A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Software didn't work. Was refused money back despite 30 day money back guarantee. Is now resolved.
Edited after resolution.
I bought the software, used it once and it didn't work. The job I had for it should be able to be handled by any data recovery software which was to recover files from a working drive. What I got from it was 500 gigs of useless broken files because it seemed to poorly guess where the files began and ended. After comparing working versions of some of the files with non working ones in hex code it appears EaseUS was either cutting off data from the front or end of each file. After only 2 days from purchase I asked for my money back as they advertise a 30 day money back guarantee. They refused to issue me a refund instead offering me a year for free of their software that didn't work. Then they offered me half my money back.
After filing a complaint with paypal and posting here and pissed consumer they did finally agree to give me my money back.
This is resolved but It was a very frustrating experience. If you advertise that you have a 30 day money back policy you should honor it, not require customers to make this big of a fuss. Buyer beware.
EaseUS 回复2021-09-14
We sincerely apologize for this inconvenience. Can you please let us know your reference number or case number? We will review your case and get back to you with a satisfied solution.
what a ripoff, these scumbags hit you up for a years subscription and then want more for less. they must be the russian mafia.
peopl like me are looking for a cheap solution for our data recovery you money hungry grubs
EaseUS 回复2021-09-14
We sincerely apologize for this inconvenience. Can you please let us know your reference number or case number? We will review your case and get back to you with a satisfied solution.
New Version has bugs in the filter, finds the file type I want (*.mpg), but then recovers unselected *.jpg files, so really slows down the recover process - size filter is a bit dodgy. Really prefer the older version, worked so much better (pre May 2021)
Broke EU rules by refusing to refund within 7 day cooling off period.
Downloaded EaseUs but was unable to use it on my machine because it kept giving me errors, uninstalled and contacted the company within 12 hours and they have refused to refund despite me asking twice.
If this remains unresolved I am going to raise a complaint with EU & UK trading standards along with contacting my bank to reverse the transaction.
ticket #758213
*Update*
Contacted them through live chat and asked a third time, they were able to assist me, updated review to a three star review to reflect.
Might work, might not. If not be persistent and you'll get your refund
Software was only able to recover 3GB of useable files out of almost 8TB of discovered files. After some back and forth was able to finally get a refund
Purchased the monthly package to recover data (more than 2gig) did not see any mention of monthly subscription. Get a email on the 29th day than my credit card was charged 89.95. I turned off renew subscription on there web site which in my opinion should have been clearly label at check out. Also should have been purchase by the month usage as needed rather than trickery of opting in subscription. I activated on 6/26/2021 and stopped renewal on 7/25. Charge is still on my Visa CC. Just been around and around with emails. Beware of this scam.
ticket #743927
UPDATE 7/28/2021 an on line chat resolved this issue and refund was processed. E-mail method did not work.
EaseUS 回复2021-08-02
We are sorry to hear the negative feedfack of our service.We reviewed your case and confirmed your renewal was not canceled before you got renewed and our support honored the refund policy and refunded the renewed amount to you.
This is to update my first review!
Although the company admitted that their software could not recover my data, they were reluctant to refund me. However, after several several emails, they refunded me.
he user is not prompted on the main interface of the download software. If you want to manage partitions, you need to use the Partition Master software in the link below:
In addition, The webpage showed that the purchase amount was NT 1100 yuan, but using a credit card to check out, the bill showed that the amount was NT$1326 yuan, which involved fraud and did not receive any explanation from the customer service.
The software recovers a considerable amount of data but, the real amount might vary based on its integrity.
In my case, the difference between recovered and usable was considerable.
That said, the software is very capable, but the developer should make this distinction very clear.
Good communication from the support team, nevertheless.
EaseUS 回复2021-05-08
Hi, Mr. Eduardo, we sincerely apologize for the inconvenience caused by this. Can you please let us know your ticket ID? We will review it and get back to you with a satisfied solution.
This review is regarding their new product "Screen Mirror". It looked VERY promising. I purchased it and installed it on my PC. In contrast to their advertisement, it DID require an app be installed on my iPhone, however that was a freebie. Once installed - it was very confusing how it should be used. You had to run the app on the iPhone, run the computer program from a chinese company named Wormhole, and then open a link on your web browser to a specific port on your iPhone. Nothing worked the first time through - so I rebooted everything and tried again. I could now copy images one at a time from my PC to the iPhone BUT I could NOT copy any images or files from the iPhone back to the PC. Disgusted, I uninstalled all of the programs and files - and to my HORROR, my iPhone would no longer appear as a device in Windows Explorer. It appeared that the Wormhole software disabled the Apple USB device support !! It took me over an hour to discover how to re-enable that (you need to expand the recent full download of iTunes, then run the file named Apple Mobile Device Support.msi as an administrator).
The only reason I give it 2 stars is EaseUS without quibble refunded my purchase as I requested it within 2 days (well within the 14-day return policy).
EaseUS 回复2021-05-07
Hi, Merlin Graybeard. We sincerely apologize for this inconvenience. Can you please let us know your order reference ID or purchase email address? We will review your case and see if there is any better solution we can provide.
Failed to recover data from raid 5 disks.
They have debited my account whereas there is no way to cancel the automatic renewal. But they have recredited my account, when I asked them. Not a so bad experience.
EaseUS 回复2021-04-23
Hi, Thierry, can you please contact our support at [email protected]? We will help you cancel the subscription and also the recovery for your raid 5.
I have used Easus Backup for several years, additionally I purchased and used the partition program and had good luck. The problem with this company is reinstalling software that you previously purchased. I make a lot of tweaks and changes and upgrades to my system which is why I used the program to begin with. Unfortunately it has become such a hassle to reinstall the software if you clean your drive or install a new one that I am moving on and purchasing competitor software even though I paid for this software. So many companies have created easy ways to reinstall and this company has not. Tired of the frustrations.
EaseUS 回复2021-04-12
We sincerely apologize for the inconvenience, Mr. Peterson. If you have not properly upgraded our product, please kindly contact our tech support at [email protected]. We will help you with the upgrade and activation.
Vasilii was a great help in recovering years worth of data that I thought was lost due to a stupid error.
I would give it more stars but the program that cost $400 for less than 5 minutes worth of work to fix file properties was way overpriced - the program for $50 for the majority of the work was worth it. In the end I spent too many hours doing just the recovery part (about 5 hours) and probably saved less than $100 compared to if I took it somewhere to have it done professionally thereby saving my time and potentially having the directories restored - which still needs to be done so will be even more of my time.
I don't like to use their product with lifetime upgrades where I try to install and use it with only one instance running on to have the license key fail.
EaseUS 回复2021-03-23
Hi Ted, you can contact our tech support at [email protected] to help you reset your license code.
It is incredibly slow. It takes two days to backup a 2TB disk and the "Estimated time remaining" calculation doesn't work for large backups.
But it is free.
EaseUS 回复2021-03-18
We are sorry for the inconvenience caused by this. In a normal situation, it does not require such long time to back up a 2TB drive. Hwoever, it is true that there are a lot of factors that can greatly affect the backup speed, such as the bad sectors of the hard drive, or the performance of the computer doing the backup. If it is okay with you, you can contact our tech support at [email protected] and our support will help you troubleshoot the cause for your slow backup speed.
5 stars to Warren, he was wonderful! But the company makes me uneasy. It seemed like bait and switch to me. The free version of the software indicated I had many files that were recoverable so I bought the full version. But it scanned for two days and didn't finish. I tried to restore the found files, but it restored only 4 photos in two days.
I emailed support because I could not find the technical support chat. I had to ask for the chat line three times. Every response was to a single question.
Once on the chat they offered to manually restore my files. If they could do it manually, why couldn't the software they sell online do it? They charge $399 for the service! You can see why it appears to be bait and switch. I negotiated a rate similar to what I could find elsewhere, but it left a distasteful feeling.
Alex solved the issue smoothly but requested a fee?
Alex solved the issue smoothly but I did not like that he requested a fee without any notice ahead of time given that the remote session was the only response from customer support to solve my issue. He did end up solving it for free but I just thought that was strange.
Proceed with caution and know what your purchasing...
The software did not resolve my issue; on top of that I was charged a recurring monthly fee of +$70. When EaseUS would not grant me a refund for the recurring charge I was not happy. After multiple complaints they gave me a refund for the recurring charge. I was willing to spend the +$70 to see if it would work, but not a recurring fee for something that did not work for my issue, and a product I would never use again.
My advise for the consumer: The software may or may not work for you. I'd say give it a try, especially if you have priceless data you are trying to retrieve. However, be sure to cancel your "subscription" by emailing the help desk or you will be charged monthly.
My advice for the business: Be more forthcoming with the monthly "subscription", or better yet; give the consumer the option to opt out immediatedly, prior to the original purchase or allow the consumer to purchase a one time use/single month purchase.
EaseUS 回复2021-02-01
Dear Mr. Cox, can you please let us know your support ticket ID? We will review your case and provide you a satisfied solution.
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