A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Others Do Recovery Cheaper and More Importantly Better
I use this software to recover data off of two hard drives and it failed with them both. With large video files it just can not do it. It will make it look like it has recovered your files and then you will go and inspect them and they will be corrupted, my hard drive was not damaged by the way, a simple formatting issue. Go and read reviews of this type of software and look at alternatives before you go with EaseUS, others do it cheaper and more importantly better.
So there service and softwear work great.. But what they dont tell you about is all the extra hidden charges.. The customer support hold your data hostage behind sevral pay walls. I had to buy 2 diffrent year long licences for softwear. Only then after i had payed for them they told me i would need to pay £50 on top for an engineer to finish the job that took less than 100 seconds.. They fixed the problem.. But i feel ripped off? ..
Edit after reply..
So i fully understood what you were going to do. Its not that i didnt undstand the technical side of how you helped me. What im saying is at no point was i told you will need to spend this amount to fix the problem. I was told to buy partition master for £199 by your agent. I found a code online got it for just £17.99. After buying that i was then told i would need to spend the extra £50 for someone (blatently the same guy) to fix the problem.. I felt like i was been ransomed.. Very shady sales techniques...
EaseUS 回复2019-09-23
Dear GodLike Greg,
We are sorry to hear that. Maybe our engineer did not describe the payment item more clearly. There is a special environment on your computer, you lost data from a GPT disk, however, the disk was changed MBR. Our engineer helps you finish the two major operations:
1. Convert the disk to GPT;
2. Fix the boot issue on the disk to make it bootable.
All these operations need different products and professional skills. We will email you again to explain the details.
I checked your order details, you have not finished the payment $49.97 until now, but we have completely solved the issue for you. We hope you can further check it.
Thank you for your understanding.
Best regards.
Didn't function. The trial version would not show the file that I needed to restore so I just had to hope that if I bought the software it would just work. It did not and I was forced to rush through redoing the lost work. When I tried to get a refund they were adamant about a remote session and I in no way trust this company enough to allow them access to my computer. I'll just cut my losses and never just buy software with the Hope's of it working again.
EaseUS 回复2019-09-23
Dear MichaelB,
We are sorry to hear that. The issue is caused by the settings of the special environment of your computer. This requires a very skilled technician - an absolute and unequivocal expert - as well as remote access to your computer. We use TeamViewer software to do remote connection and all operation your computer is absolutely safe, you can also see all operations we did during the process, you can also directly close the window of TeamViewer to disconnect it. The remote session service included in our regular service package with our product at the discretion of our service technicians. It can only work, however, if you consent to let us help you.
Thank you for your understanding.
Best regards.
Product is average at best... For me and what I needed done.
Although the product is very good, it was extremely slow and for some reason it was stuck in a loop while scanning my external drive at 5:10-5:14 in time remaining. On top of that, It did get a majority of the files, it definitely corrupted quite a handful of them too. It was ok for a good while but somehow or another, my external drive is now useless because all of the sectors are now damaged and there is really no way to get them repaired because the product can't jump around them AND no other product can even recognize the drive to even TRY to repair it. So yea, That's the end of that. Great people to work with though!!
The software works great until you got another computer or new motherboard...then you can pay again for the same software.
So i installed the FREE version 9.2.1 from years ago which still works for the most options. The NEW FREE version is limited because they wants you to pay for it.
UPDATE:
-------------------------------
After many email exchanges and a dispute with PayPal, EaseUS has provided a full refund.
I was asked to delete this review but for the sake of consumer awareness this update is more appropriate.
EaseUS Todo Backup Home 11.5 did not work for me, due to time constraints abiding by EaseUS's refund policy particularly #8. "There are technical difficulties which our support can provide solutions to".
Why didn't it work?
The computer being cloned was a Lenovo ideapad 100 from 2017.
It has only one hard drive bay and a built in discrete TPM. From all the investigating I did the only issue I could find was an incorrectly copied EFI System Partition, meaning no boot sector and no MBR.
How did I fix it?
I used a different program to clone the disk partitions then used EasyRE to save some time correcting standard boot issues with Win 10.
Could EaseUS correct this issue if I gave them a chance?
Probably, but it would require a separate working PC with the facility to plug both the Source and Target disk drives into it.
Overall, this was a frustrating experience, but since I did get my money back I will change my rating from 1 to 2 stars.
ORIGINAL REVIEW:
-------------------------------
Was attempting to clone a HDD to a SSD as an upgrade in a Lenovo laptop.
EaseUS Todo Backup Home was the top search result and even had a tutorial with guess what "How to Move OS and Clone HDD to SSD in Lenovo Laptop...".
Epic fail and 6 hours wasted, there was so much missing and wrong with the clone there was no way in hell it would work!
The Lenovo laptop I worked on only had 1 drive bay the only way to get this SSD to work was to take both the HDD and the SSD and manually correct the partitions on another PC then shell out another $30 for EasyRE to fix the boot issues.
When I asked for a refund because their product did not meet the advertised claims and that I followed their very own tutorial to the letter I was denied, on the grounds I did not let their "technician" help me after I had already fixed things myself.
Basically their "refund policy", if you can call it that, is no refunds.
Tried to save time, got ripped off...
Avoid this company!
EaseUS 回复2019-07-08
Hey Terry.P,
We are very sorry to hear that. Our refund policy clearly states that an analysis is always necessary before the refund. We maintain a large crew of highly capable professionals for this purpose. We do this in order to have any refund policy at all because otherwise, it would be possible to first use the software and then get a refund anyway. This is not a conspiracy.
Thanks and best regards.
I want to know if this one really works. I need to retrieve some company back files that was corrupted and accidentally deleted.
EaseUS 回复2019-06-17
Hi Tzieket Espiritu,
Actually, it is easy to judge whether the lost data can be recovered. EaseUS provides the free edition for trying. You are able to download the free edition from this page:
https://www.easeus.com/download/data-recovery-software.html
It means that your lost data can be recovered as long as the free edition is able to list the lost files after scanning. You could make a decision on purchasing in this case. You can also contact EaseUS support to know more about it.
Downloaded the trial version to check if the important deleted file was found before buying. Was useful before spending money, because it didn't find the deleted (two days ago) file. Finally managed to recover it because the cloud service has a back up also and are busy putting all the files back into the cloud.
EaseUS 回复2019-06-10
Hi,
The trial edition is able to find your lost files as long as the lost files have not been damaged or overwritten. Maybe your lost data has been overwritten although it was only deleted two days ago, so you cannot find them using the trial edition.
I'm glad to hear that you are able to get the lost files from a backup. We always suggest our customer back up important data timely. EaseUS Todo Backup is a recommended software for backing up files, system, emails and other.
I had to retrieve some files I deleted late at night and I was so desperate I bought easeus especially because the promised 30 days money back guaranteed. I received some files (PDF, word docs) but some other important files were not being recovered! I emailed them to let them know and now they are refusing to refund me because I did not contact them to fix it. I panicked and gave my laptop to a professional before they even replied to my email, I needed those files ASAP! They sent me their refund policy (which they don't let you know about before purchase) and it basically says they won't refund unless they have cracked their heads trying to fix it as if everyone had that kind of time! I wouldn't even be mad if they said this to begin with but THIS IS NOT WHAT 30 DAYS MONEY BACK GUARANTEED MEANS!
EaseUS 回复2019-04-19
Hi Rose,
Sorry to hear that. You can find our refund policy in the footer of every page, in the support section of our website as well as below the terms and conditions before you complete the purchase. This refund policy clearly states that you have to let us help you first, which would have been faster than giving the laptop to a laboratory, as you did. These rules work very well if you do not break them.
We hope you understand.
Thanks and best regards.
Works But There I A Lot Of Stuff They Dont Tell You
I never write a review until a product has completed the mission I bought it for.....in this case the EaseUS software. The key question is if the product works. The answer is YES.....it works extremely well. BUT, as the title suggests, there is a lot of stuff that they don't tell you. At the top of that list is the speed at which it operates. I had a hard drive with about 7.5tb of data that needed to be recovered. It took over THREE DAYS to do the initial scan. After that, the recovery went smoothly, but with write speeds in the KB range. It took 10 DAYS (yes, that is DAYS) to write about 3.8tb to the recovery disc. Just my opinion, but it would be nice if they give a heads up on how slow the process is. Tech support is equally slow. Why? Because it is in China, so forget about getting a same-day response. Not just that, but their techs don't answer questions. They seem to be schooled to protect the image of their company at all costs, and ignore things like how slow the process is. The interface is nowhere near as easy to use as they seem to think it is. And with poorly written instructions that omits key details, it complicates matters even further. Having said these things, would I buy it again? Yes, because it works--even if it is like working with a 14.4 modem once again. At least now if I have another catastrophy I will know what I am getting into.
I was hoping to transfer my Windows 7 system to a new PC. I consulted EasUS, and bought their Backup product as it offers system transfers to different hardware. Only after many emails with them and hardware manufacturers did I learn that this is impossible – modern hardware does not have drivers for W7. Felt they could have told me this before I bought.
Tech support was very helpful trying to get round the fact that the software wasn't compatible with my version of outlook. In the end no luck. Wouldn't allow me a refund, but instead offered me lifetime upgrades. Which in the end appeased me for not being allowed a refund. Hence 3 stars putting their refund policy into question.
Kan ikke anbefale firmaet. Købte den nyeste version af deres Todo backup system - som jeg tidligere havde benyttet - og som virkede ok i den gamle version. Programmet blev installeret uden problemer - men "gik i baglås" når man forsøgte at starte backup, Havde kontakt med firmaets support - installerede og afinstallerede programmet i en uendelighed - over et par uger - uden at problemet blev løst. Jeg havde betalt 3-400 DKR for programmet, og det var HELT umuligt at få selv sådan et lille beløb refunderet, selvom firmaet har en 30 dages "refund" garanti på deres hjemmeside. EaseUS er kinesisk ejet og al support er fra Kina. Firmaet vil frygteligt gerne have remote adgang til din PC - men det er muligvis ikke nogen god ide...
English:
Can't recommend the company. Bought the latest version of their Todo backup system - which I had previously used - and that worked ok in the old version. The program was installed without any problems - but "froze" completly when trying to start the backup, Had contact with the company support - installed and uninstalled the program for an infinity - over a few weeks - without the problem being solved. I had paid DKR 3-400 for the program, and it was VERY impossible to get such a small amount refunded even though the company has a 30 day "refund" guarantee on their website. EaseUS is Chinese owned and all support is from China. The company would like to have remote access to your PC - but it may not be a good idea ...
EaseUS 回复2019-02-14
Hej,
Undskyld at høre, at du har problemer. Vores tilbagebetalingspolitik siger klart, at du skal lade os hjælpe dig først. Vi beklager, men der er ikke noget, vi kan gøre, hvis du ikke gør det.
Hvis du kigger på nogle andre anmeldelser her, vil du opdage, at vi normalt har succes med at løse problemer, og vi er absolut ikke interesserede i nogen af dine personlige data.
Med venlig hilsen.
A key portion of the EaseUS disk recovery software showed misleading scan result and caused a wrong decision to purchase. The purchase was non-refundable even if I gain no value from the product.
Details:
I downloaded the software an ran the free scan on the files which got deleted 30mins earlier. The scan result seemed positive: it was able to discover 7G of lost data, which was exactly the total size of the concerned files. Without an actual purchase, I was not able to see the result of the recovery, so I purchased it when the software prompted me to do so. Unfortunately, it turned out the software could not recover the files to original format (instead it is recovered as a few big and non-readable files). The customer service was quick and patient in explaining the situation: it is a limitation of the software that it does not work with SSD. Although a refund is not possible
EaseUS 回复2018-10-23
Hi Hongyu!
We're very sorry about that. Data recovery from an SSD is usually pretty easy - unless TRIM is enabled. In that case, it is very, very hard. Sometimes you get lucky and get back what you want, but not always. In your case, essential parts of the files have been over-written, leading to them becoming useless. No data recovery software, nor even a data lab could have helped you in this instance. In other words, the software works, just not here.
That's sad. We'd like to offer you a half refund - which means you can keep the software and get at least half your money back. Please get in touch with our support team and show them a screenshot of this reply. Data Recovery Wizard will certainly become useful to you again at some point in the future. Next time, best try to open the files in the preview first (if applicable for this file type) to see if the files can be used.
We hope this helps. Thank you and best regards.
UPDATE:
It took some back-and-forth emails and getting Paypal involved, but the company did fully refund my purchase, so I added two stars. They did honor their refund policy.
Awful! Promises the earth and will only allow you to apply changes when you purchase the software. I will avoid this site at all costs!
EaseUS 回复2018-07-30
Hey Charles,
sounds like you're using the test version of our Partition Master. Get the free version if that covers the features you want, or buy the full version if you want more features.
Best regards.
Avoid. (Use Drill Disk instead.)
EaseUs Scans disk but is unable to recover this files it scanned. It is also Unable to recover .indd files (adobe InDesign files) at all.
Competitors product Drill Disk scans and recovers files including .indd files. Under the same conditions. (The exact same disk)
The easeUs software in my case is not fit for purpose (no .indd files) and this company is not willing through its actions to provide a straightforward refund.
Customer experience has been poor and is getting worse each day as EaseUs avoids making a straightforward Refund.
EaseUS 回复2018-06-26
Hey John!
As we have said in our email exchange we'd be happy to provide a refund if we can just check in on the particular error you are facing through a live session.
Our software should be able to recover inDesign files without any problem. And it should definitely be able to recover files it found in the scan.
We believe this refund policy to be fair as we are trying to improve our product and provide good customer service. For comparison, we'd encourage you to read the refund policy of the competitor you mention.
Thank you for understanding and best regards.
I tried both the free and trial version of their partition manager, but it's kind of useless. It teases you with functions you want, but once you try to "Apply" the changes to the disk partitions you made, it asks you to buy the Pro version.
I didn't even want to do anything complicated, I only meant to shrink a volume – you can do that through the Windows built-in manager for free. And well, if the "Free" version can't do anything, how can I be so sure that the "Pro" version will work? Why would I even consider it?
In addition, the software keeps background processes even after you close it which of course means you can't uninstall it until you quit it through the Task Manager. And if you don't pay attention during the installation, you could install other software you don't even want. Quite a parasite, isn't it.
But the GUI looks okay.
EaseUS 回复2018-06-26
Hi Racoon07,
thanks a lot for your feedback! Having to uncheck some boxes during installation is common with freeware, unfortunately. Providers of freeware put them in there to make money, which in turn allows them to exist. In our case it allows us to offer more features with our freeware than we otherwise would be able to. We hope you understand.
As for processes running after exiting the program, we are unable to recreate the error you describe. Some of the processes (necessarily) reach deep into the system so they may take a while to shut down. If they don't shut down at all, something might be wrong with permissions.
The Free version of Partition Master is able to resize partitions. Please make sure you have not selected a feature that is not included in the free version, then the process should work seamlessly.*
Hope this helps.
Thanks and best regards.
*To see whether the program works or not - and how to use it - you may want to hop over on YouTube and look for "resizing partition with partition master". Thanks again.
The Data Recovery Wizard does not work as expected. Instead of recovering the correct files, even with almost 2 hours of technical support from EaseUS, the software can only recover the raw files without any structure of location and file names. Among thousands of the recovered files without previous file names, there is no way the users can screen through these mostly garbage files to identify the few files intended to recover. It is even more difficult and time consuming than looking for a needle in haystack! After hours of efforts, I finally gave up and leave alone those raw files.
**********Reply to EaseUS' reply:
Regarding EaseUS' reply on screening the Raw files on Date:
As the original file locations and names cannot be recovered, the suggestion of filtering the Raw files on the originally created date is not possible.
That is not practical at all to go through the thousands of Raw files with only generic file names such as FILE001.MP4 ... FILE2607.MP4, trying to figure out which one is the one you really want to recover while having no original file name and date present. Again, the option of filtering with original created date as EaseUS suggested is not possible. The date column now only shows the current scan date, but not the original created date of the lost files.
EaseUS 回复2018-06-21
Dear George,
We're sorry to hear our data-recovery software was not able to help you in this case. As you know recovering RAW files is not easy.
In order to find them, you can use filters, but if there are too many files then it can still be a painful and lengthy process. If the name of the file is lost or unknown, a direct search won't yield anything useful either. If the preview feature is available for the file, the best thing is probably to filter out as much as possible and look for it that way.
If the files you are looking for can't be sensibly previewed, though, probably the last option is to search with 'star' and file extension (for example *.exe) in the search bar. If you can recall the date of the last time you altered the file, that might help you narrow it down even more.
We hope you still find a way to get your data back, somehow. We'll certainly use your criticism as an impetus to develop better ways to search and recover RAW files.
Thanks and best regards.
EaseUS
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