 回复2025-08-22
Dear IK,
We hope you are doing well. Thank you for contacting DJI and for your positive feedback. We truly appreciate it.
Your comments help us continually improve our service quality and enable us to provide even more comprehensive support to our customers in the future.
Thank you again for choosing DJI, and have a wonderful day.
This refers to DJI Australia. I lost my drone in the river and used my DJI Care Refresh plan to replace it. DJI were very fast to send the replacement once I had paid the fee. They also called a couple of times to make sure all was going OK. Compared to most other organisations I have had encounters with DJI service is way better.
DJI 回复2025-08-21
Hi there,
Thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.
Absolutely amazing service provided by this company. Bought an item which didn't work for what I needed but they were so helpful at sorting out its return 5 star customer service in my opinion.
DJI 回复2025-08-21
Hi Samuel, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Any electronic devices could become faulty during warranty period. And that is normal. If DJI product becomes faulty then DJI company will repair or replace your item very quickly, even if you lost your receipt. I can recommend to buy DJI products to everyone
DJI 回复2025-08-21
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
My drone came to an unfortunate end, well out of warranty. After lodging a repair ticket, DJI got back to me almost immediately with a very reasonable repair quote. Instead of having to send it off for repair, they sent me a refurbished one within a day. I'm honestly blown away at the level of support given. Thank you.
DJI 回复2025-08-20
Hi there,
Thank you for taking the time to share your feedback with us. Your input is incredibly valuable in helping us strengthen our customer relationships and continue improving the service we provide to DJI users like you.
We truly appreciate the opportunity to serve you. Thank you for choosing DJI — we’re dedicated to delivering the best possible experience for all our customers.
The best customer service. Vision sensor error on My mini pro 4... I needed it replaced or fixed within 7 days. Customer service put an expedited request thru since I was leaving om vacation. Had it in 2 business days.
DJI 回复2025-08-09
Hi there,
Thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.
SUPER SERVICE. Instead of repair, I Received a brand new item :-)
Also extra propellern and knobs.
Five stars!
Thanks!
DJI 回复2025-07-30
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our support for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI!
Fantastic drones and the highest quality cinema drones on the market for consumers. They have some problems with battery issues at times, but overall I love DJI!
DJI 回复2025-07-29
Hello there! Thank you for your feedback. We’re delighted to hear that you love our drones and appreciate their high quality. Could you please share more details about the issues you're experiencing with the battery? We look forward to your response.
I’ve contacted their customer support several times - it’s probably one of the best I’ve ever dealt with.
DJI 回复2025-07-29
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
What can is say, I am overwhelmed by DJI’s service. I sent my drone to DJI on the Wednesday, by Saturday afternoon I had received a brand new mini 3 pro. 3 days from start to finish and I had a brand new drone at my door. This cost me £63, which is nothing, especially when I didn’t even have care refresh on my DJI drone. I can’t thank DJI enough for the superb service they have given me. Their customer service was top notch all the way through the process.
Thanks
DJI 回复2025-07-26
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our support for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI!
Crashed my osmo pocket 3 gimbal and expected to pay a lot to replace that.
Dji offered to send me a new/refurbished product (I still only had to pay 70€ for the gimbal).
Violett - I hope I spelled that correctly - was super nice on the customer support and helped me.
No complaints, just a perfect way of service how that went. Well done Dji.
DJI 回复2025-07-15
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
The best customer care in the world!
As simply as that!
DJI 回复2025-07-14
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.
Amazing drones, great customer support, fast free shipping. Almost nothing but good experiences. I'd avoid chat support for anything involved, just use their generous phone support instead. I crashed my Neo drone, I had purchased the 2 year Care insurance, they had a replacement shipped to me in 3 days for $20 total! Really great service. The Neo is a small beginner drone so it's capabilities are limited but it's a remarkable achievement in engineering and providing an affordable intro into the VR droning experience.
DJI 回复2025-07-11
Dear Michael,
Thank you very much for your thoughtful feedback.
We are pleased to hear that you have received your new DJI Neo and are enjoying your experience with the device. Your recognition of our products and services is greatly appreciated, and it motivates us to continue striving for excellence.
We look forward to seeing the memorable moments you capture with your DJI Neo. Please feel free to explore its features and unleash your creativity.
Thank you once again for choosing DJI.
We wish you a pleasant weekend.
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