DJI（dji.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 621 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：46% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 91% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help. The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。so i purchased a dji mavic mini fly more combo for a school task 400 £ much to my disappointment 2 weeks later still hasn't arrived says 3-5 business days and basically they told me to wait and dhl the delivery carrier is also rubbish i am starting to think they have lost my parecll, on th plus side the products look amazing but unhappy
Products live up to the reviews but the after sales support is horrible. They offer a service called DJI refresh which is a sort of insurance program allowing you to replace a physically damaged device for a reasonable cost. You have to buy in at the time you purchase for your device, then you pay for the replacement when needed.. When filing a claim you have the option of requesting express replacement where you admit responsibility for the damage (AS OPPOSED TO A DEVICE MALFUNCTION) and they tell you they will be sending your replacement within 2 days of recieving your device. I damaged my Mavic Air on 5/24- filed the claim online as an express refresh and paid via paypal that same day.After not hearing from them for a few days, i discovered there was a problem with my email address- took them a week to fix it and send the shipping label to the right email address (the same one that was on my paypal account).... They received the package on June 4th and two days later (june 6th) changed the status to say they would be shipping a replacement within the next 2 business days... After waiting over 10 days (June 17th) i followed up by online chat and was told it would go out in the next 2 days... here we are 4 days later (2 business days) and I'm still waiting... I reached out again today and was told that they confirmed my payment on Friday (6/18) and the package should go out in the next 2 days. Once again i paid via paypal may 24th - 27 days ago. What a nightmare.....
This was initially a rather negative review after DJI refused to fix something that broke on one of their gimbals, through a design fault. However, in the end, they did pay for a replacement. I think, overall, DJI have done a pretty good job of getting to be a major company and still being contactable. You can email them and raise a support ticket, and get through to a human. However, too often these days that DJI human isn't really paying attention and you end up repeating yourself in the hope that they will actually read what you're typing at some point before it all gets too painful. So, because it worked out in the end, I'm revising my review from 2 stars to 4. I hope DJI choose not to go the same way as so many other companies - those that will take your money but not help with after sale issues. So far, they're doing ok...
Honestly, pretty unimpressed with the product so far. Consistent issues, looking like I'm going to be sending my 2nd drone back to them for repair now. Just none stop problems - real shame, because when it works, it's great - but the problems are so consistent, it's a wonder the product ever made it to market.
I would have given 5 stars but no. I ordered a Mavic 2 pro and an intelligent flight battery which surprisingly arrived the next day. I mistakenly bought a mavic air intelligent battery which I only realised on opening the box. I have been sending messages to the CS team for 2 days in order to get a replacement or do a return to get but no response. Customer Service is crap and very frustrating to deal with. I am not happy at all.
...... and suddenly stopped working and fell into the lake. Contacted DJI customer service and after a quite long information exchange and the know-how and professionalism of Dora, DJI technical support they have replaced my drone with a new Phantom 4 Pro. Dora, thank you very much for your energy, effort and understanding in this matter. Sincerely, Andres
Okay so I actually am changing this review I was worried when it took nearly 2 months to receive my drone, they are made in China so the corona virus has affected shipping times. However I did receive my drone and have now flown it over 20 times. And the only bad thing I can say is the range is 3000 feet reliably not 2 kilometers but other than that this is the best drone you can buy for under $400
I’ve been excited to experience my new Magic Mini but got notification that my shipment is delayed and they are giving me a $10 driest in their shop site.. Got in touch with them and the rep told me they have no clue when it will ship. No clue???! Really???! How could a company who promotes their product to ship in 10 days not have a clue when it will ship after the 10 days is up???? So far, I’m very disappointed with DJI.
Bought a Mavic Air which is a great drone, unfortunately on only the third time of use the compass would not calibrate so could not fly. I contact DJI, very helpful and then sent drone to repair centre, problem identified and replace with new component without charge. (As should be the case) Would have given 5 starts but I guess it should not have gone wrong after only a couple of hours use. Since then drone has performed flawlessly.
Initially my return of the mini for assessment was overlooked, but once this was noticed, I got excellent and timely assistance. Well done Dji support.
I have a DJI Mavic Air drone, which I used for many vacations. It works very nice, you have a lot of custom controls which makes the use very easy for beginners. BUT.. in one vacation the drone suddenly moved backwards without moving any controller so that the drone collided with a tree and fell into the water. After drying it I tried to turn it on, the drone starts, gimbal is moving and you can take pictures and videos, so everything looked fine but the drone does not start because of a power consumption error. So I sent it to DJI support to get it repaired. They told me they did not look deeper why the error occured, they just say because of the contact with water it is highly a too major error and they do not repair it, they would like us to buy a complete new drone. I guess DJI never heart from eco-friendly support. Why do I need to buy a new one when nearly everything works fine? Another drone repair service told me you can simply replace the internal board and then it should work fine. Costs of the repair should be around 170€ BUT DJI wanted me to buy a new drone for 570€. This is a shame and I do not support this non existing customer support!! DJI you should do it better if you want to keep your customers.
Great drone but terrible support. Kept having disconnect issues dji kept telling me i crashed it when my flight records clearly showed i didnt. Then they made me pay to fix it when there was nothing wrong with it. Terrible support. Disconnected since i first bought it, and i already had given in and paid once to fix it when they claimed i crashed it the first time. If its out of warranty or you dont buy dji refresh dont expect any after sales support. Case #CAS-3365856-F5F2Q5 apparently this is the only way to get attention by publicly sharing your experience
I had a Spark which was bought a year ago. The flight time is becoming increasingly unacceptable - it's like 15 minutes now. Had to make another purchase of extra batteries. Why wouldn't they optimize the battery building??
DJI make excellent drones and are a great company, I love their products and have no issues with them as a company, however their payment process and shipping needs to be improved dramatically. Over the years I have bought TWO Spark Drones (including controllers, 6 batteries and additional accessories), This review is based around my order for my recent orders over their excellent RoboMaster S1, a pre-order for the Mavic Mini FlyMore and also an additional battery / gamepad for the RoboMaster. This would bring my total revenue spent on their products to well over £2000. My order for the RoboMaster S1 was placed on the 23rd October 2019, it was being shipped from China so I did not expect a fast delivery time, their site updated to say it had shipped on the 29th October, arriving with me at midday on the 1st November. I have no complaints about this part of the order as this was expected and service was excellent. The problem seems to occured over my order for the spare battery and GamePad which I was unable to purchase from any UK retailer. The order was placed on the 3rd November and paid via Paypal for £170, the money was paid to DJI the next day and left my account in the early hours of the 4th November. I have proof of payment from Paypal in multiple images and screen shots, and they also confirmed payment was made to them on the 3rd November. Their web site claims delivery 8-12 working days after payment confirmation, to me this means that the order should be actually with me on the 13th (earliest), however when speaking to their online support, I was advised payment had not yet been "Received" on my online order, and the expected shipping date was the 13th November and to allow 3-5 days for Delivery (so 16th to 18th November) - Their site clearly says Delivery Time (not Shipping Time) DJI will not take payment when paid by card from your bank account until the goods are shipped however Paypal take the money immediately and there seems to be a severe delay between it showing online as paid, additionally DJI they have no expedited shipping option. My order for the Mavic Mini FlyMore, is for a few pounds under £500, this has an estimated delivery of 20-25 working days from payment confirmation. The authorisation has already been processed (but money not taken) and when contacting them on this, I was told the expected shipping date was around 1st to 3rd December 2019, and to allow again 3-5 days for the courier. This again means 30 days to 35 days for the actual order to be processed from start (payment) to finish inc weekends (when I receive the goods), whilst I understand that weekends are not included, it is still 'extra' days you need to wait before you order is delivered. Having placed my order for the battery and the gamepad with DJI, I was checking the internet about 6pm in the evening of the 4th November and I found a company In Bulgaria who had both in stock, I opted to not order the gamepad from them, but did order one more battery, service from them was excellent and the shop in Bulgaria shipped it on the 5th, and it was delivered to me by 9am on the 6th. I may now order from them in future since their payment and delivery process is far better. I have had several chats over the order for the battery/gamepad with their online staff, most promise to chase this or email me with an update or expedite my complaint, however 48 hours later and i have not heard anything, I am still waiting a reply to a support email raised on the evening of the 6th November, I was told today in a chat (7th November) that a supervisor will call me in the next 24/48 hours. Update: 13/11/2019 Order for Battery/Gamepad was escalated after communications with a supervisor and was delivered on the 12th November. My order for the Mavic Mini Fly More was cancelled and ordered from another supplier who could deliver in under 24hours (my choice as I wanted it earlier). Due to this my rating has been increased from 2 stars to 4 stars, DJI have made a massive effort to escalate my battery/gamepad order, also email me personally and try to speed things up.
Really enjoy receiving your products. Apple-like quality.
DJI was able to take my drone in after it had crashed. The process was easy and quick. I was very pleased.
DJI has always honored its warranty service and I have been very satisfied with both their fairness and timely repair service. I love the Phantom 4 line and hope that DJI will continue to support its best product line.
I thought this repair took a while this time and someone getting back to you also took longer than I thought it would. My drone has been faulty since August and has been to dji repair twice, it’s now on its way back to me now, so let me see what it’s like when I get it back
I ordered my mavic air combo pack on 9/21 and am still waiting for delivery. When I emailed them I got an immediate response that it was going to ship on 10/5. On 10/5 I got an email saying that shipping is delayed. They have my money and I have no drone. At this rate I'll get my credit card statement before I get my drone. They did offer me a $10 dji credit. Has anyone else been given this run around? I've read reviews from customers who say that they received their products in a timely manner, am I the only one who is having this problem?
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