Fast turnaround
Fast turnaround with detailed repair order and costs. Had my drone back in less than a week.
DJI靠谱吗？
DJI（dji.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 621 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：46% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 91% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help. The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I'm a satisfied customer and like your…
I'm a satisfied customer and like your products and for the most part I have had good success with them. My only issue is that i have had to have my mavic air repaired twice due to sensor issues and although the repair experience went smoothly and quickly I'm disappointed that i have had several problems with the mavic air. I also own a mavic 2 pro and as of now it has worked flawlessly. I recently purchased an osmo 3 but havent recieved it yet so i dont have a review for that yet.
Overall I'm very happy with the service…
Overall I'm very happy with the service and resolutions to repair issues I've had with my drone. Being from Canada I would just suggest that DJI look into creating a service center in Vancouver, and make some changes to their customer support lines so Canadians can call toll-free.
Abrupt unhelpful customer service
Flown my drone for 2 years without issue, however yesterday I lost it signal and fell from 30 feet, then disconected, it can't be found as its not in the find my drone location, I appreciate the nature of the hobbie but Dji are very unhelpful in me getting a new aircraft only, I'm happy to pay but they won't help me so I won't buy from them again EDIT, DJI told me that my P4 wasn't available to buy in the uk any more and offered me a voucher to use in there shop
The drone was destroyed in a wreck and…
The drone was destroyed in a wreck and covered by warranty. The warranty didn't cover the battery and props, though, and they were also destroyed. I ended up having to spend $200 to replace them.
A mix of good and not so good.
DJI called me to ask me to give a review of my warranty repair service...Which was good. However, I asked the representative about problems I was having playing back video recorded at the high resolution settings. I explained I was using VLC as my media player, but was unable to play videos. After placing me on hold, he came back and said to use VLC media player??? I just mentioned that. The representative was difficult to understand as he spoke broken English. The end result, video playback problem was not solved. No help whatsoever. Please hire English speaking people who can understand simple English...Not that hard to do.
DJI Selling remanufactured units as new...BEWARE
I had to send my Phantom 3 back due to a crash and they were excellent and replaced camera and gimball...NO CHARGE. I am a very big DJI supporter but recently purchased DJI Goggles sport edition for Phantom 4 pro V20. I have had a henious time trying to get them to function. Customer service has been okay but given me nothing to fix this issue. I purchsed goggles 4-19-2019 and they sent me goggles manufactured in 2016. I actually think they were remanufactured and sent to me as new. I purchased them from DJI Store directly. I mean...what if you purchased a new 2019 automobile and found outit was a rebuilt 2016 auto. I am sure you would be dissapointed like i am. The goggles take 20 hours to charge and I can barely get them to turn on and have never functioned at all. I am not upset as I am dissalusioned at this. I can and will absorb the 378.00 they cost me and move on but at least I know now why President Trump has gone the extra mile to bring business back in USA. Folks, just beware when you purchase a DJI product, be informed and ask when it was manufactured and if they are selling remanned items as new. It happened to me it can happen to you...
Drone repair & DJI Care Refresh
It took me a number of phone calls and emails to get my point across, but once I did they took care of the problems (both technical and on a new order) promptly and more than satisfactory!
DJI done right
first let me say this, I am hard hearing and DJI reps often have a slight accent, having said that let me also say the service and repairs have been outstanding,quick turn around and I think the cost of repairs are lower than I expected. I hope I will not have to send my drones back but if I do I will feel confident repairs will be correct and timely
Good warranty experience
Good warranty experience. Paid for all shipping and I was flying again in less than 3 weeks. Sent me a new Spark with a set of props attached. An overnight shipping option to/from would have been nice, Never did find out what the cause of the issue was. A work order / invoice with details would be appreciated.
Just exellent products and good…
Just exellent products and good quality,but it woud be nice to get The spark controller for free,when you buy The spark
Very satisfied
Very satisfied, turn around time very reasonable.
I have bought DJI for years now
I have bought DJI for years now , had to their was no other competition out their spent thousands of dollars on their drones , yes I have them all , and I was quite happy until a few days ago when I bought the platinum maverick pro version . Had it for 3 days and it took off and decided to go on it’s own to wherever it went . Lost all contact with the phone and it detached from the controller . So ya I’m out 1000.00 but DJI said the would give me another one for 30% off. How sweet of them right . So my days with the DJI has ended , but I did buy the new EVO by Aultel and I should have bought this way before the Mavic pro its absolutely great . Think I’m gonna go out and buy another one .
From Agras to Spark - Customer service has improved!
I own a lot of DJI products - from 2 Agras, Matrice 210, Inspire 2, Mavics, a Spark, Osmo, and more, probably close to 75K USD all in. About a year ago, I was unhappy with your customer service - yet, they did eventually provide me the information/service over time and many repeated attempts. I sent feedback then on how I thought you could apply best practices and process to improve this, and a year later, it appears you have taken my opine and that of thousands of others to heart. The recent repair/replacement of my Inspire 2 under the DJI refresh was easy, fast and effective. But, it's far more than just the replacement of an aircraft. DJI Agricultural also listened and altered how the Agras aircraft record and report data. And that was critical for those of us using them in the agricultural and residential spray applications. This is yet another example of how DJI is trying harder to be an example in customer service. Congratulations !
My Mavic Pro was recently replaced…
My Mavic Pro was recently replaced using DJI Refresh Care. What a great service. Other than taking 2 weeks to receive my replacement the whole process was simple and straightforward. Interestingly, the damage report DJI sent me showed damage that I was unaware of. Overall, a great experience. If possible, I will be renewing the DJI Refresh Care on my drone.
Had an issue with my Drone
Had an issue with my Drone, though it was DJI, it was the retailer's fault, while DJI was a bit slow in response, they are not to blame, sorry, love my drone
Defektive Battery at purchase
Defektive Battery at purchase. Should send it back on my costs. Asked for a shipping label because they have to pay. Had to ask 2 times. Got a shipping label. Got a new Battery. Everything ok in the end.
The repair service was fast and the…
The repair service was fast and the communication was awesome. The only issue that I had was when I received my drone, the top of the gimble had scratches from the gimble protector. It has since gotten worse.
Good outcome but Proactive repair service required
Had a few communication issues with the repair center in regards conordinating delivery of the unit for repair, but when in the end all was sorted and DJI offered a FOC out of warranty repair. Don’t know if this was due to the fact they knew the Mavic had a known issue with the Gimbal or they wanted to apologize for the delay, but in the end a relatively satisfactory conclusion.
Happy with the end result
Bought a Mavic Pro few weeks ago, It was actually my first drone and I can't tell you how excited I was once it arrived. I tried a couple of flights with it for the first week, but one time I was trying to fly it through a tree in order to capture the stunning sunset view, my mavic clipped a tree branch on 15ft and fell straight down to the ground. It directely got the gimbal overload error, and the right landing gear was damaged. Then I contacted dji support and told them every detail of the flight I can recall. I was expecting that they could give me some other options instead of sending it back to China for repair...But it's probably too damaged, send in was the only choice I got. I didn't buy any dji care plan, but luckily the repair fee was not that high and they got it repaired and mailed back to me within 12 days. I was thrilled to see my mavic back in the air, and will definitly to be careful while flying it.
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