A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
12/10/2023 Easeus Customer support has turned this experience around for me. I appreciated that they are genuinely concerned about customer experience and satisfaction. I would not hesitate to trust Easeus products in the future knowing that they will make things right for the customer.
I purchased two copies of PC transfer (two machines being replaced). In both cases everything "looked" like it transferred, in both cases I had to re-install quickbooks and quicken to get them working. I knew going into the migration that the 30 warranty is junk because Easeus wants to have a chance to solve the problem. It takes more of my time to help them debug the software making the warranty a very hollow promise. I was hooked on Easeus for the todo software and I do like the partition master, I reccomend you stay away from pc transfer.
case 1038150
EaseUS 回复2022-12-08
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
i did have a onedrive issue after restore system with ToDo Backup, but i did no have a great one help today. I resolve my issue suggesting my idea.but another times ago i have a good help from EaseUs support.
EaseUS 回复2022-12-06
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
Fixed I think...
worked with Warren from Eases on an issue with RecExperts... by the time the call was done there were 3 techs involved. I really hope they fixed the issue because I didn't notice evidence that they fixed my intermittent issue. I may have missed it but I am a very savvy I.T. tech support person. Warren was respectful. I feel that he should take a moment before answering to reread the question ensure he is answering the correct question. Only time will tell if my issue is resolved. I asked what settings were changed.. they could not or would not tell me. I feel if you are "optimizing my hardware or my drivers" and I ask... you should tell me what was done. Never assume your user isn't knowledgeable. I believe the lack of sharing info was not on Warren's part. I think that came from the developer that worked with him.
EaseUS 回复2022-11-30
We sincerely apologize for the experience you had. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
Edit 12/30/2022:
It was nice of EaseUS to activate my lifetime key to work again, but now I get spammed with a desktop popup saying my information is at risk because I did not buy into their cloud backup when the 30 day free was available. Extremely annoying.
Reducing stars from 5 to 2.
My Lifetime key did not work after a computer rebuild. Contacted easeus via chat and had it resolved in under 5 minutes.
the software is not really usefull for my problem. other software works better. there is an automaticlyextension of subscription activatet and you cant deakctivated it easalier. so it`s not trustworthy in my eyeys
Had a lot of issues with not accepting my license number to activate software had to do a live chat
which was sorted out with help of Tracy
It should not have been this difficult when these links will not take your licence number
barry
EaseUS 回复2022-10-17
Dear Barry, if there are any questions or problems when using our product in the future, please feel free to let us know. And we will help you as soon as possible.
I don't trust EaseUS and have stopped using their products
I find the backup software confusing. Every time I ask for support they are very helpful and come into my PC to solve what I ask but they don't help me figure out how to do it myself and they want me to buy more products.
There is something about EaseUS that seems sleazy. I am glad to be free of them.
Good support but hard sell afterwards for extras is annoying. As for whether the backup actually works, luckily I don't know yet.
Renouvellement automatique non voulu.
Je viens de demander le remboursement pour le mois non voulu.
Mon numero de commande : 192708653
Update : I ask a refund by e-mail today. I will update this comments when I will get refund.
Update 2 : i got the reply that it is not possible to get refund. I will ask again, otherwise I will have to go on legal réquisition for unwanted automatic renewall without notice period.
Update 3 : I finaly get refund by easus.
EaseUS 回复2022-10-08
We sincerely apologize for the unpleasant experience you had when using our product. The subscription to your product has been canceled, there is no more charge in the future. We have the department to deal with your refund, please send an email to [email protected]. And they will deal with your refund request within 24 hours.
Review is for the Data Recovery Software.
IF the product seems to fail to recover your data or the data is corrupt then look for your data in the un-named / "Lost files" section. Specifically what you should do is recover all files of a specific type.
I.e. Say you're trying to recover 20 .mp4 video files. Go into the un-named / "Lost files" section and recover all .mp4 files to a location with enough space. Then in File Explorer change the view option to show icons so you can identify the videos you want more easily. Scroll through them and see which ones have the icons you want. Delete the rest.
It's less ideal than just being able to search a specific location and look at proper file names- but it does work pretty well.
HOWEVER- Be sure to check the entire files. It may seem fine but half way through it'll be corrupt. Even if the start and end work there can be literally be bits inbetween that are corrupt as well.
Overall it's too much of a hassle. The only time it's actually worthwhile is trying to recover compressed files. If you can find 1 non-corrupted compressed file then all of the data in it will not be corrupt.
The product itself: 4/10
The support (by Mark): 10/10
After testing it over and over and over this past month it does not backup and restore a LOT of content. I have folders on my desktop that have lots of content and every single time the restore produces EMPTY folders. So the Files option does not backup folder contents or subfolders AT ALL!
As for apps option, it does not copy some of the files from the "program data" folder nor the Windows user folders associated with the applications. It copies some of them but often misses essential ones that are essential to proper app restoration, so registered apps become unregistered. You have to select those folders or files manually. It's so tedious reactivating dozens of programs!
The backup tab will show the programs as compatible, but on restore it will often label them as "average", meaning the chance of a proper restoration is not so likely. Not technically stated but that is the real-world reality.
Just stick with Macrium.. Trust me, EaseUS's backup software is inferior to that program.
EaseUS used to be my favorite 10 or 15 years ago, but it's just not what it used to be.
EaseUS 回复2022-09-26
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? Then we will have a look at your case and offer you a proper solution.
The software did not work. Contacted tech support, which was not very good and they said for $50 more I could get a product that works.
They have a 30 day money back deal, but getting the refund was not easy.
EaseUS 回复2022-09-26
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
I tried to purchase the lifetime use but it changed in the system somehow. I then pointed out to the helpdesk the mistake and that lifetime and one-year were the same prices. However, I was charged for one year when I clicked one lifetime (same price) when I pointed it out. I was told to pay more to move to a lifetime. Only when I requested my money back did the change get made. The software works great, the support needs more training.
EaseUS 回复2022-09-26
We sincerely apologize for the unpleasant experience you had when using our product. We will pay attention to your case and have more training to make our service better.
UPDATED- from 1 to 3 stars. I finally got a hold of support and they concluded that the backup software’s default 5am daily backup setting was interfering with another program. Setting to run 6am daily resolved the issue.
I’m still leaving as 3 stars. They should be clear to US customers that their support is extremely limited to a few hours in the evening, not at all convenient. And while they have a “30 day money back guarantee” very prominent on their website, if you go to their support pages, there’s very strict criteria where they will offer a refund beyond just the 30 days. It’s basically guaranteed that the program will run; you are not guaranteed that you will be satisfied with the product.
——-
US CUSTOMERS BEWARE!!! Customer support is only available 8pm - 11pm EST.
Although their backup application has a tab to set the frequency of the backup, it doesn't work. I thought it might have been a limitation with the free version, so I bought the full license and still doesn’t worst.
Bad product, bad customer support
EaseUS 回复2022-09-01
We sincerely apologize for the experience you had when using our product. Can you please share with us your case ticket ID? We will review your case again and get back to you with a satisfied solution.
Refused refund when product key couldn't be recovered
Needed to recover a product key for MS Office. Trial version only report 4 characters and was advised to buy the full version to see the entire key. I purchased the subscription only to find out they couldn't retrieve more than the 4 characters, which did no good. Asked for a refund and was told I didn't supply enough detail to warrant a refund - they asked for a screenshot of software that was no longer installed because the software couldn't retrieve the product key. Trap to avoid refunding in spite of their advertising
Addendum: after posting unfavorable reviews, I FINALLY received my refund. A posted policy should not be this hard to follow. Hope others have better experiences.
EaseUS 回复2022-09-01
We sincerely apologize for the experience you had when using our product. Can you please share with us your case ticket ID? We will review your case again and get back to you with a satisfied solution.
We sincerely apologize for this inconvenience. Can you please kindly share with us your case ticket ID? We will review your case and get back to you to help you with this case.
The PDF editor is a terrible excuse for an editor. Very difficult to use and minimal tools for the job. there are many other editors out there that are much better with so many more tools than this one for a little bit more. It is not worth the money in my opinion at all. EaseUS needs to do a lot more to this software in my opinion.
Their reply is that they will continue to work to make this software better for “most of their customers” Wow. How about “all of your customers” or at least honor your refund request with out a hassle. To many complaints here from disgruntled customers.
Update to review. After several emails back and forth with customer service we were able to come to a settlement for a different software of equal value that I have found works well for me. At least they were responsive to my complaints and did finally bring a good resolution to my issue. I have to give them credit on that part. I still stand by the PDF editor statement but they do have some other programs that work very well I do recommend their partition master software.
EaseUS 回复2022-08-01
We sincerely apologize for the inconvenience caused by this. We will keep working on this product to ensure it can fit the needs for most of our customers.
You can please review the conversation, without my repeating it here.
Positive: A solution to my BU/recovery problem on my single SSD laptop.
Negative: A limitation in your SW for single SSD (but two partition) memory. Subject for a future upgrade.
My chat partner was understanding and helpful.
2 days later I have to add to the above review: I was hopeful that the recommended solution (i.e. recover file by file) would work. But it does NOT: I have started the recovery now 20 hours ago; progress shows 74% completed and the expected time to completion goes up and down (presently 7:35). I shall have to log in, again, for a chat, to see how to emerge from this rot: In the process of the (still incomplete) recovery major portions of my system sw have, of course, been overwritten.
Software is good and works. However when I had a problem, I could not get it fixed. Gave up and uninstalled. Poor and complicated support answers. Did not seem to understand my query.
Staff are helpful. Interfaces are good. Don't expect a refund after 30 days. They dont answer email even though they say to email 'here' for a refund. In the end it was easier to transfer to another license (diff product) as the product I bought didn't work for me (partition manager on a deleted NVME partition, win 10)
Remove the 30 Day moneyback clause in their marketing tagline
Software is good. But refund policies are the worst. They will add lot of IF and BUTs while doing refund for a valid reason.
Before you buy any product from these guys, go through each and every condition for your requirement (your system specs, what is your target output of using this software). Their customer support start arguing all the reasons and adding clauses for the reasons of refund.
I recommend this company to revisit their refund policies and make legitimate/user friendly.
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